Slippersin

Hi Jameila Nails, we are really sorry for the one broken heel and already offered you full refund of the order, and meanwhile you don't need to return the heels, hat and bag set. However, we need to clarify something. 1. We never refused to offer refund to you. There was some misunderstanding about the refund before. When you contacted us, we already shipped out the package, and couldn't able to get back the package, so we asked if you can return the package back to us when you receive it, and then we'll issue full refund. Then you opened the dispute on PayPal. After the package was delivered successfully, we contacted you again to ask if you are satisfy with the product and if you can cancel the dispute. We suggested $10 refund as apology if you are satisfied with the product and don't need a return (By that time, you didn't tell us there was a problem with the heels, we didn't know about this). If you are not satisfied with product, you can also return it for full refund, that doesn't mean we'll only offer $10 refund if you return them. We will surely offer a full refund if you do return according to our return policy. 2. We did keep you updated after you contacted us, we sent you the tracking number of the package, and contacted you again after you received the package. After you sent pictures to show the one broken heel, we suggested if we can resend one new pair to you or we can also compensate for the tailoring fee if you could have it fixed at your local, but we haven't received a reply from you since then in email. 3. There is a little color difference between the model picture and real picture, but the booties, hat and bag set is still royal blue, and not purple. We also show the real customer positive feedback photo in the product pictures and real bootie pictures at the product description, we guess you knew this color difference when you bought them. 4. The hat in the set can be recovered after you opening the package, so we packaged it in the bag, this won't affect the hat's shape. We have sold more than 300+ pairs of this boots, and It's our first time to receive the feedback of the broken heel. We are not sure if the shoes get damaged during the long international delivery. Anyway we'll improve the package and quality check in the future.

Hi Ryan Coman, we have to say this review is misleading and not real. You actually ordered the boots set on Dec 28th, 2022, and you received the order on Jan 16th, 2023 as the tracking number shows. The whole processing and shipping time didn't take 2 months, it was 20 days. We are sorry that the order got delayed due to the COVID outbreak in China and the new year holiday, we had few workers to process the order during that time. We also explained this to you in emails. We kept communicating with you in emails almost every day. There was no automated response e-mails.