Smokstore is Online Vape Retail Shop, We Are Offering The Wide Range Of Authentic Vape Products With Competitive Price. You Will Find The Starter Kits, E-Cigarette Mods, Tanks, Coils And Accessories Here.
Most reviewers were unhappy with their experience overall. Customers frequently complained about severely delayed shipments, prolonged waiting times, and a complete lack of order confirmation or tracking updates. Many people also experienced completely unresponsive customer support when trying to resolve urgent issues or cancel pending orders.
Some reviewers were happy with the fast delivery times and high quality of the items they received. Consumers appreciated the polite communication and helpful assistance provided by representatives when tracking their packages successfully. A few individuals mentioned that their simple purchases arrived safely and exactly as described on their official website.
TLDR: Their customer service was great and the mistake made on my order was taken care of within a couple days with no arguments or anymore hiccups.
I ordered RPM Pods and Coils for a Fetch Mini about a month ago. The coils were correct, but I was sent pods for a Standard RPM device that wouldn't fit mine. I responded to the email I had received to let them know and within a day received a response asking for more pictures of everything I received. Within a day of sending more pictures, they responded that they would send me the correct pods and to keep the incorrect ones. Here we are about a week and a half after that and I have received the correct pods and I have pods for a device I may try eventually. I have no complaints.
*Edit: I have also emailed them multiple occasions and have had zero responses.*
I’ve waited for my vape coils and still no update on them. Im okay with waiting if I know when Im receiving the things I already paid for. Some updates would be nice and not drawing money out before it’s shipped should be in place. I will be calling my bank tomorrow morning and reporting fraud to this site. Very annoyed.
Unreliable no customer service having China based BS
I would give them ZERO STARS if I could. I ordered March 22 and have not received my coils. When I emailed them they were super rude and told me that “I should have expected delays because their website specified how long it would take”. No in fact it did not I chose my shipping method as regular usually meaning 5-7 business days. They argued with me and told me if I wanted or needed coils faster I should have bought them somewhere else. The tracking number I was given even though they said my package went out for delivery March 23 2020 has been in China with no movement since I ordered. Had I known I was ordering from a company that is comparable to wish.com when it comes to delivery I would have ordered from wish.com instead for faster cheaper shipping!!! If you want your order in a timely fashion DO NOT ORDER FROM THIS STORE CRAPTASTIC “CUSTOMER SERVICE”
Placed an order almost 30 days ago paid for expedited shipping and still no shipment not even a tracking number that I have requested several times. Steer clear of this place if you ever want to get your purchase.
They haven’t shipped my order in over a week even though I paid for expedited shipping. They won’t respond to email. All I can say is these other buyers must be plants from the company because they’re scamming me. About to dispute charges and move on.
Product came as it was described tho in defective condition. Shipping took awhile as it comes from overseas. The battery door does not shut correctly and it takes several attempts and strength to get it shut and even. I've owned other vapes and the battery door was not this difficult to shut. I've contacted this company for a refund or another one and they have refused to resolve my issue. Because of this I will not buy from this company again.
I ordered a Marshal G320 mod kit. There was some confusion with the order confirmation being lost. But after contacting support Coco replied within a couple hours letting me know the product had already been shipped and was scheduled to be delivered the next day. Item arrived and works great!
Listen.Im from Las Vegas Nevada and I ordered the smok mag 225w.they were very responsive to any and all my questions about my order. Ofcourse it has taken a little while like under 10 days but take in to account it is coming all the way from China. Be patient your product will get to you. It's not a scam.usps just notified me my package will be delivered Thursday. These people have been nothing but helpful and very friendly. I highly recommend business with them. It's smok. I think smoks the best company for any and all my mods,tanks and parts. Thank you smok.
I’ve been waiting 5 days now and the store says my order is pending even though they charged my card. Going to be filing a dispute soon. Do not go to this company they are nothing but a scam and want to take your money. I’ve emailed both their emails a good 10 times now with no reply from them. Terrible customer service, extremely mad with the situation.
this site is scam. preordered g-priv 3 but didn’t get anything. now the case is escalated to pupal and the store doesn’t want to refund. they want to eat my money. don’t use this fraudulent smokstore.com
I ordered 2 serpent elevate tanks from them, gunmetal and black . after a couple weeks with no response I emailed them about my order. they emailed back promptly and said gunmetal was no longer available and would I accept blue. I said ok.
so about a week later they emailed again and said black was not available, would I accept rainbow. I was a little worried at this point, I said ok, I just wanted my tanks.
finally about 3 weeks later I did receive my order, so I suppose it ended ok. I won't use them again though.
Ordered three glass replacement tanks. Only downside was that it took from October 17 to November 2 to get them. Great price and great customer service when I asked where they were.
I preordered the Rpm40 and in doing that I dealt with Coco, she’s an amazing customer service rep!! Kept me in the loop at all times and was there to answer any questions I had!!
I’ll definitely be ordering from here more often because of Coco!
Love the Rpm40!! Best vape I’ve tried!! Definitely recommend one!
This company I suspect is fraudulent and tried unsuccessfully to use my paypal information to make a purchase at Neiman Marcus for $1250.00. Luckily my bank is top notch and I declined the fraudulent purchase. However, this has inconvenienced me and
as of now, I am still waiting for a tank replacement for my TFV16 that I ordered on September 20th, 2019. I will admit that I did not do my due diligence and research the company or website beforehand because I was in a rush to order my replacement. I could not find a direct support link on the website either and I suspect the positive reviews are manufactured to negate the earlier negative review.
Smokstore 回复2019-10-09
Hi, we do not and can not collect the Paypal information, because you will input the account and password information on Paypal.com, that website is the top security website, so I guess your Paypal account was stolen, maybe your computer or phone was hacked. our website shows the contact information clearly, so you can contact us anytime. if you can let us know your order ID, we will check the status of your parcel for you.
Regards,
Smokstore Team
Support in this site is best. Site is legit. The parcel arrives very quickly and efficiently in an international context. After a few purchases I am very satisfied with the parcel.
I was really pleased with the selection of mods and extremely pleased with the cost of my purchase. One mod's electronics was damaged apparently during shipping so they worked with me and I received a replacement mod at no additional charge. Customer service was prompt and attentive.
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