SmileSet

Thank you so much for your kind words! 😊 We’re thrilled to hear that Riche was able to help you so quickly and clearly walk you through everything—that’s exactly the experience we aim to provide. We’ll be sure to pass along your shoutout to him—it’ll absolutely make his day! If you ever need anything else, we’re always here to help. -The SmileSet Team

Thank you so much for your wonderful feedback! We’re so happy to hear that you’re loving your retainers and had a positive experience with our customer support team. We truly appreciate you taking the time to share this, and we’re always here if you need anything in the future 💙 -The SmileSet Team

Thank you so much for your kind review! We’re thrilled to hear that Betty provided such a helpful and pleasant experience while walking you through your options. We’ll be sure to share your shoutout with her—it’ll absolutely make her day! 😊 We truly appreciate you taking the time to share your experience, and we’re always here if you need anything in the future 💙 -The SmileSet Team

We’re really sorry to hear about your experience and understand how frustrating this process has felt. We took a look at your account and can confirm that your impressions have been received, and your treatment plan is currently being created. You should be receiving an update very soon. We also appreciate you sharing your feedback regarding the impression trays. We’re sorry to hear about the discomfort you experienced—that’s certainly not what we want for our customers. If you ever have concerns during the impression process, we always recommend reaching out so we can guide you through next steps safely. We understand communication is incredibly important, and we’re here to support you every step of the way. If you need immediate assistance at any time, please don’t hesitate to contact our SmileCare Support team at 855-604-7052 so we can help in real time. We truly appreciate your patience and the opportunity to continue supporting your smile journey. -The SmileSet Team

Thank you so much for your kind words—we’re so happy to hear about your experience! Betty will be thrilled to hear this 😊 She does an amazing job making sure everything is clear and helping our customers feel confident moving forward. We’re so excited for you to get started on your smile journey—welcome to SmileSet! -The SmileSet Team

We’re sorry to hear that you’re not satisfied with your results—we understand how disappointing that can feel after completing treatment. Throughout the process, your progress is monitored based on how your teeth are tracking against the prescribed treatment plan, but we also understand that results may not always meet expectations. We’ve made it easy for you to take the next step—your account has been updated to allow you to submit a touch-up request directly through your patient portal. This allows our dental team to review your current results and determine if additional adjustments can help you get closer to your desired outcome. We’d encourage you to submit that request so we can take a closer look and continue supporting your smile journey. -The SmileSet Team

Thank you so much for your review! We’re so glad to hear your retainers fit great and arrived right on time—that’s exactly what we love to hear! We appreciate you choosing SmileSet and are always here if you need anything 💙 -The SmileSet Team

Thank you so much for your kind words! 😊 We’re so happy to hear that John was able to provide such helpful support—he’ll be thrilled to see this! We truly appreciate you taking the time to share your experience and are always here if you need anything 💙 -The SmileSet Team

Thank you so much for sharing this! We’re so glad to hear your call was helpful and that all of your questions were answered. Making sure you feel informed, supported, and truly prioritized is exactly what we strive for. We’re here for you every step of the way! 😊 -The SmileSet Team

Thank you for sharing your experience! 💙 We’re so glad we could get everything resolved for you. If you ever need anything else, we’re always here and happy to help! -The SmileSet Team

Thank you so much for your kind words! 💙 We’re thrilled to hear John was able to support you with your impression kit—he’ll be so happy to see this! We’ll be sure to pass along your shoutout. 😊 We’re here for you every step of the way! -The SmileSet Team

Thank you for your feedback—we really appreciate you sharing your experience. I’m sorry to hear that your most recent set didn’t meet expectations. I wasn’t able to locate your order just yet, but I’ve reached out to you directly to gather a few additional details so I can take a closer look into this for you. Regarding the retainers themselves, our material is designed to be thin for comfort while still maintaining effectiveness. That said, if they’re not staying in place properly, that could point to a fit issue—and we’d definitely want to review that with you. In the meantime, you can go ahead and complete our Retainer Fit Survey here: https://smileset.com/pages/retainer-fit-questionnaire. Once submitted, our dental team can assess what’s going on and help determine next steps. We truly appreciate you bringing this to our attention and look forward to getting this resolved for you. -The SmileSet Team

Thank you so much for your review—we love hearing this! We’re so glad you’re enjoying your mint green ultrasonic cleaner and sanitizer (and that it’s adding a little extra brightness to your counter). Having multiple settings makes it easy to keep your retainers clean and your routine simple, so it’s great to hear that’s been your experience! We truly appreciate you taking the time to share and are always here if you need anything! -The SmileSet Team

Thank you so much for your kind words—we’re so happy to hear about your experience! Denesha will be absolutely thrilled to see this. We’re lucky to have her on our team, and it means a lot to know she made the process feel easy, welcoming, and supportive for you. We truly appreciate you taking the time to share this and are always here if you need anything along the way! -The SmileSet Team

Thank you for your wonderful review! We’re so glad you and your husband chose SmileSet and found our aligners to be an accessible solution for your needs. Daneesha will be thrilled to hear your kind words—we’re lucky to have her on our team! -The SmileSet Team

Thank you so much for the amazing review! 😊 We’re so happy to hear everything felt easy and seamless—that’s exactly what we aim for. Rich will definitely appreciate the shoutout, we’ll be sure to pass this along! Thanks again for trusting SmileSet and for the recommendation—it means the world to us! -The SmileSet Team

Thank you for your thoughtful review! We’re so happy to hear our team was able to assist you and find the best option for your needs. Providing helpful, patient support is what we strive for, and your feedback means so much to us. -The SmileSet Team

Thank you so much for your kind words! 😊 We’re thrilled to hear that Rich provided such helpful and compassionate support throughout your call. We’ll be sure to share this with him—he’ll truly appreciate it! We’re so glad you had a great experience and that we could get you the service you needed. If there’s ever anything else we can help with, we’re always here for you 💙 -The SmileSet Team

This absolutely made our day—thank you so much for sharing your experience! 😍✨ We’re so happy to hear you’re loving your progress and already seeing your smile come together—that confidence is everything! And we love that you’re thinking ahead too—retainers will be key to keeping those results locked in once you complete treatment 🙌 We’re also so glad you’re excited about the whitening kit—consider it a little extra boost for that already amazing smile 😊 Keep smiling, keep shining, and we’ll be ready when you make your IG debut—we’ll be cheering you on! 💙 -The SmileSet Team

Hi Robyn, Thank you for taking the time to share your experience—we’re very sorry to hear about your concerns and understand how stressful this situation must feel. At SmileSet, all treatment plans are created and overseen by licensed dental professionals, and tooth movement is designed to occur gradually over time when aligners are worn as prescribed. The expected outcomes of treatment, including any limitations, are also outlined in each customer’s treatment plan prior to starting. That said, we take concerns like this very seriously and would appreciate the opportunity to take a closer look at your case. I’ll be following up with you directly via email so we can review everything in detail and see how we can best support you. We’re here to help and want to make sure your concerns are fully addressed. Warm regards, Tayler Sr. Manager, SmileCare Support SmileSet