Smile Perfect

Thank you for taking the time to update your review. We appreciate your feedback and wish you all the very best with the remainder of your treatment. We hope you achieve a beautiful smile and wish you the best of luck!

Thank you for your feedback. We would like to clarify that there is no issue with the service provided by our team to you. Based on our records, your case is a change of mind, as you decided not to proceed. We fully respect your decision, which is why we processed the refund from our side. Your payment was made through Klarna, a third-party finance provider. However, it appears that Klarna is not accepting or processing the refund and is declining it on their end. Please contact Klarna directly to ask why they are refusing or unable to accept the refund. We cannot refund the amount directly to your personal bank account because the original payment was made through Klarna. We would need information from Klarna explaining why the refund is being declined before we can determine the next steps. Your case has not been ignored, and we have not refused your refund. We have taken the necessary action from our side, and we are simply waiting for Klarna to accept and process the refund. For this reason, we do not believe it is fair or accurate to describe the service as "terrible" when your refund has already been processed from our side and the remaining issue appears to be with the third-party finance provider. Thank you for your understanding.