Thank you so much for your kind words! 😊
We’re so glad to hear you had a great experience and that our team member was able to help. We’ll be sure to pass along your feedback—it truly means a lot!
If you ever need anything, we’re always here for you.
-The SmileSet Team
V
Valerie Freberg · 写过 2 条评价 · 体验于 2026-03-16 ·
★★★★★
JL太棒了
JL 太棒了。她听了,然后给了我选择。她立即解决了我的问题。
瓦莱丽·弗雷伯格
SmileSet 回复2026-03-17
Thank you so much for your kind words! We're thrilled to hear that JL was able to listen, provide helpful options, and quickly resolve your concerns. We'll be sure to share your feedback with him — it means so much to our team!
-The SmileSet Team
Thank you for your feedback, and we’re sorry for the frustration this caused. We understand how important it is to have requests handled quickly, especially when you asked to cancel your order.
We’re glad to hear that your refund was processed before the kit arrived and that everything has now been resolved. We’ll be sure to share your feedback with our team as we continue working to improve communication and timing.
Thank you again for your patience, and we hope to have the opportunity to provide a smoother experience in the future.
-The SmileSet Team
S
Shelby · 写过 2 条评价 · 体验于 2026-03-16 ·
★★★★★
贝蒂非常乐于助人!
贝蒂非常乐于回答我的所有问题,帮助我开始这个过程!
SmileSet 回复2026-03-17
Thank you so much for the kind words! We're so glad to hear that Betty was able to help answer all your questions and get you started with confidence. We'll be sure to share your feedback with her — it means a lot to our team!
-The SmileSet Team
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Linetta Moore · 写过 1 条评价 · 体验于 2026-03-13 ·
★★★★★
需要更多像贝蒂一样的企业社会责任
贝蒂很有礼貌、耐心、专业,而且信息丰富。谢谢,贝蒂!我们需要更多像您这样的客户服务代表。 😊
SmileSet 回复2026-03-16
Thank you so much for the kind words! We're thrilled to hear that Betty provided such courteous, patient, and informative support. We'll be sure to share your feedback with her — recognition like this means a lot to our team. We truly appreciate you taking the time to share your experience!
-The SmileSet Team
Thank you so much for this incredible feedback! We’re absolutely thrilled to hear how positive your experience was, and we couldn’t agree more — Betty truly is amazing. Her patience, encouragement, and dedication to making sure every question is answered are exactly what we strive for when supporting our customers.
We’ll be sure to share your kind words with her and the rest of our team. Recognition like this means so much, and we appreciate you taking the time to highlight the impact she had on your experience.
We’re so excited for you as you begin your smile journey with SmileSet, and we’re here to support you every step of the way!
-The SmileSet Team
Thank you so much for sharing your experience! We're glad Betty was able to help get everything sorted out for you. Her patience and dedication to making sure our customers are taken care of truly mean a lot to our team. We appreciate you taking the time to leave this feedback!
-The SmileSet Team
Thank you so much for the wonderful feedback! We're thrilled to hear that your retainers fit perfectly and that you had such a great experience with our customer service team. It means a lot to us to know you're a satisfied customer, and we're so glad to be here to support your smile!
-The SmileSet Team
Thank you so much for sharing this thoughtful feedback! We're so glad to hear that Rhio was able to help and took the time to fully understand your questions. Her patience and dedication to getting things right are exactly what we strive for with every customer interaction. We truly appreciate you recognizing her efforts, and we’ll be sure to share your kind words with her. We look forward to helping you again in the future!
-The SmileSet Team
J
Jazmine Vandevener · 写过 1 条评价 · 体验于 2026-03-10 ·
★★★★★
她太棒了!
她太棒了!她适应了我在预约开始时没有100%准备好的情况,甚至在预约之后给我回了电话!她让我保持冷静并赋予我力量,我非常感激是她帮助了我。我真的很感谢她的帮助,也非常感谢 Smile Set 团队!绝对会推荐给朋友和家人!
SmileSet 回复2026-03-11
Thank you so much for sharing this wonderful feedback! We're so glad to hear that your experience was such a positive one. It means a lot to know our team member took the time to meet you where you were, follow up, and help make the process feel comfortable and supportive.
We truly appreciate your kind words and your recommendation to friends and family — that means the world to us. Thank you for choosing SmileSet!
-The SmileSet Team
Thank you so much for sharing your experience! We completely understand the skepticism that can come with online reviews, so it means a lot to hear that the cleaner exceeded your expectations. We're glad to hear your retainers are feeling fresh, clean, and comfortable after using it.
We truly appreciate you taking the time to share your feedback and are so happy the device is working well for you!
-The SmileSet Team
A
Anissa Supoint · 写过 2 条评价 · 体验于 2026-03-10 ·
★★★★★
超级有效的倾听技巧和……
超级有效的倾听技巧和理解展示。尽我所知回答我的问题
SmileSet 回复2026-03-11
Thank you so much for your kind words! We're glad to hear that your questions were answered and that you felt heard and supported throughout the conversation. Providing clear, helpful guidance is always our goal, and we truly appreciate you taking the time to share your experience.
-The SmileSet Team
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Valerie Kirchner · 写过 1 条评价 · 体验于 2026-03-05 ·
★★★★★
到目前为止,咨询效果很好,而且……
到目前为止,咨询内容很好并且内容丰富。这位女士很友好。希望这个过程有效
SmileSet 回复2026-03-06
Thank you so much for the kind feedback! We're glad to hear that your consultation was helpful and that our team was able to provide a friendly and informative experience.
We're excited for you as you move forward in the process and look forward to supporting you every step of the way. Please don’t hesitate to reach out if you have any questions along the journey!
-The SmileSet Team
R
Rachel Hoch · 写过 4 条评价 · 体验于 2026-03-05 ·
★★★★★
我对我的保留者非常满意!
我是微笑直接俱乐部的患者,需要更换保持器。我在当地给它们定价,透明固定器的报价为 650 美元。我非常兴奋能以 89 美元的价格买到这些。而且它们的质量甚至比 smile direct 俱乐部还要好。我对他们很满意!
SmileSet 回复2026-03-06
Thank you so much for the wonderful feedback! We're thrilled to hear that you're happy with your new retainers and that they exceeded your expectations.
It means a lot to us that we could provide a high-quality option at a more accessible price, especially for former SmileDirectClub patients looking to maintain their results.
We truly appreciate you choosing SmileSet and are so glad you're enjoying your new retainers!
-The SmileSet Team
Thank you so much for the wonderful feedback! We're so glad to hear that Betty was able to provide a helpful and supportive consultation. She truly cares about making sure our customers feel confident and informed every step of the way.
It’s exciting to hear that you’re ready to start your smile journey, and we’re thrilled that SmileSet felt like the right fit for you. We look forward to supporting you throughout the process!
-The SmileSet Team
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LSj Srvc · 写过 2 条评价 · 体验于 2026-03-06 ·
★★★★★
客户服务非常好。
SmileSet 回复2026-03-09
Thank you so much for the kind feedback! We're thrilled to hear that you had an excellent experience with our customer service team. Providing helpful and supportive care is always our top priority.
We truly appreciate you choosing SmileSet!
-The SmileSet Team
A
Amy Eagan · 写过 1 条评价 · 体验于 2026-03-06 ·
★★★★★
JL 给了我很大的帮助
JL 给了我很大的帮助。她很容易交谈并帮我处理我的订单。
SmileSet 回复2026-03-09
Thank you so much for the kind feedback! We're so glad to hear that JL was able to assist you and make the process smooth and easy. We'll be sure to pass along your kind words to him — he’ll be thrilled to hear them!
We truly appreciate you choosing SmileSet.
-The SmileSet Team
G
Geury · 写过 1 条评价 · 体验于 2026-03-04 ·
★★★★★
贝蒂很棒而且非常有耐心......
贝蒂很棒,整个过程非常耐心。
SmileSet 回复2026-03-05
Thank you so much for the kind words! We're thrilled to hear that Betty was able to make the process a great experience for you. Her patience and dedication to helping our customers every step of the way truly make a difference. We'll be sure to pass along your feedback — she’ll be so happy to hear it!
We appreciate you choosing SmileSet! 😊
-The SmileSet Team
Thank you so much for your kind words! 💙
We’re thrilled to hear that Betty was able to help you find the right plan and provide the support you needed. She truly cares about making sure every customer feels confident and comfortable throughout their smile journey.
We’ll be sure to share this with her — it will absolutely make her day! 🙌🏼
Thank you for your recommendation and for choosing SmileSet. We’re excited for you to get started!
-The SmileSet Team
L
Lanita · 写过 1 条评价 · 体验于 2026-02-27 ·
★★★★★
对服务很满意
我打电话询问我对两个不同订单的困惑。客户服务代理 Belle 非常乐于助人且亲切。她立即解决了问题,甚至给我回电话以确保我得到确认和退款!
SmileSet 回复2026-02-27
Thank you so much for sharing this!
We’re so glad Belle was able to step in, clear up the confusion, and make everything right for you. Following up to ensure you received your confirmation and refund is exactly the level of care we strive for.
We’ll be sure to pass your kind words along to her — it will absolutely make her day!
Thanks again for trusting SmileSet. We’re always here if you need anything! 💙
-The SmileSet Team