Smokstore is Online Vape Retail Shop, We Are Offering The Wide Range Of Authentic Vape Products With Competitive Price. You Will Find The Starter Kits, E-Cigarette Mods, Tanks, Coils And Accessories Here.
Is Smokstore legit?
Smokstore (smokstore.com) has a 2.6 out of 5 rating on OK.one, based on 185 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 54% of reviews are 1 star, a relatively high share; The business has replied to 18% of negative reviews; 34 of them were added in the last 12 months. Last updated 2026-10-25.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. Customers frequently complained about severely delayed shipments, prolonged waiting times, and a complete lack of order confirmation or tracking updates. Many people also experienced completely unresponsive customer support when trying to resolve urgent issues or cancel pending orders.
Some reviewers were happy with the fast delivery times and high quality of the items they received. Consumers appreciated the polite communication and helpful assistance provided by representatives when tracking their packages successfully. A few individuals mentioned that their simple purchases arrived safely and exactly as described on their official website.
Auto-generated from all reviews of this business. For reference only.
Their products are as advertised. They do a good job of getting the order out Fast, unfortunately, the shipping does get a little crazy. But your product will definitely arrive. Any shipping time is out of their control
The products I have ordered have been exactly What I was looking for and of good quality. dealing with them through email about the length of time My order took to arrive. They were always very patient. And very pleasant to deal with and responded very quickly to my concerns. I will definitely be ordering from them again.
Seller kept in communication and I was provided with the tracking number via email as soon as it was available, shipping was swift considering it was from US to UK. Very professional, will definitely shop here again.
I ordered two packs of coils for my nicotine vape didn't get no order confirmation, no shipping information no tracking number not even a notification that it was shipped out.. contacted them 2 days later got an email from Coco saying that they're going to ship it out that day and it was the 30th didn't get no tracking information then didn't get no notification that I have an incoming package. Contacted them two days ago just got an email today saying we handed it off to our shipper and we don't have any tracking number yet they will give us one when they ship it which automatically throws up a big red flag because once you bring a package to carrier there has to be a label and there would be a tracking number on it wouldn't it it has to have a tracking number or some kind of sticker on it saying where it's going that they had to pay for before I went to customs to be checked I'm pretty sure you can't put a package through customs without a label and some kind of tracking information on it. Won't be using them ever again and this was my first time trying.
If I could give this company zero stars I would. No communication besides 1 email. No confirmation email of my purchase. No updates or anything. This is ridiculous and unprofessional. Do not shop here.
Ordered two drip tips which arrived safely and quickly. Ordering was simple and also received constant updates from smokstore during the process right up until despatch and shipping. I was also supplied with a tracking number which enabled me to track my parcel right up until it came through my letter box. Very happy and grateful. I will order again from this company , also a huge shout out to Coco who always replies to enquiries and is always polite and knowledgeable on the replies. Very happy. Very well done to you all at smokstore. 👍🏻👍🏻👍🏻
I purchased an item on Wednesday of last week..only to realize I wanted a refund as it would take longer then I thought to get.....sent numerous emails and not a word...I also purchased another item and one line of my delivey adress is not correct so I need it changed...and guess what .. no reply ... I'm not saying they are a bad company but I really hope the reach out soon...I see other products I'm interested in and with a health buyer seller relationship I would like to get them...as for how the experience is going right now it is a negative one :(
Update:
The amount I paid for both products were refunded back into my account .... Very professional..no problems at all. . :)
15 days and no shipping confirmation. 18 hours and no reply from support. No matter if I get this product or not, this is a bad experience and I would not recommend you order from this business. They are not a modern communicative business.
I'd categorize them as soft-scamming site.
The company's background and location is misleading.
Their in-stock statuses are fake.
Their delivery times are deliberately misleading.
Specific case:
Ordered a specific component that is no longer sold in my country or the majority of Europe.
I needed it ASAP so Chinese webstores were out of question.
I've found the component on their website at a decent price/value even with the considerable VAT.
->
Turns out the item was not indeed in stock, they were ordering it probably from a random Chinese website as well, with the exact delivery delays that I wanted to avoid.
It took them more than 3 weeks to provide me with a functional tracking link, before that, I needed to manually ask them how my delivery is going.
While their response were quick (though useless), they sometimes didn't even know which country they are sending the package.
They refrain from providing any estimates when my package would arrive, while I already have great doubts whether the component is legitimate.
Obviously, the price would have been much better if I ordered it from said Chinese webshops.
Avoid this store all the way. There are much better storefronts for vaping products. Smokstore is ABSOLUTELY TERRIBLE when it comes to communication and my order was shipped to a location in a completely different state. Here is my experience with Smokstore:
07/23/2026: I ordered some products from Smokstore. When I completed my order, I never got any shipping estimates or info. All I received was the email confirming my order; the Order Status was "Pending".
07/31/2026 (8 days since initial order): I sent an email asking about the status of my order.
08/16/2026 (24 days since initial order): I finally received a response to my order status inquiry. It states my order has been shipped out and a USPS tracking number was given. When I checked the USPS tracking number, the status was "Pre-Shipment Info Sent to USPS". This status update was made on 08/05/2026, 11 days before they sent me a response to my order status inquiry.
09/15/2026 (54 days since initial order): The package was accepted in Freeport, NY. The package left NY the same day
09/18/2026 (57 days since initial order): The package was finally delivered to Dothan, Alabama.
The only problem is, I live in Atlanta, GA...not Dothan, AL.
I just sent them an email, but at this point, I'm really fed up with this. I don't know why it took 57 days for my order to finally be delivered. I don't know why it was delivered to the wrong address. I don't know why it took them 11 days to finally give me an update on my order. I don't know why I had to reach out to them to give me an update in the first place.
I'm just submitting this review to warn others to steer clear of Smokstore. I'm totally fine with it going under as a business because it's really screwing people over.
And Smokestore, please don't respond to my review with some empty empathy, "Oh, I'm sorry your package was delivered to the wrong address. That must suck!"
What are you going to do to do better?
What are you going to do to improve communication with your customers?
What are you going to do to make this right?
Honestly, I bet they'll respond to this review much quicker than the email I sent to them before coming here, to let them know my package has been delivered to the wrong flippin' state.
Update: They have contacted me and promised me a full refund.
I was told that they would send my package by express courier. They sent it by Postal Service and it's been 3 months and still no package. They refuse to refund. Don't waste your money.
Mine was a very simple order. As soon as I placed my order they were communicating with me that they had the order and were shipping it. My supplies arrived early. Everything was there. Thier prices are very reasonable and they are very prompt.
They DO NOT communicate. I made several attempts to know why my order was still listed as pending after 2 weeks. It remains to be seen if I will ever see my purchase or a full refund.
Kept my money and didn't ship anything. The also ignored 7 emails
Reply from Smokstore2026-05-06
Hi, Robert,
Robert, we are truly sorry for the frustration and the delayed response. Our office was closed for the Labor Day holiday, which caused us to miss your emails. We sincerely apologize for that.
We want to make this right. Please let us know if you would like a full refund, we will process it immediately. If you still prefer to receive your order, we will ship it right away and provide tracking.
We are sorry for failing you and appreciate your feedback.
Smokstore
Easy to connect with. They fixed a mistake in my order and sent exactly what I needed. Only thing is it takes a while to get to you. But it came at the right time!
I’d definitely order again from them!
CR McNair-Griffith
Reply from Smokstore2026-05-06
Hi，
Thank you so much for your kind review and for your patience with the shipping time!
We're really happy to help you geting your order right and that it arrived when you needed it. It means a lot to us that you would order again.
We look forward to serving you next time . thanks again for your support!
Smokstore
I made an order and within 12 days it arrived so I had a great experience
Reply from Smokstore2026-05-06
Hi,
Thank you for your kind words! We're so glad your order arrived quickly and that you had a great experience. We would love to serve you again anytime!
Smokstore
I recently purchased some 7.5 mil tanks for my TFV18. They were great. I didn’t know that the products were coming from overseas and I was a bit nervous since I was burned from another shop before. I reached out to customer service and they provided me with tracking information. Granted, I couldn’t read the language so I reached out again and they were more than happy to help. I then tracked the package state side using their tracking information. They were then able to get a new tracking number and information as to who was making the delivery. Communication is definitely key. They were delivered before expected and in perfect condition considering they traveled a long way and were handled with many hands. I look forward to ordering from here again. Thank you
Reply from Smokstore2026-04-21
Hi,
Wow , thank you so much for taking the time to share such a detailed and thoughtful review. Reading this truly made my day.
I'm so glad we were able to help you through the tracking process and that the tanks arrived safely and even earlier than expected. Knowing that we earned your trust after a bad experience with another shop means the world to us.
Thank you again for giving us a chance and for trusting us.
Please don't hesitate to reach out anytime. we'd love to serve you again!
Smokstore
Great customer service. Quick shipping and product works as intended. 5 Stars!
Reply from Smokstore2026-04-21
Hi,
Thank you so much for your kind words and the 5 stars. it truly means the world to us!
I'm so glad to hear that you were happy with the customer service, that the shipping was quick, and that the product is working just as intended. That's exactly what we strive for every day.
If you ever need anything in the future, please don't hesitate to reach out. We'd love to serve you again!
Smokstore
I ordered on March 16th they took my money right away however I have still not got any confirmation on the status of my order or heard back from anyone regarding my questions about the order.i would definitely not get anything from them ever.
Reply from Smokstore2026-04-21
Hi，
Thank you for your feedback, and I'm sorry to hear that you're unhappy with the experience.
Just to clarify: after you placed your order on March 16th, we contacted you because the coil type was out of stock. You agreed to switch to another type, and after your confirmation, we shipped your order. You have since received the package.
I apologize if our communication was not clear or timely enough. We appreciate your cooperation at the time, and I'm sorry that this experience has led to a negative impression of us.
Smokstore
Bought a go 40 vape and coils and they never sent me the correct tracking number at all. I emailed them to ask them when is the order gonna be shipped and it never got shipped they said they would email me when it gets shipped out. I had a confirmation email with my order number had a link to click on and there was the fake tracking number I tracked everyday and when it finally got delivered I never received it it went to Australia instead of new Zealand where it was meant to go I was not happy so I emailed them to say where is my order I have not received it have not heard back from them will not be buying from them again this is a scam website smokstore.com I will be contacting my bank also to get a charge back refund if I can. This company will not send me a refund at they are scammers that's why disgusting behavior not okay I've been scammed several times before know what it feels like. I contacted Australia post they said it was not my address they post lady said what's your name I said my name she said it doesn't belong to me it didn't belong to me it belonged to someone else the parcel so either someone else got my item or it was a fake tracking number Australia post said it was delivered in Western Australia they said contact the seller it could be a scam or wrong information or tracking number I payed them 81.00 cause of the currency from USD to NZD. Parcel was to someone else as what she said the lady. When I order the product I made sure I payed for global shipping to new Zealand my address and name were correct so it might of been a fake tracking or scam my husband said u have been scammed from Japanese people
It's starting to sound like a scam I've been scammed by theses people this was done deliberately I had a gut feeling as soon as I saw the tracking delivered in wrong country and no email from them stating the tracking number I had a bad feeling come over me they have taken my money for nothing basically I'm so angry and upset that could of been my food money they have ripped me off for nothing.
Reply from Smokstore2026-03-24
Hi,
We apologize for all the delay.
I want to start by saying how deeply, deeply sorry I am. What you have described is absolutely unacceptable, and I completely understand your anger, frustration, and the terrible feeling of being let down. Please know that I am taking this matter as seriously as I possibly can.
You are right on every point. We failed you.
After investigating your order, I can see that a serious administrative error occurred. The tracking number provided to you was for a different customer's order entirely, which is why it was delivered to Australia instead of New Zealand. This was our mistake, and there is no excuse for it. Furthermore, our failure to respond to your emails made a frustrating situation unbearable for you, and I am truly sorry.
To be completely transparent, there have also been significant delays and logistical issues with shipping to New Zealand recently, which added to the confusion. However, this in no way excuses the core error that caused this.
I am not going to ask you to wait any longer or to go through any more steps. Right now, we are processing a full refund of $47.68 USD back to your original payment method. You do not need to do anything else.
The refund will appear in your account within the next 2-3 business days.
You mentioned that this money could have been for your food budget. This truly breaks my heart, and I am so sorry that we put you in this position. That is not the kind of company we want to be, and we have clearly failed to show you that.
I know you said you would never buy from us again, and I completely understand and respect that. I am not asking for another chance. I am simply hoping that this full refund can, in some way, make up for the stress and disappointment we have caused you.
We are implementing a new tracking verification system to ensure that this specific type of error never happens again.
With sincere apologies and respect.
Smokstore
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