Smile Boutique NY

Thank you!

Hello, We are so sorry to hear that your item broke on the first use! That is definitely not the experience we want you to have, and we understand your frustration. Because your review doesn't include a name or order details, we cannot locate your order in our system and are unable to contact you directly to resolve this. We would love the opportunity to make things right for you. Please reach out to our team directly so we can assist you with a replacement or solution: Phone: (347) 630-5474 Email: [email protected] We look forward to hearing from you and helping you fix this!

Hi Lucila, Thank you for sharing your feedback. We are so sorry to hear that you are still experiencing issues with the fit, especially after sending it back three times. We completely understand your frustration, and we truly appreciate your patience throughout this process. While we are glad to hear that it looks good, it absolutely needs to be comfortable and secure for you to wear—especially when eating. We want you to know that we are fully committed to making this right for you. Please reach out to our team directly so we can personally review your case and find a lasting solution: Phone: (347) 630-5474 Email: [email protected] We want you to love your smile and feel completely confident in it, so please get in touch with us at your earliest convenience. Best regards, The Smile Boutique NY Team

Thank you Bill!

Thank you!

Thank you Jessica!

Hi Amy, Thank you for taking the time to share your experience. We are genuinely sorry to hear about the frustration you’ve faced with the fit of your second set of partials, especially since your first order fit so beautifully after initial adjustments. We always strive for perfect precision, but we do want to address a critical factor regarding this specific order. Our records show that this appliance was self-adjusted at home, which our specialists previously reached out to advise against. We completely understand the urge to tweak things for comfort, but here is why we have a strict policy against self-adjustments: Altered Dimensions: Even minor changes made at home alter the structural integrity of the appliance. Lab Misalignment: Once an appliance is modified outside of our controlled lab environment, it no longer matches your original impressions. This makes it nearly impossible for our technicians to accurately calibrate further adjustments. Natural Shifting: Even within a year, teeth and gums can experience micro-shifts, meaning a brand-new appliance may sit differently than one you've already broken in. Our Priority: We want you to have a comfortable, functional smile, but we have to ensure it is done safely and accurately. Because self-modification goes against our quality guidelines, standard adjustments are no longer effective. However, we want to see how we can help you get things back on track. Please reach out to our management team directly at [email protected] or dial us on 347-630-5474 so we can discuss the best possible next steps for your situation. Warmly, The Smile Boutique NY Team

Thank you!

Thank you!

Thank you Urssula

Thank you, Henrietta!

Thank you so much, Rae!

Thank you!

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Thank you, Donna!

Hi Wendy, Thank you for sharing your feedback! We're sorry to hear that your appliance isn't feeling quite as comfortable as you'd like. Custom dental appliances can definitely take a little getting used to during the first week or two as your mouth adapts to the new fit. However, it definitely shouldn't be persistently uncomfortable! Here is how we can help make this right: Give it a short break-in period: If you just started wearing it, it sometimes takes a few days for your bite to settle in. Let us check the fit: If it feels physically sharp or completely off, our support team can review your case and guide you through minor adjustments or potential solutions. Please reach out to us directly at [Insert Support Email/Phone Number] with your order details. We want to make sure you get a perfect, comfortable fit! Best regards, The Smile Boutique NY Team

Thank you!

Hi Lilly, We’re sorry to hear that you were dissatisfied with your experience. Because all of our appliances are fully custom-made, impressions must meet certain quality standards before production can begin. If impressions are not approved by our dental team, we are unable to safely manufacture the appliance, which is why new impressions may sometimes be required. We also want to clarify that replacement impression kit fees and cancellation policies are disclosed during the ordering process, as materials, case review, and administrative work are already involved once a case is started. We understand the process may have felt frustrating, especially with the additional time involved, and we sincerely apologize for that experience. However, our team did communicate throughout the process and attempted to guide you toward obtaining impressions suitable for fabrication. We appreciate your feedback and wish you the best with your new appliance.

Thank you, Amanda!

Thank you Tinissa!