slumbersource.com

It was a pleasure working with you. Thank you for the kind words.

This is 100% a false review. He is refusing to take down his review even though it's completely false and defamatory. He was not involved in the process of getting this bed for the parents. We had many hours of discussions with the parents prior to ordering and then we were on site for another 3 hours but for some reason the grandson decides to write a review acting like he has no idea who we are and that the bed they ordered is not what they were expecting. We take defamation seriously over here. The grandson is the one using foul language with us because we are not happy with the fact that he is leaving a false review. Him calling us and berating the whole team here and using foul language is unacceptable. Everything mentioned here is a complete lie!! We spent hours on the phone with the family going through every square inch of this bed to ensure it would be nothing less than a perfect fit. We were on site with this customer for 3 hours installing their bed and walking them through the features and functions of how the bed works. Part of that process is we have detailed videos during the installation to ensure that the bed is working in perfect condition. So now the grandson enters the picture who was never involved in this process and he decides to write a bad review even though he doesn't know anything about what happened. He's claiming the remote does not work which is a total lie. As far as the width of this rotating bed chair We spent a lot on the phone prior to ordering ensuring that the user of the bed was well aware that 36 in is the Twin XL Width for home care beds. Everything is clearly labeled on the site, not to mention this bed only comes in 36" wide twin XL. Within Home Care and hospital beds once these beds are set up installed and working perfectly, they are absolutely not eligible for return unless they're back in the original box. This is not unique to us. Every home care bed store on the planet has the same policy and it's universal within medical beds. Our hope is that the grandson will do the right thing and take this total scam review down. Also in the interest of transparency anyone that orders one of these beds sees on their invoice that there are no exchanges or returns once the bed is set up and working perfectly. The customer is then required to sign when the bed is delivered and then after the bed is set up and installed they also are required to sign again with their understanding that they are reminded that these beds are not eligible for return or exchange assuming the bed is set up and working perfectly which in this case it was. I can't think of a retailer that would spend numerous hours on site working with the family showing them how to use the bed as well as at least an hour before they ordered the bed on the phone going through every question they possibly could have. There are no surprises here so the grandson writing this review acting like they didn't know what they were getting is totally false. Buyer's remorse unfortunately is not recognized when it comes to home care beds. When somebody writes a false review like this we take legal action so we will give the grandson a couple days to take it down and get his wits sorted about. We take reviews like this beyond seriously and will take legal action considering every single thing he's saying here is false and a lie.

Thank you for the nice review.

Thank you Julia! It was a pleasure working with you.

Thanks for the review. We apologize for the delayed installation and we are just grateful to our team for coming together with the factory engineers to address ensuring the assembly was perfect. We even spent an extra hour working with your family in getting acclimated to learning how to use the bed. On the return policy, universally and industry wide in homecare and hospital beds once they have been setup there are no returns. With that being said it's very rare that our customers are not able to acclimate in learning how to use the bed. Please continue to lean on your expert caregivers for direction. I am so proud of our team going above and beyond!!

This is a fraudulent review and is not a real customer. Most likely a competitor with too much time on their hands. This review doesn't even make sense and this scam review is just typing nonsense. all mattresses are separate from the base of course, considering there are many mattress options. A completely fraudulent review.