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家居与园艺

smafan.com

61 条评价

4.661 条评价
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关于 smafan.com

数据更新
网站
smafan.com
分类
家居与园艺
所在地
United States · Upland
状态
待认证
近 12 个月
60 条评价
差评回复率
100%(4/4 条)
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smafan.com靠谱吗?

smafan.com(smafan.com)在 OK.one 的综合评分为 4.6 分(满分 5 分),基于本站收录的 61 条用户评价,属于家居与园艺分类,口碑优秀。87% 的评价为 4 星及以上,7% 为 1 星;商家回复了 100% 的差评;近 12 个月新增 60 条。数据最后更新于 2026-08-10。

用户怎么说

J
James Kemp · 写过 2 条评价 · 已认证 · 体验于 2026-07-15 ·

很棒的服务

快速运输。有一位非常好的年轻女士,她了解吊扇的一切。谢谢。它工作起来非常容易安装,而且看起来很棒。

S
Steve Middleton · 写过 1 条评价 · 已认证 · 体验于 2026-07-13 ·

所有的花里胡哨的一半......

所有花里胡哨的费用都是竞标名牌品牌的一半。 安装很简单。 看起来很棒。

smafan.com 回复2026-08-04

Thank you for the fantastic review! We're thrilled to hear you're enjoying all the features, the easy installation, and the look of your new fan. We're proud to offer great value without compromising on quality. Thanks for choosing Smafan, and we hope you enjoy your fan for years to come!

M
Michael · 写过 3 条评价 · 体验于 2026-07-19 ·

很棒的客户服务

很棒的客户服务。他们真正帮助客户并确保一切都很好。产品很棒!

smafan.com 回复2026-07-24

Thank you for your wonderful feedback! We're thrilled to hear you had a great experience with both our customer service and your fan. Making sure our customers are taken care of is always our top priority. We truly appreciate your support and hope you enjoy your fan for many years to come.

P
Paul · 写过 3 条评价 · 体验于 2026-07-07 ·

海量粉丝选择

海量粉丝选择。到目前为止,我已经购买了 4 个风扇,并将用同一品牌替换剩余的旧风扇。

smafan.com 回复2026-07-24

Thank you so much for your continued support! We're honored that you've already chosen four of our fans and are planning to replace the rest with Smafan. It means a lot to us that our selection and products have earned your trust. We look forward to helping you with the rest of your upgrades. Enjoy your fans!

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Charles Dice · 写过 1 条评价 · 体验于 2026-07-04 ·

风扇好看,但很难安装在拱形天花板上

说明并没有真正考虑到在高拱形天花板上安装风扇。按照说明中的说明定向安装支架将不允许风扇垂直悬挂在有角度的拱形天花板上。这也可能是一个基本的设计缺陷。安装支架的设计没有足够的空间或间隙容纳适配器和引入的电线 - 这使得安装太紧且困难。当站在距地面 10 至 12 英尺的梯子上试图克服这些缺陷时,这一点尤其困难。

smafan.com 回复2026-07-24

Thank you for taking the time to share your feedback. We're sorry to hear the installation on your vaulted ceiling was more difficult than expected. We understand how challenging that can be, especially when working at height. We've already reached out to you to better understand your setup and provide assistance. Our team is committed to helping you find the best solution, and we truly appreciate your feedback as it helps us improve both our products and installation instructions.

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Pam · 写过 2 条评价 · 体验于 2026-07-05 ·

快速交货和完美的可爱风扇......

交货快捷,非常适合我在门廊放映的可爱风扇。

smafan.com 回复2026-07-20

Thank you for your kind review! We're so happy to hear your fan arrived quickly and is the perfect addition to your screened in porch. We hope you enjoy many relaxing and comfortable moments with it. Thanks for choosing Smafan!

A
Anne O · 写过 1 条评价 · 已认证 · 体验于 2026-06-12 ·

非常好的粉丝

非常好的粉丝。 放在客房里看起来很棒! 也喜欢光。

smafan.com 回复2026-07-14

Thank you for your wonderful feedback! We're so glad to hear the fan looks great in your guest bedroom and that you're enjoying the light as well. We appreciate your support and hope your guests love it just as much as you do!

A
Anisha Panth · 写过 1 条评价 · 已认证 · 体验于 2026-06-10 ·

很棒的经历!

smafan.com 回复2026-07-14

Thank you for your kind words! We're thrilled to hear you had a great experience. We truly appreciate your support and look forward to serving you again in the future.

P
Pam Lehring · 写过 3 条评价 · 已认证 · 体验于 2026-06-10 ·

第一次和未来的客户

对于我们第一次接触这个品牌来说,从订单到交货的客户服务都令人惊叹。 我们的代表 Hugo 主动告知我任何延误情况,并在我有疑问时迅速回复。 由于正在改造,产品仍在包装盒中,但乍一看质量不错。 我将把这里作为未来购买的第一站。

smafan.com 回复2026-07-14

hank you so much for your wonderful feedback! We're delighted to hear that your first experience with Smafan was a positive one and that our service met your expectations. It was my pleasure to keep you updated throughout the process and assist with your questions. We hope your remodeling project goes smoothly, and we're excited for you to get the fan installed. Thank you for making Smafan your first choice for future projects. We truly appreciate your support and look forward to serving you again!

P
P. BARTHOLOMEW · 写过 1 条评价 · 已认证 · 体验于 2026-06-10 ·

风扇叶片破裂

其中一片风扇叶片破裂,因此我们将退回风扇和下杆。

smafan.com 回复2026-07-14

Thank you for letting us know, and we're very sorry to hear that one of the fan blades arrived cracked. We have already reached out to you to help resolve the issue and will work with you to make the process as smooth as possible. Thank you for giving us the opportunity to make this right.

E
Erick Rencher · 写过 1 条评价 · 体验于 2026-06-03 ·

很棒的风扇....易于安装

smafan.com 回复2026-06-18

Thank you for your feedback! We're glad to hear you're enjoying your new fan and that the installation was quick and easy. We appreciate your support and hope the fan brings you comfort for years to come.

C
Carl · 写过 1 条评价 · 体验于 2026-06-05 ·

雨果给了我很大的帮助

雨果给了我很大的帮助。我订购了错误的遥控器,他帮我退货。他非常公平,并通过电子邮件立即回复。优秀的客户服务。

smafan.com 回复2026-06-16

Thank you so much for your kind words! We're delighted to hear that Hugo was able to help you resolve the remote issue and make the return process smooth and fair. Providing quick, helpful, and responsive support is always our goal. We truly appreciate your feedback and thank you for choosing Smafan. If you ever need any assistance in the future, we're always here to help!

K
Karen · 写过 1 条评价 · 已认证 · 体验于 2026-05-14 ·

粉丝很好,客服态度很好

这是一个很好的扇子,非常独特。 客户服务很棒。

smafan.com 回复2026-06-12

Thank you for your kind words! We're glad to hear you're enjoying the fan and that its unique design stood out to you. It's also wonderful to know our customer service team provided a great experience. We truly appreciate your support and hope you enjoy your fan for years to come.

J
Jay Chesser · 写过 1 条评价 · 已认证 · 体验于 2026-05-11 ·

买了两个——这说明了一切

我购买了 Trendsetter II 48 英寸作为一间卧室的试运行,效果非常好,我立即为另一个房间订购了第二台。 安装非常简单。我正在更换头顶灯具——两个房间都没有安装吊扇——但吊顶盒已经就位,所以安装风扇很简单。我唯一关心的是我的接线。该房屋采用经典的开关回路配置,这意味着电路直接连接到天花板盒,墙壁开关处没有中性线。这排除了大多数智能开关和调光器,它们通常需要中性线。 Trendsetter II 附带的射频墙壁开关完全回避了这个问题。它由电池供电并与风扇进行无线通信,因此您的接线情况完全无关。 那个墙壁开关最终成为我最喜欢的功能之一。智能风扇非常适合语音控制、自动化以及在床上使用遥控器,但总有这样的时刻,当您走进黑暗的房间并本能地伸手去拿墙壁开关时。现在我拥有所有三个选项:家庭自动化、手持遥控器,或者像普通风扇一样点击墙壁开关。两全其美。 每个风扇从拆箱到与我的智能家居系统完全同步的总时间约为 30 分钟,包括与应用程序配对和设置语音控制。风扇运行安静,空气流通,看起来很锋利。 强烈推荐 - 特别是对于那些因线路陈旧而对智能风扇犹豫不决的人。

smafan.com 回复2026-06-09

Thank you for taking the time to write such a detailed review! We're honored that your experience with the first Trendsetter II was good enough to earn an immediate second purchase. It's especially great to hear how well the included RF wall switch worked with your switch loop wiring setup. One of our goals is to make smart fan technology accessible even in homes with older wiring configurations, so we're thrilled that it provided the convenience and flexibility you were looking for. We're also glad the installation, app setup, and smart home integration went smoothly, and that you're enjoying the quiet operation, strong airflow, and design. Your explanation of the different control options will be incredibly helpful for other customers considering a smart fan. Thank you again for your trust and recommendation. We truly appreciate your support and hope you enjoy both fans for many years to come!

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Debra Krupinski · 写过 1 条评价 · 已认证 · 体验于 2026-05-12 ·

很棒的产品和公司

我对我的购买感到非常兴奋。 我找了很长时间才找到符合我要求的风扇。 这些都超过了他们! 我买了 4 个风扇,昨天刚安装。 非常高的质量:安静,有很多不同的模式,而且它们看起来很棒。 客户服务非常专业和友好。 肯定会再次从这家公司购买。

smafan.com 回复2026-06-05

Thank you so much for this amazing review! We're thrilled to hear that after a long search, our fans not only met your requirements but exceeded your expectations. Installing four fans in one day is no small project, and we're delighted that you're enjoying their quiet performance, versatile features, and appearance. Your kind words about our customer service team mean a lot to us as well. Thank you for placing your trust in Smafan. We truly appreciate your support and look forward to helping with any future projects. Enjoy your new fans!

s
scott d · 写过 1 条评价 · 已认证 · 体验于 2026-05-11 ·

运输时间极长

运输时间极长。 产品从未安装,因为我们发现所需的电路位于三路开关上,而提供的风扇开关仅设置为两路。 联系了服务人员,除了将粉丝送回之外,没有给出真正的选择/解决方案,这意味着我们必须支付补货和退货运费。 最好使用亚马逊。

smafan.com 回复2026-06-02

Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations. Regarding the shipping time, we shipped your order on the first business day after it was placed. Unfortunately, transit times are handled by the carrier, and delays can occasionally occur due to exceptions within their network. We understand how frustrating that can be and appreciate your patience. As for the installation, our product page specifies that the included wall control is designed for single pole wiring. We also provided installation instructions by email to help clarify the setup requirements. We hope that information was helpful in determining compatibility with your existing three way switch configuration. We appreciate your comments and will continue working to make our product information and installation guidance as clear as possible for future customers.

R
Rishi · 写过 2 条评价 · 体验于 2026-06-01 ·

很棒的客户服务

很棒的客户服务。及时回复。很容易处理有缺陷的产品的更换单元。

smafan.com 回复2026-06-02

Thank you! Glad to hear you're satisfied with our service.

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Michael Reamy · 写过 1 条评价 · 体验于 2026-05-27 ·

很棒的小粉丝

我正在寻找一个安静的吊扇,能够改变灯泡的色温。 这些看起来很棒并且功能良好。

smafan.com 回复2026-05-29

We’re glad to hear the fan checked all the boxes for you. Quiet performance and adjustable color temperature is such a game changer depending on the room and time of day. Great to know you’re happy with both the look and the functionality. Thanks for choosing Smafan and enjoy the comfort.

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Justin · 写过 1 条评价 · 体验于 2026-04-24 ·

客户服务非常完美!

smafan.com 回复2026-05-25

Thank you so much! Hearing that our customer service was perfect really means a lot to our team. We appreciate your support and are always here whenever you need us.

A
Art · 写过 1 条评价 · 体验于 2026-05-16 ·

我已经用了几年风扇了……

我用了几年的风扇突然停止工作了。我打电话给技术支持,电话里的那位女士非常乐于助人。她引导我完成了步骤并找出了问题所在,她帮助我订购了零件,她给出了很好的解决方案,价格明智,超级快乐,设备按承诺工作

smafan.com 回复2026-05-25

Thank you for sharing your experience. We’re sorry your fan suddenly stopped working after a couple of years, but we’re really glad our tech support team was able to help diagnose the issue and find a cost effective solution for you. It’s great to hear the replacement part solved the problem and that your fan is working as promised again. We truly appreciate your support and your kind words about our team.