slumbersource.com (slumbersource.com) has a 4.4 out of 5 rating on OK.one, based on 47 user reviews collected here. It is listed under Health & Medical and its reputation is good. 86% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 80% of negative reviews; 21 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Aaron Cohen · 1 review · Experienced 2026-05-04 ·
★★★★★
So Much Help at a Hard Time
Dealing with ageing parents with complex health needs is never easy. Trying to find the right equipment, in this case a split king high lo hospital bed that would meet complex and different needs of my parents while letting still seem like they shared a bed seemed like a task that couldn't be solved. Todd and the team at slumber source spent hours helping find the right solution that met our long list of needs and then worked to get us the bed as quickly possible. I am so grateful to slumbersource and Todd in particular
Reply from slumbersource.com2026-05-19
It was an extreme pleasure working with you. Thank you so much for the review
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Regina · 2 reviews · Verified · Experienced 2026-04-26 ·
★★★★★
Wonderful SlumberSource Team
Mickey and Todd were more than helpful 24/7 and appreciated their knowledge and prompt reply to inquiries which gave me confidence to purchase. Can’t say enough good things about installers Eden and Julian aware of my anxiety due to painful health condition, and with respect, patiently assisted me with trial and error bed remote positions to remove risk and decrease pain.
Reply from slumbersource.com2026-05-04
Regina, It was such pleasure working with you and we appreciate your kind words. 🙏🙏🙏🙏
My initial call with Todd (sales) was extremely informative. He walked through the entire process of buying one of their beds from purchase to delivery. We spoke several times and he was able to answer all of my questions and was compassionate about the health situation my aunt was in that required a hospital bed. That call was followed up with a call from Mickey who was in charge of the delivery and set up. Mickey called me several times to update me on the progress of the order and the different teams that would be handling it. My aunt was in real need of the bed and Mickey made sure it was on time. The crew that came in to assembly the bed was extremely professional and took great care from beginning to end. The bed itself is outstanding. I cannot say enough about this company, their product and customer service team. I HIGHLY recommend Slumber Source, Todd, Mickey and the assembly team.
I called and ask questions before purchasing a bed. All my questions were answered professionally and were very helpful. Bed was delivered on time with many updates as to when it would be delivered! Great technicians assembled the bed and did a great demonstration to my father who will be using it.
Great communication with the scheduler, Miguel (Mike). The installers arrived on time and worked on removing the old bed and installing the new one. However, they did not remove the boxes where the new bed came in. I have to dispose of those big boxes and the pallet the bed came with.
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dana · 1 review · Verified · Experienced 2026-01-28 ·
Everything was great with order except delivery issue. Single deliverer! Couldn’t deliver to my site as too heavy for one person. Our maintenance department head was furious and made four calls. Finally had maintenance crew and my son move the three heavy pieces into my unit.
Otherwise, all good.
Reply from slumbersource.com2026-02-03
Thanks for the review Ms.Hardy. We work with only fragile freight carriers nationwide. There is always just one driver making the delivery considering they have access to a motorized pallet jack and can roll the palletized freight anywhere on the property with ease. Our apologies for this. We are investigating why this driver would not roll the freight into your building prior to our install tech team arriving.
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April · 1 review · Verified · Experienced 2026-01-21 ·
★★★★★
Great service
salesperson was great answering all my questions. support person communicated with me regarding delivery and set up. Once bed was delivered, communication continued. Nurse panel was missing from order. I notified slumbersource they contacted supplier to get a nurse panel sent out.The Emerald bed is outstanding in quality and comfort.
The logistics coordinator was fantastic and a complete professional.
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Aisha · 3 reviews · Experienced 2026-01-16 ·
★★★★★
Great company with amazing people!!
I loved the unique experience of having someone reach out to me for all updates on my order. I never had to check the status of my order on my own because of the constant communication!! Todd and Mickey were great to talk to and such a big help. I would recommend to everyone!!
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FT M · 2 reviews · Experienced 2025-11-11 ·
★★★★★
Great Customer Service
The customer service was amazing. Constant communications on my order and giving me a number I could reach with questions. Another competitor took my order and never shipped the product and didn’t inform me of the week delay. I was in a bind and found Slumber Source and they got me out of a time jamb and delivered as promised. I would highly recommend this company.
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Ed · 1 review · Verified · Experienced 2025-10-16 ·
★★★★★
The delivery service
The delivery service, setup and follow-up were excellent. The ease of contacting the delivery coordinator was great.
Great personalized service and follow up - they helped me find the perfect bed for my dad! So glad to find a local Dallas company for this purchase.
Reply from slumbersource.com2025-10-02
Thanks Aisha. It was great working with you!
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Steve · 1 review · Verified · Experienced 2025-09-25 ·
★★★★★
Hi-low
Had some problem with assembly due to poor manufacturing instructions & no instructions for hand rail. Mickey was great, I called & texted him several times and he always answered promptly.
Slumber Source was exactly what We needed. Their uplift bed has made our complicated lives so much better in getting my disabled wife in bed and letting her get a comfortable night's sleep. Thank You Slumber Source!
Reply from slumbersource.com2025-09-22
Richard, thank you so much. It was a pleasure working with you.
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Ron · 1 review · Verified · Experienced 2025-09-05 ·
★★★★★
Best service
Thank you for treating us like part of the SlumberSource family. For always keeping us aware of what was going on with the order, since it was delayed. The bed is fantastic and everything that we had hoped for. But, the service? Was so much more than we ciuld have ever expected. From ordering it to the delivery. Thank you.
Reply from slumbersource.com2025-09-20
It was beyond a pleasure working with you and your family!!
