Smile Boutique NY

Dear David, We would like to clarify several important facts regarding your order. First, you did not take impressions using our impression kit. You provided a 3D intraoral scan completed by your dentist and informed us that an additional tooth would be extracted. At your request, we included that tooth in the partial denture. After receiving the appliance, you contacted us and stated that it did not fit. During our phone conversation, we learned that the tooth had not yet been extracted. An appliance designed to replace a tooth that is still present cannot fit correctly until the planned extraction is completed. The partial was manufactured according to the scan and instructions you provided. You later ordered a temporary acrylic appliance to use until the extraction was completed. When you reported that the acrylic appliance required adjustments, we immediately provided a prepaid return shipping label so our technicians could professionally adjust it. However, you chose not to return the appliance to us. Every customer receives 60 days of unlimited professional adjustments with free shipping. Unfortunately, we cannot accurately adjust a custom dental appliance remotely. Once an appliance is altered by a customer or another dental provider, it is no longer covered under our adjustment or damage warranty. Acrylic is a rigid material and may break if it is adjusted incorrectly or excessively. Since the appliance was modified outside our laboratory, we cannot determine what caused the damage. Finally, all of our prices are clearly displayed before checkout, and your total purchases with our company were approximately $1,000. We completed your appliances based on the dental scan and instructions you submitted, and we offered free professional adjustments when you reported an issue. We remain committed to helping our customers, but we cannot accept responsibility when the treatment plan changes or an appliance is altered outside our laboratory. Updated response: Dear David, We would like to clarify several important facts regarding your order. First, you did not take impressions using our impression kit. You provided a 3D intraoral scan completed by your dentist and informed us that an additional tooth would be extracted. At your request, we included that tooth in the partial denture. After receiving the appliance, you contacted us and stated that it did not fit. During our phone conversation, we learned that the tooth had not yet been extracted. An appliance designed to replace a tooth that is still present cannot fit correctly until the planned extraction is completed. The partial was manufactured according to the scan and instructions you provided. You later ordered a temporary acrylic appliance to use until the extraction was completed. When you reported that the acrylic appliance required adjustments, we immediately provided a prepaid return shipping label so our technicians could professionally adjust it. However, you chose not to return the appliance to us. Every customer receives 60 days of unlimited professional adjustments with free shipping. Unfortunately, we cannot accurately adjust a custom dental appliance remotely. Once an appliance is altered by a customer or another dental provider, it is no longer covered under our adjustment or damage warranty. Acrylic is a rigid material and may break if it is adjusted incorrectly or excessively. Since the appliance was modified outside our laboratory, we cannot determine what caused the damage. Finally, all of our prices are clearly displayed before checkout, and your total purchases with our company were approximately $1,000. We completed your appliances based on the dental scan and instructions you submitted, and we offered free professional adjustments when you reported an issue. We remain committed to helping our customers, but we cannot accept responsibility when the treatment plan changes or an appliance is altered outside our laboratory.

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Hi Susan, Thank you so much for the 5-star review and for the kind words about our customer care team! We’re thrilled to hear that the molding process went smoothly and that your appliance fits comfortably. We completely understand wanting a smile that feels 100% natural and discreet, without any visible silver. Since appearance is just as important as comfort, we highly recommend switching to our Flexible Flipper. Unlike appliances with traditional metal clasps, the flexible flipper is made with translucent, tissue-colored material that blends seamlessly with your natural gums—giving you a discreet, professional look with zero metal showing. Please contact our team directly so we can assist you with returning your current clip and getting your flexible flipper order set up: Email: [email protected] Phone: (347)630-54-74 Hours: Mon–Fri, 10 AM – 6 PM EST We’re here to make sure you get a smile you feel completely confident wearing!

We’re sorry to hear you’re disappointed with your experience. However, we’d like to clarify a few important facts for anyone reading your review. Our very first instruction is to make your first impression and send clear photos to us for approval before mailing it back. This allows us to verify the quality of the impression and, if needed, guide you to retake it. Every kit includes enough material for multiple attempts, giving customers several chances to achieve an accurate impression at no additional cost. Unfortunately, instead of submitting photos for approval, you mailed impressions that had not been approved and were not suitable for manufacturing. Because all of the impression material had already been used, a replacement impression kit was required, which is why there was a $40 charge. Additionally, our checkout policy, which every customer agrees to before purchasing, clearly states that impressions must be returned within 150 days of purchase. Your impressions were submitted approximately 7 months after your order, which is why the standard $50 late fee applied. Despite these issues, we have never refused to help you. We remain committed to working with you and completing your order. Please contact our customer service team, and we’ll be happy to assist you in moving forward. We value every customer and always strive to provide a fair and transparent service.

Hi Jessica, Thank you so much for the glowing review and recommendation! We are thrilled to hear how much you love the match with your teeth and gums, and that it’s given you a boost in confidence—that means the world to us. As for eating, it can definitely take a little bit of time for your mouth to adjust! Here are a few quick tips to help keep things stable during meals: Chew evenly: Try to distribute food on both sides of your mouth while chewing so pressure stays balanced and one side doesn't lift. Start small: Cut food into smaller, bite-sized pieces and stick to slightly softer foods while you get fully accustomed to eating with your appliance. Avoid sticky or tough foods: Very sticky, chewy, or hard foods are the most likely to pull a removable appliance out of place. If you ever want our team to give you tailored guidance for your specific appliance, feel free to reach out to us directly at (347) 630-54-74 or [email protected]! Thanks again for sharing your experience with us.

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Hi Robin, Thank you so much for taking the time to leave us a 4-star review! We're thrilled to hear that you're happy with our pricing and had a great experience with our customer service team. That "foreign object" feeling is completely normal when you first start wearing a new appliance. Your tongue and mouth are incredibly sensitive to new shapes, so it definitely takes a little time and patience for your brain to adapt to the new normal! Here are a couple of quick tips while you adjust: Wear it consistently: Steady daily practice is the fastest way for your mouth to get used to the feeling. Practice speaking out loud: Reading a book or talking out loud helps your tongue adapt to moving around the appliance much faster. Hang in there—it really does get easier every day 😉! If you ever feel like the sensation isn't improving or if you have any questions along the way, please don't hesitate to reach back out. Best regards, The Customer Support Team

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Hi Keith, Thank you so much for taking the time to leave us a 4-star review! We love hearing that the top fit is spot on (and keeping you looking purty!) and that you're back to enjoying those crunchy foods. We also really appreciate your honest feedback about the bottom piece. Pressure can definitely cause discomfort over time, but please hold off on the dremel! Taking a DIY power tool to the appliance can easily shave off too much material, create sharp spots, or compromise the structural fit—and we definitely don't want you to end up with a ruined piece. Instead, please reach out to our support team by calling (347)630-54-74 or emailing to [email protected]. A quick, professional adjustment won't take long and will safely relieve that pressure point so you can wear the bottom comfortably all day long. Thanks again for your feedback and your great sense of humor, Keith! Best regards, Smile Boutique NY Team

Hi Richard, Thank you so much for taking the time to share your review with us! We’re thrilled to hear that you love the quality of your flipper appliance and that your initial order arrived quickly. We also genuinely appreciate your constructive feedback regarding adjustment turnaround times. You make an excellent point—going a couple of weeks without your appliance (especially right after a dental extraction) is a real inconvenience. Your suggestion to offer an expedited 2nd-day shipping upgrade option for adjustments is practical, thoughtful, and incredibly helpful. We have shared this idea directly with our operations and logistics team so we can look into offering faster shipping options for adjustments in the near future. Thank you again for your business and for helping us find ways to continuously improve our service! Best regards, The SB NY Team

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