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健康与医疗

SmileSet

200 条评价

4.0200 条评价
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关于 SmileSet

数据更新
网站
smileset.com
分类
健康与医疗
所在地
United States
状态
待认证
近 12 个月
200 条评价
差评回复率
100%(49/49 条)
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SmileSet靠谱吗?

SmileSet(smileset.com)在 OK.one 的综合评分为 4.0 分(满分 5 分),基于本站收录的 200 条用户评价,属于健康与医疗分类,口碑良好。21% 的评价为 1 星,差评比例偏高;商家回复了 100% 的差评。数据最后更新于 2026-08-10。

用户怎么说

T
Tim Moeykens · 写过 1 条评价 · 体验于 2026-03-18 ·

接电话的女士非常好

SmileSet 回复2026-03-19

Thank you so much for your kind words! 😊 We’re so glad to hear you had a great experience and that our team member was able to help. We’ll be sure to pass along your feedback—it truly means a lot! If you ever need anything, we’re always here for you. -The SmileSet Team

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Valerie Freberg · 写过 2 条评价 · 体验于 2026-03-16 ·

JL太棒了

JL 太棒了。她听了,然后给了我选择。她立即​​解决了我的问题。 瓦莱丽·弗雷伯格

SmileSet 回复2026-03-17

Thank you so much for your kind words! We're thrilled to hear that JL was able to listen, provide helpful options, and quickly resolve your concerns. We'll be sure to share your feedback with him — it means so much to our team! -The SmileSet Team

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Shake Bake · 写过 1 条评价 · 体验于 2026-03-14 ·

沮丧的

你们真是令人沮丧。我订购了固定器,您说您没有我的文件,因此您通过电子邮件向我发送了印模套件。我立即给您回了电子邮件并说不,谢谢。请取消我的订单。为了确保您没有发送它,我打电话并发送电子邮件给您的支持团队,要求取消我的订单,并请不要发送印模套件,我会将其寄回。我所有的回复都表明,我的担忧将升级给很快就会与我联系的人。没有人联系我。 3 天后,我收到印模套件已送达的通知。我不想要它!现在我必须等待它寄回才能最终拿回我的钱。太可笑了。这完全破坏了未来保留者将来使用这项服务的任何机会。感谢您带来不必要的麻烦。 更新-在印模套件到达我手中之前,我的钱已经退还,所以我很满意。我会把套件寄回来。谢谢。

SmileSet 回复2026-03-17

Thank you for your feedback, and we’re sorry for the frustration this caused. We understand how important it is to have requests handled quickly, especially when you asked to cancel your order. We’re glad to hear that your refund was processed before the kit arrived and that everything has now been resolved. We’ll be sure to share your feedback with our team as we continue working to improve communication and timing. Thank you again for your patience, and we hope to have the opportunity to provide a smoother experience in the future. -The SmileSet Team

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Shelby · 写过 2 条评价 · 体验于 2026-03-16 ·

贝蒂非常乐于助人!

贝蒂非常乐于回答我的所有问题,帮助我开始这个过程!

SmileSet 回复2026-03-17

Thank you so much for the kind words! We're so glad to hear that Betty was able to help answer all your questions and get you started with confidence. We'll be sure to share your feedback with her — it means a lot to our team! -The SmileSet Team

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Linetta Moore · 写过 1 条评价 · 体验于 2026-03-13 ·

需要更多像贝蒂一样的企业社会责任

贝蒂很有礼貌、耐心、专业,而且信息丰富。谢谢,贝蒂!我们需要更多像您这样的客户服务代表。 😊

SmileSet 回复2026-03-16

Thank you so much for the kind words! We're thrilled to hear that Betty provided such courteous, patient, and informative support. We'll be sure to share your feedback with her — recognition like this means a lot to our team. We truly appreciate you taking the time to share your experience! -The SmileSet Team

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K Quinnell (Zia) · 写过 3 条评价 · 体验于 2026-03-13 ·

贝蒂让我的经历变得令人惊奇!

贝蒂让我的经历变得令人惊叹!她太棒了!这位超级积极的女人拥有女神般的耐心,听起来令人难以置信的巨大鼓励,并在整个过程中巧妙地“握住我的手”,尤其是在我勉强结结巴巴地提出广泛的问题和多种担忧的情况下!她的声音听起来真的像她的牙齿是整齐的!没有撒谎!我是否可以给她小费以表达我的巨大感激之情?我会心跳加速! SmileSet,请因为我所说的所有原因奖励她,并延长我们的通话时间,以便我所有重复的问题和恐惧得到解答和缓解!她值得认真的赞扬! 最后,我现在了解了所有过程,并且很高兴开始我的牙齿更直、更白和美丽微笑的旅程(再次感谢贝蒂)!我认为 SmileSet 利用当前技术进步将终生矫正和美白牙齿变成了宇宙中最简单、最实惠的选择,这真是太神奇了。

SmileSet 回复2026-03-16

Thank you so much for this incredible feedback! We’re absolutely thrilled to hear how positive your experience was, and we couldn’t agree more — Betty truly is amazing. Her patience, encouragement, and dedication to making sure every question is answered are exactly what we strive for when supporting our customers. We’ll be sure to share your kind words with her and the rest of our team. Recognition like this means so much, and we appreciate you taking the time to highlight the impact she had on your experience. We’re so excited for you as you begin your smile journey with SmileSet, and we’re here to support you every step of the way! -The SmileSet Team

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JACK-LYNN Brandenburg · 写过 2 条评价 · 体验于 2026-03-12 ·

贝蒂非常耐心地确保……

贝蒂非常耐心地确保我的账户被弄清楚。

SmileSet 回复2026-03-16

Thank you so much for sharing your experience! We're glad Betty was able to help get everything sorted out for you. Her patience and dedication to making sure our customers are taken care of truly mean a lot to our team. We appreciate you taking the time to leave this feedback! -The SmileSet Team

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G Camacho · 写过 18 条评价 · 体验于 2026-03-09 ·

保持器像手套一样完美贴合

保持器完美贴合,就像手套一样。我不仅对保留者感到非常满意,而且客户服务也非常出色。我是一位非常满意的客户,我很高兴他们回来了并且变得更好。

SmileSet 回复2026-03-16

Thank you so much for the wonderful feedback! We're thrilled to hear that your retainers fit perfectly and that you had such a great experience with our customer service team. It means a lot to us to know you're a satisfied customer, and we're so glad to be here to support your smile! -The SmileSet Team

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Angie Monge · 写过 1 条评价 · 体验于 2026-03-13 ·

谢谢你,里奥

Rhio 非常耐心且知识渊博。他花时间真正研究我的问题,即使他一开始不完全理解,他也会提出额外的问题以确保他是正确的。事实上,他早在 2025 年 9 月就帮助过我,而现在,当我在另外两名虚拟助理之间经过时,他们又无法理解我想要解释的内容,他又帮了我一次。谢谢你,里奥!我衷心感谢您的帮助,并希望 6 个月后再次与您聊天。

SmileSet 回复2026-03-16

Thank you so much for sharing this thoughtful feedback! We're so glad to hear that Rhio was able to help and took the time to fully understand your questions. Her patience and dedication to getting things right are exactly what we strive for with every customer interaction. We truly appreciate you recognizing her efforts, and we’ll be sure to share your kind words with her. We look forward to helping you again in the future! -The SmileSet Team

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Jazmine Vandevener · 写过 1 条评价 · 体验于 2026-03-10 ·

她太棒了!

她太棒了!她适应了我在预约开始时没有100%准备好的情况,甚至在预约之后给我回了电话!她让我保持冷静并赋予我力量,我非常感激是她帮助了我。我真的很感谢她的帮助,也非常感谢 Smile Set 团队!绝对会推荐给朋友和家人!

SmileSet 回复2026-03-11

Thank you so much for sharing this wonderful feedback! We're so glad to hear that your experience was such a positive one. It means a lot to know our team member took the time to meet you where you were, follow up, and help make the process feel comfortable and supportive. We truly appreciate your kind words and your recommendation to friends and family — that means the world to us. Thank you for choosing SmileSet! -The SmileSet Team

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Roxanne · 写过 4 条评价 · 体验于 2026-03-11 ·

我很怀疑,因为我知道如何......

我对此表示怀疑,因为我知道网上评论可能是假的,但这个东西确实有效。我第一次使用它时,我注意到我的保持器很闪亮,而且在嘴里感觉很好很干净。我曾经使用过保持片,但这个装置本身仅使用水,效果比我以前购买的片剂要好得多。

SmileSet 回复2026-03-12

Thank you so much for sharing your experience! We completely understand the skepticism that can come with online reviews, so it means a lot to hear that the cleaner exceeded your expectations. We're glad to hear your retainers are feeling fresh, clean, and comfortable after using it. We truly appreciate you taking the time to share your feedback and are so happy the device is working well for you! -The SmileSet Team

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Anissa Supoint · 写过 2 条评价 · 体验于 2026-03-10 ·

超级有效的倾听技巧和……

超级有效的倾听技巧和理解展示。尽我所知回答我的问题

SmileSet 回复2026-03-11

Thank you so much for your kind words! We're glad to hear that your questions were answered and that you felt heard and supported throughout the conversation. Providing clear, helpful guidance is always our goal, and we truly appreciate you taking the time to share your experience. -The SmileSet Team

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Valerie Kirchner · 写过 1 条评价 · 体验于 2026-03-05 ·

到目前为止,咨询效果很好,而且……

到目前为止,咨询内容很好并且内容丰富。这位女士很友好。希望这个过程有效

SmileSet 回复2026-03-06

Thank you so much for the kind feedback! We're glad to hear that your consultation was helpful and that our team was able to provide a friendly and informative experience. We're excited for you as you move forward in the process and look forward to supporting you every step of the way. Please don’t hesitate to reach out if you have any questions along the journey! -The SmileSet Team

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Rachel Hoch · 写过 4 条评价 · 体验于 2026-03-05 ·

我对我的保留者非常满意!

我是微笑直接俱乐部的患者,需要更换保持器。我在当地给它们定价,透明固定器的报价为 650 美元。我非常兴奋能以 89 美元的价格买到这些。而且它们的质量甚至比 smile direct 俱乐部还要好。我对他们很满意!

SmileSet 回复2026-03-06

Thank you so much for the wonderful feedback! We're thrilled to hear that you're happy with your new retainers and that they exceeded your expectations. It means a lot to us that we could provide a high-quality option at a more accessible price, especially for former SmileDirectClub patients looking to maintain their results. We truly appreciate you choosing SmileSet and are so glad you're enjoying your new retainers! -The SmileSet Team

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Sam · 写过 1 条评价 · 体验于 2026-03-05 ·

我和贝蒂进行了咨询,她……

我与贝蒂进行了咨询,她非常有礼貌并且知识渊博。她让我觉得我做出了正确的决定。我一直想矫正牙齿有一段时间了,微笑套装似乎是一个不错的选择。这个过程很容易开始。

SmileSet 回复2026-03-06

Thank you so much for the wonderful feedback! We're so glad to hear that Betty was able to provide a helpful and supportive consultation. She truly cares about making sure our customers feel confident and informed every step of the way. It’s exciting to hear that you’re ready to start your smile journey, and we’re thrilled that SmileSet felt like the right fit for you. We look forward to supporting you throughout the process! -The SmileSet Team

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LSj Srvc · 写过 2 条评价 · 体验于 2026-03-06 ·

客户服务非常好。

SmileSet 回复2026-03-09

Thank you so much for the kind feedback! We're thrilled to hear that you had an excellent experience with our customer service team. Providing helpful and supportive care is always our top priority. We truly appreciate you choosing SmileSet! -The SmileSet Team

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Amy Eagan · 写过 1 条评价 · 体验于 2026-03-06 ·

JL 给了我很大的帮助

JL 给了我很大的帮助。她很容易交谈并帮我处理我的订单。

SmileSet 回复2026-03-09

Thank you so much for the kind feedback! We're so glad to hear that JL was able to assist you and make the process smooth and easy. We'll be sure to pass along your kind words to him — he’ll be thrilled to hear them! We truly appreciate you choosing SmileSet. -The SmileSet Team

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Geury · 写过 1 条评价 · 体验于 2026-03-04 ·

贝蒂很棒而且非常有耐心......

贝蒂很棒,整个过程非常耐心。

SmileSet 回复2026-03-05

Thank you so much for the kind words! We're thrilled to hear that Betty was able to make the process a great experience for you. Her patience and dedication to helping our customers every step of the way truly make a difference. We'll be sure to pass along your feedback — she’ll be so happy to hear it! We appreciate you choosing SmileSet! 😊 -The SmileSet Team

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LaKeesh · 写过 1 条评价 · 体验于 2026-03-02 ·

贝蒂非常友善,帮我们找到了……

贝蒂非常友善,帮助我们找到了适合我们情况的正确计划。她沟通得很好,并竭尽全力提供支持。我建议与贝蒂一起工作。

SmileSet 回复2026-03-03

Thank you so much for your kind words! 💙 We’re thrilled to hear that Betty was able to help you find the right plan and provide the support you needed. She truly cares about making sure every customer feels confident and comfortable throughout their smile journey. We’ll be sure to share this with her — it will absolutely make her day! 🙌🏼 Thank you for your recommendation and for choosing SmileSet. We’re excited for you to get started! -The SmileSet Team

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Lanita · 写过 1 条评价 · 体验于 2026-02-27 ·

对服务很满意

我打电话询问我对两个不同订单的困惑。客户服务代理 Belle 非常乐于助人且亲切。她立即​​解决了问题,甚至给我回电话以确保我得到确认和退款!

SmileSet 回复2026-02-27

Thank you so much for sharing this! We’re so glad Belle was able to step in, clear up the confusion, and make everything right for you. Following up to ensure you received your confirmation and refund is exactly the level of care we strive for. We’ll be sure to pass your kind words along to her — it will absolutely make her day! Thanks again for trusting SmileSet. We’re always here if you need anything! 💙 -The SmileSet Team