Jian, Shane is not our CEO. He is our Chief Logistics officer that was going to send you a Docusign receipt to keep for your records. You did get ahold of the CEO who patched Shane into the call. Believe it or not, not everyone will store refrigerator sized things for everyone for free. If that were the case we would have entire warehouses full with customers caskets sitting around for years waiting for their time to go out. This would not be very practical. Yes, there are mileage charges. We have to pay them and it gets passed to the customer. We can't operate a big facility with 100's of models of casket in every small town in America. Amazon can't even pull that off for shipping small household items. How is it reasonable to expect us to be able to do that with caskets designed to fit full grown people? Cancelling your credit card seems a little over the top and unnecessary as we wouldn't process a payment until you signed the contract for the casket. We were not attempting to scam you and gave you all the details before we ever came close to processing any funds. We hope you are able to get things worked out for your wife's convience and hope she won't need to use a casket for you for a long time. After shopping around, feel free to call us back. We'll be here happy to help.
Thank you for your review. We do value you and are thrilled we were able to help you out in a difficult time. It was an honor to serve you and your family and we hope you were able to have a beautiful service.
B
Brandi Tabor · 写过 2 条评价 · 体验于 2026-06-17 ·
★★★★★
非常友好和高效
非常友好和高效。总是愿意提供帮助并确保我们得到我们需要的东西。永远会向任何人推荐天空棺材。
Skycaskets 回复2026-06-25
Thank you Brandi. It was an honor to serve you and your family.
Thank you Victoria. We know that time can be pressing and we were honored to help you and make your deadlines. It's always nice to hear we provided great service. If you ever need us again feel free to reach out. We'll be here for you.
Thank you for giving us a chance! We were honored to serve you and are thrilled to hear that everyone loved it. It was a pleasure to turn you into a believer. Hopefully we won't have to hear from you for a very long time but we'll be here again when you need us.
B
B. Campbell · 写过 2 条评价 · 已认证 · 体验于 2026-06-06 ·
★★★★★
同情、礼貌和尊重。
经过长期患病后，我的丈夫被安排接受临终关怀，我知道时间已经临近了。我上网发现了一个漂亮的松木棺材，我知道我丈夫会喜欢它，就像他总是说的那样。他只想被埋在一个好松木盒子里。拨打在线号码时，我留下了一条信息，让销售人员给我打电话，并向他们提供了我正在寻找的产品的详细信息，但当我接到回电时，不知何故，我的电话已转接到公司的首席执行官。与马修交谈后，我很尴尬，说我很抱歉，我不知道这是怎么发生的，但马修先生说“等一下，我们可以解决这个问题。你不必打电话给其他人。”由于我希望购买的棺材供应非常有限，而且我不确定我们真正需要它的日期，马修先生告诉我不要担心，他给我发了一张升级版雪松棺材的照片，它与我选择的相似，但更漂亮。他安排这个棺材被送到奥兰多的仓库，那里离我们住的地方很近，所以我不必担心存储或库存不足。一旦时间到了，他就与殡仪馆安排了运送，打完电话后我就不用再做其他事情了。他还以与我最初选择的价格相同的价格向我出售了这个升级版的棺材。我不认为这是一个“小”举动，但在你生命中的这个时刻，每一个小举动都意味着更多的意义，我非常感谢 Sky Caskets 和 Matthew 先生的诚意，他们在这个最困难的时刻不遗余力地购买并组织交付，这是对我和我的家人的同情、礼貌和尊重的实际表现。
Skycaskets 回复2026-06-08
This was so very kind of you to take the time to leave such a wonderful review while dealing with making arrangements for your loved one. We are so honored to help you and our thoughts and prayers are with you and your family.
R
Rosco Polo · 写过 1 条评价 · 体验于 2026-05-12 ·
★★★★★
优质的服务
优质的服务！会为您推荐它们！
Skycaskets 回复2026-06-08
Thank you Rosco! We are here to help anyone that needs it. Times are tough and everyone could use a break. That's why were here. Thanks again Rosco, you're awesome!
Thank you Harold. These things don't ever take a day off unfortunately. We are glad we were able to help you! You were great to work with and it will be our honor to serve you and your family.
Thank you Cynthia! You are awesome for helping them and were a pleasure to work with. Thank you for putting your faith in us and we'll see you in a few days! We hope you're able to have a beautiful service.
Tiffany, it is always an honor to serve one who has served for us all. It was our pleasure. Were thrilled that you loved the casket and hope we don't have to hear from you again for a long time (in the best way, of course).
S
Sterling, VA · 写过 2 条评价 · 已认证 · 体验于 2026-05-24 ·
★★★★★
我想表达我的真诚……
我谨对马修在这个非常困难的时期提供的卓越服务表示诚挚的谢意。非常感谢您的专业精神和同情心。
Skycaskets 回复2026-06-03
Thank you Lynn. You were a joy to work with and it was an honor to serve you and your family!
Pauline, you were awesome to work with. Your niece picked a beautiful casket that will look great and be awesome. We hope you're able to have an amazing service!
Thank you Brita! It should be easy! You have enough going on already. Were glad we were able to help take a little stress off of your plate and hope you have a beautiful service!
D
David Webb · 写过 1 条评价 · 体验于 2026-04-09 ·
★★★★★
马特风度翩翩
马特风度翩翩、有礼貌、知识渊博。他还帮助我找到了在金库上省钱的方法。
Skycaskets 回复2026-05-15
Thanks David, in a tough time, everything helps. We're glad we were able to be there in a time of need!
Thank you Chanel, We love our service members and try to make things easier across the board. It was an honor to serve you and we hope you were able to have a beautiful service.
With everything going on planning a funeral, there should be positive things to make life a little better. It was our pleasure serving you and we hope you're able to have a beautiful service.
