Highly recommend
Purchased a bed for my grandmother and had a great and smooth experience! Highly recommend.
About slumbersource.com
Data updated- Website
- slumbersource.com
- Category
- Health & Medical
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 21 reviews
- Replies to negative
- 80% (4/5)
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Is slumbersource.com legit?
slumbersource.com (slumbersource.com) has a 4.4 out of 5 rating on OK.one, based on 47 user reviews collected here. It is listed under Health & Medical and its reputation is good. 86% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 80% of negative reviews; 21 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Review
I recently purchased a bed and I couldn’t be happier with my decision! From start to finish, the process was seamless. The ordering was simple, the delivery was on time, and the setup was straightforward. The bed itself is incredibly comfortable—firm yet supportive, making for the perfect night’s sleep. The quality is top-notch, with sturdy construction and premium materials that feel built to last. Not only does it look stylish but it also provides excellent comfort and support. I’ve noticed a significant improvement in my sleep since switching to this bed, and I wake up feeling well-rested every morning. Would definitely purchase again! 5/5 stars.
Slumbersource AMAZING company!!!
Slumbersource AMAZING company!!! I bought a bed for my father and all processes buying was perfect very professional and excellent customer service !! Highly recommended
Todd found the perfect homecare bed for…
Todd found the perfect homecare bed for my mother and was super happy with it. Todd provided us the best customer service and even followed up with my mother to check up on her. Very professional and kind.
DO NOT BUY FROM THIS COMPANY - NO RETURNS - OWNER WILL CURSE YOU OUT - WORST CUSTOMER SERVICE - DOES NOT ADHERE TO RETURNS IN SOME CASES - WILL MISREPRESENT HIS WILLINGNESS TO ACCEPT RETURN
This complaint has nothing to do with the bed but rather Slumber Source & its owner Todd Cook - DO NOT BUY FROM HIM! Our family purchased the UP BED ($5k) for my newly sick father diagnosed with Multiple Myeloma and who was already suffering multiple level compression fractures up his lumbar and thoracic spine & who was unable to get out of bed as a result. We received the bed, it was installed against protocol (bed sells to left open, owner TODD COOK said it only can function this way, installers evaluated room and said must be installed to open on the right side). My dad was hospitalized for almost 2 weeks essentially paralyzed, bed ridden and needed emergency back surgery. A family member tested the bed for a moment to see how it operates and immediately noticed when you raise the bed to an incline it felt as though a pressure was exerted on the lower spine - an area where my dad was already experiencing debilitating pain with a broken level. We don’t know why this was. We contacted Todd to advise and he said no returns. I am attorney and when I wrote him to follow he called me and cursed me out (b*itch, f***, sh*t), he did however claim he treats his customers like family and would accept the return and work with us to get the bed back. After making this representation he called my uncle (who originally called him to complain about the bed) to leave harassing and aggressive voicemails- again cursing, then he backtracked on the return, I again wrote him and told him I was so disheartened that he could treat a sick family with this behavior and he agreed again to accept the return less re stocking fee (but was spewing nonsense about NY governor - why is this relevant??), again to follow he backtracked on the return. BEWARE AND DO NOT BUY! THE OWNER DOES NOT CARE ABOUT CUSTOMERS + YOU WILL NEVER GET A RETURN EVEN IF HE REPRESENTS MULTIPLE TIMES TO GIVE YOU A RETURN... DO YOURSELF A FAVOR AND BUY OR RENT A HOSPITAL BED FROM A LOCAL MEDICAL SUPPLY STORE !! BEWARE AT ALL COSTS - this is the absolute LAST thing a family dealing with a sick cancer patient should ever have to endure. I feel taken advantage of as we were so desperate and vulnerable to spare no expense to get a bed for my sick father with a broken back - never would I EVER have expected how the OWNER who handles customer service would act here... STAY AWAY!!!!
Reply from slumbersource.com2025-02-21
Update!! The DA In New York is seeking 3 years for felony credit card fraud for the NIazi family scammers who decided after we provided an academy award winning experience and were onsite for 3 hours instaling their new bed decided to call their credit card the next day and claim they have never heard of us. Lucky for them credit card fraud is a felony crime in New York. If you are a store merchant you will agree that fraudsters and scammers like the NIAZI family of New York have ruined this country. This customer has committed credit card fraud. Nadia Niazi and her family ordered a custom hospital bed from us in November 2024. We spent 3 hours installing it in NYC. They promptly filed a chargeback with their credit card company even though they have our merchandise and we have $0 from them now. Any retailer on the planet would be furious if a customer stole $5,000 from them. Of course we are upset because we despise scammers like Nadia Niazi and her family from New York. We pride ourselves on an incredible experience for our patients, but these scammers decided to take advantage of our kindness. If you too have been harmed by this scammer family, please email us so we can warn others of their scams. Our policy is no different than every homecare bed retailer on the planet. Once the bed is installed and working perfectly, they are not eligible for return. It's all over our website which they are aware of but decided to scam instead.