SmileSet

Hi Nick, We’re really sorry to hear that your experience felt uncomfortable and that you’re still having concerns about your bite. That’s never what we want for our customers, and we appreciate you sharing this feedback. Throughout treatment, our dental team monitors progress with routine 90-day check-ins, but support is always available in between if something doesn’t feel right. If you’re experiencing ongoing bite concerns, the next step would be to submit a Touch-Up Request through your patient portal so your dental team can review your bite and determine whether additional adjustments are needed. If you’d prefer help with that process or would like to speak with someone directly, our support team is always happy to assist. Your comfort and safety are important to us, and we want to make sure any remaining concerns are properly reviewed. Thank you again for taking the time to share your experience. -The SmileSet Team

Thank you so much for the 5-star review! We’re happy to hear that Rich was able to confirm receipt of your impressions and take the time to answer all of your questions. Providing calm, polite, and helpful support is exactly what we strive for, and we’re so glad you had a positive experience with our team. We truly appreciate your kind words and thank you for choosing SmileSet! -The SmileSet Team

Thank you for the 5-star review! We’re so glad to hear your representative was able to quickly assist, locate your previous account, and help with discounts along the way. Making things easy and seamless for our customers is always our goal. We truly appreciate you choosing SmileSet! 💙 -The SmileSet Team

Thank you so much for sharing this—what an exciting milestone after all these years! We’re thrilled to hear your aligners feel comfortable both day and night and that your gums are feeling good throughout the process. Helping customers finally take that step they’ve been waiting years for is exactly why we do what we do. Thank you for trusting SmileSet with your smile journey! 💙 -The SmileSet Team

Thank you so much for the 5-star review! We’re thrilled to hear that Rich took the time to understand your questions and walk through everything with you to address your concerns. Providing clear, supportive care is what we’re all about, and we truly appreciate you sharing your experience. Thanks for choosing SmileSet! 💙 -The SmileSet Team

Thank you so much for the 5 stars! We’re thrilled to hear JL was able to make your experience easy and quick. Providing helpful, efficient support is always our goal, and we truly appreciate you taking the time to share your feedback! 💙 -The SmileSet Team

Thank you so much for sharing your experience! We’re thrilled to hear everything has gone smoothly—from completing your home impression kit to easy return shipping and clear communication along the way. It’s great to know our automated tools were helpful when needed and that our customer support team was able to jump in with fast, fantastic support. We’re excited for you as your aligners move through production, and we’ll be here every step of the way if you need anything at all. 💙 -The SmileSet Team

Thank you so much for taking the time to share this! We’re thrilled to hear you were able to reach someone right away and that our team member was able to quickly track your order and put your mind at ease. Friendly, helpful support is always our goal, so your kind words truly mean a lot to us. Thanks again for choosing SmileSet—we’re always here if you need us! 💙 -The SmileSet Team

We love hearing this—thank you! 😊 We’re so glad our team was able to answer all your questions and provide real, human support when you needed it. Helping our customers one-on-one is what we do best, and we truly appreciate you taking the time to share your experience! -The SmileSet Team

Thank you so much for the kind words! We’re thrilled to hear that Rich made such a great impression and delivered the kind of “old skool” customer care we truly value. We’ll be sure to pass along your shoutout—feedback like this means the world to our team. Thanks again for being part of the SmileSet family! 💙 -The SmileSet Team

Thank you so much for the 5-star review! We’re thrilled to hear everything fit perfectly and arrived right on time. We truly appreciate you choosing SmileSet! -The SmileSet Team

Thank you so much for taking the time to share this kind feedback! We’re so glad to hear that our representative was calm, patient, and made sure your concerns were fully understood and addressed smoothly. Providing clear communication and supportive care is incredibly important to us, and we truly appreciate you recognizing that. We’re always happy to help! 💙 -The SmileSet Team

Thank you so much for taking the time to share this incredibly kind review! We’re absolutely thrilled to hear how happy you are with your retainer—especially the comfort-edge fit, durability, and the included bite aid and file. We know how important quality and comfort are when it comes to retainers, so it means a lot to hear that you’ve noticed the difference—especially compared to traditional in-office options. We’re also glad we were able to easily retrieve your previous files and make the process smooth for you. Your support truly means the world to our team, and we’re so grateful to be part of your smile journey. Thank you for trusting SmileSet—we appreciate you just as much! 🩵✨ -The SmileSet Team

Thank you so much for sharing this! We’re absolutely thrilled to hear how positive your consultation experience was. Amber truly has a gift for making every step feel clear, supportive, and exciting, and we’re so happy she helped you feel confident and ready to begin this journey. We can’t wait for you to receive your aligners and officially get started — we’ll be right here cheering you on every step of the way! ✨🦷💙 -The SmileSet Team

Thank you so much for your kind words! We’re so glad to hear that your SmileSet rep was understanding and patient while assisting you. Providing thoughtful, supportive care is so important to us, and we truly appreciate you taking the time to share your experience. 🩵 -The SmileSet Team

Hi there, I apologize that your retainer isn't fitting properly – that's definitely not the experience you deserve with SmileSet. Our products are designed to match your current smile position, so any movement since your smile file was created can affect the fit. Please use this link (https://smileset.com/pages/retainer-fit-questionnaire) to submit a Retainer Fit Questionnaire. Our manufacturing team will review this for you and determine the best option moving forward. Thank you for giving us the chance to correct this situation! -The SmileSet Team

Thank you so much for the 5-star review! We truly appreciate your support and we’re always here if you need anything. 😊 Warm Regards, The SmileSet Team

Hi Billy, Thank you so much for the amazing 5-star review and for being a returning customer! We’re so happy to hear you’ve had great results and that our whitening hasn’t caused sensitivity — that’s exactly what we hope for. We truly appreciate your recommendation and continued support! 😊 Warm Regards, The SmileSet Team

Thank you so much for your kind feedback! We’re happy to hear you received excellent customer service and that our team was able to help update your information. We truly appreciate you taking the time to share your experience! -The SmileSet Team

Hi Lora, Thank you so much for the wonderful 5-star review! We’re so happy our team was able to resolve the duplicate subscription order quickly and get your refund processed right away. We truly appreciate your support, and we’re so glad to hear you’re a happy customer! 😊 If you ever need anything in the future, we’re always here to help. Warm Regards, The SmileSet Team