这是一个负担得起的选择,但长期来看
我在这里花了几千美元买了2台设备。他们拥有最高端的金属局部义齿,然后是鳍状丙烯酸局部义齿。 脚蹼:我喜欢它,它很轻,所以我戴了它。他们为牙齿选择的颜色与我的不匹配。而且从第一天开始,就不合身了。我打电话给他们,你必须把它运回来,他们调整一下,然后你就把它拿回来,但在此之前,他们让你和这个脾气暴躁的家伙说话,他会找各种借口并责怪你。大约三个月后,亚克力就断成两半了。我尽我所能地照顾它。这样就浪费了几百美元。配合也不是很好。一颗牙齿总是比另一颗低,并且有锋利的边缘。 金属部分:这是我花的最贵的东西,大约 1000 美元,但它不合适。我打电话过去,没有人愿意帮助我。我试图退货以获得退款,但他们拒绝了,当我尝试退款时,已经过了 31 天,所以我已经拿到了。它作为镇纸效果很好。我应该和我的牙医一起去看这个。 建议不要通过这些人,除非这是一个快速的临时解决方案。 对业主的回复:我提供了牙医制作的 3D 扫描,比你们便宜的印模套件准确得多。如果有什么帮助的话。 牙齿已被拔除,但仍然不适合,因为您提供给我的东西不正确,它太小,甚至无法适合我的牙龈。 您可以为自己找借口,但您提供的客户服务很差并且不允许我退货。
Dear David, We would like to clarify several important facts regarding your order. First, you did not take impressions using our impression kit. You provided a 3D intraoral scan completed by your dentist and informed us that an additional tooth would be extracted. At your request, we included that tooth in the partial denture. After receiving the appliance, you contacted us and stated that it did not fit. During our phone conversation, we learned that the tooth had not yet been extracted. An appliance designed to replace a tooth that is still present cannot fit correctly until the planned extraction is completed. The partial was manufactured according to the scan and instructions you provided. You later ordered a temporary acrylic appliance to use until the extraction was completed. When you reported that the acrylic appliance required adjustments, we immediately provided a prepaid return shipping label so our technicians could professionally adjust it. However, you chose not to return the appliance to us. Every customer receives 60 days of unlimited professional adjustments with free shipping. Unfortunately, we cannot accurately adjust a custom dental appliance remotely. Once an appliance is altered by a customer or another dental provider, it is no longer covered under our adjustment or damage warranty. Acrylic is a rigid material and may break if it is adjusted incorrectly or excessively. Since the appliance was modified outside our laboratory, we cannot determine what caused the damage. Finally, all of our prices are clearly displayed before checkout, and your total purchases with our company were approximately $1,000. We completed your appliances based on the dental scan and instructions you submitted, and we offered free professional adjustments when you reported an issue. We remain committed to helping our customers, but we cannot accept responsibility when the treatment plan changes or an appliance is altered outside our laboratory. Updated response: Dear David, We would like to clarify several important facts regarding your order. First, you did not take impressions using our impression kit. You provided a 3D intraoral scan completed by your dentist and informed us that an additional tooth would be extracted. At your request, we included that tooth in the partial denture. After receiving the appliance, you contacted us and stated that it did not fit. During our phone conversation, we learned that the tooth had not yet been extracted. An appliance designed to replace a tooth that is still present cannot fit correctly until the planned extraction is completed. The partial was manufactured according to the scan and instructions you provided. You later ordered a temporary acrylic appliance to use until the extraction was completed. When you reported that the acrylic appliance required adjustments, we immediately provided a prepaid return shipping label so our technicians could professionally adjust it. However, you chose not to return the appliance to us. Every customer receives 60 days of unlimited professional adjustments with free shipping. Unfortunately, we cannot accurately adjust a custom dental appliance remotely. Once an appliance is altered by a customer or another dental provider, it is no longer covered under our adjustment or damage warranty. Acrylic is a rigid material and may break if it is adjusted incorrectly or excessively. Since the appliance was modified outside our laboratory, we cannot determine what caused the damage. Finally, all of our prices are clearly displayed before checkout, and your total purchases with our company were approximately $1,000. We completed your appliances based on the dental scan and instructions you submitted, and we offered free professional adjustments when you reported an issue. We remain committed to helping our customers, but we cannot accept responsibility when the treatment plan changes or an appliance is altered outside our laboratory.
