SmoothSpine

Hi Corbi, We’re glad to hear that your SmoothSpine feels good to use! We appreciate your feedback about the instructions and the power cord. We understand how important it is to have clear expectations before using the device, and we’ll share your comments with our team to help improve the experience. SmoothSpine is designed to be used while connected to power, and we appreciate you sharing that this wasn’t what you expected. We hope you’re still able to enjoy the relaxing massage and comfort it provides. If you ever have questions or need support, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

Hi Chris, We’re sorry to hear about the experience you described and appreciate you taking the time to share your concerns. We understand how important it is for customers to feel confident and informed throughout the ordering, shipping, and return process. To reassure you, SmoothSpine only processes orders and products that are selected and confirmed by the customer. Any additional subscriptions or products should not be activated without customer consent, and we would like the opportunity to review the details of your case to ensure everything was handled correctly. We’re also sorry to hear about the challenges you experienced with communication and the return process. Your feedback has been shared with our team, as we’re always working to improve the customer experience. Please rest assured that one of our Senior Customer Service agents has already reached out to you via a separate email to personally check on your case and ensure the issue has been resolved. If you ever have questions or need support, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

Hi Nancy, We’re so glad to hear that SmoothSpine HandRenew has already helped relieve some of the pain and numbness you’ve been experiencing in your hand and arm! It’s wonderful to know you’re noticing a difference after just one week, and we hope continued use brings you even more comfort. Thank you for sharing your experience with us. We truly appreciate your support and hope HandRenew continues to be a helpful part of your routine. If you ever have questions or need support, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

Hi there, We’re glad to hear that your SmoothSpine session felt good through all three cycles! A little soreness can sometimes happen as your body adjusts to a new massage and stretching routine, especially if your muscles are used to being tense. Thank you for sharing your experience with us. We hope continued use brings you more comfort and relaxation as you make SmoothSpine part of your routine. If you ever have questions or need support, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

Hi Leanne, We’re so glad to hear that the Sciatica Pain Relief Patches have been helping with your sciatica discomfort and shoulder pain from arthritis! It’s wonderful to know they’ve become a helpful part of your routine. Thank you for sharing your experience with us. We truly appreciate your support and hope they continue to provide you with comfort whenever you need them. If you ever have questions or need support, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

Hi Michelle, We’re so glad to hear that you’re enjoying the relaxing feel of SmoothSpine and that your back is already starting to feel better! It’s wonderful to know you’re giving it time and looking forward to seeing how you continue to progress. Thank you for sharing your experience with us. We hope SmoothSpine continues to be a helpful addition to your routine alongside your chiropractic care. If you ever have questions or need support, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

Hi there, We’re so happy to hear that both you and your husband are enjoying your SmoothSpine devices and using them regularly! It’s wonderful to know your experience has been positive and that they’ve become part of your routine. Thank you for sharing your feedback with us. We truly appreciate your support and hope SmoothSpine continues to bring you both comfort and relaxation. If you ever have questions or need support, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

Hi there, We’re sorry to hear about the difficulties you experienced with the replacement process. We understand how frustrating it must have been to go through a lengthy approval process and then wait additional time to receive your replacement, especially when you rely on your SmoothSpine for comfort. We appreciate your honest feedback, and we’ll share your comments with our team as we continue working to improve our support and replacement experience. We’re glad to hear that you found the device helpful when it was working, and we hope your replacement provides you with the comfort you’re looking for. We’ve sent a request asking for your full name, email address, phone number, and order details to check on your case and ensure the issue has been resolved. If you ever need any further assistance, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

Hi Rusty, We’re so glad to hear that you decided to give SmoothSpine a try and that it has been helping with your flexibility and comfort! It’s wonderful to know it has become a helpful part of your routine, especially while you’re managing ongoing back concerns and mobility challenges. Thank you for sharing your experience with us. We truly appreciate your support and hope SmoothSpine continues to help you feel more comfortable and mobile each day. If you ever have questions or need support, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

Hi there, We’re so happy to hear that SmoothSpine has been helping you find more comfort after years of work that placed stress on your back! It’s wonderful to know that the stretching setting has become your favorite and that using it before bed helps you feel more relaxed and comfortable. Thank you for sharing your journey with us. We truly appreciate your support and hope SmoothSpine continues to help you feel your best and enjoy more comfortable days. If you ever have questions or need support, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

Hi Kipley, We’re so glad to hear that you’re enjoying your SmoothSpine and finding it easy to use! It’s wonderful to know you’re happy with the product experience. Thank you for sharing your feedback with us. We truly appreciate your support and hope SmoothSpine continues to bring you comfort and relaxation. If you ever have questions or need support, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

Hi Betty, We are so sorry for the long wait you experienced before receiving your package! We completely understand how frustrating shipping delays are when you're waiting on relief, and we truly apologize for keeping you waiting. We're really glad to hear you're enjoying the quality and massage function so far, and we hope it brings your sciatica even more relief as you continue using it over the next 30 days. To help us look into what happened with your shipment timeline and review your order details, could you please send us here or at [email protected] with your order number or full name? We'd love to check on your account and make sure everything is taken care of for you. If you ever need anything, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

Hi Benbo, We are deeply sorry for the severe frustration and lack of communication you’ve experienced, we sincerely apologize for the delay and trouble this has caused you. We want to step in and fix this for you immediately. Could you please email us at [email protected] with your order details such as your order number, full name, or the email address used at purchase so that our team at [email protected] could check? As soon as we receive your details, we will personally track down your account and send your return instructions right away so this is fully taken care of for you. If you ever need anything, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

Hi Patricia, Thank you for sharing your initial review! We’re so glad you’re impressed with your items right out of the box and that you’re happy with how things are going so far. We look forward to hearing how it continues to work for you as you use it over time! If you ever have any questions or need anything along the way, please feel free to contact us at [email protected]. If you ever need anything, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

Hi Charlene, We’re so glad to hear that your son’s thoughtful gift has been helping you find relief from your sciatica discomfort! It’s wonderful to know that SmoothSpine, along with your chiropractic visits, has become a helpful part of your routine. Thank you for sharing your experience with us. We hope SmoothSpine continues to provide you with comfort and support as you keep using it. If you ever have questions or need support, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

Hi Mary Ann, Thank you so much for the wonderful feedback! We’re thrilled to hear your order arrived quickly, matched what you saw online, and is working so well for you. It’s awesome to know you’re especially loving the heat and massage features! If you ever need anything, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

Hi Marianne, We're so glad to hear that SmoothSpine is providing quick relief whenever you start feeling back pain! It's wonderful to know it's already making such a positive difference for your back. We hope that with continued, consistent use, you start to experience even more overall comfort and relief. If you ever need anything, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

Hi Loretta, We’re so happy to hear that SmoothSpine has made such a positive difference for your back and leg discomfort! It’s wonderful to know that after less than a month of using it twice a day, you’re already walking more comfortably and noticing a significant reduction in pain. Thank you for sharing your experience with us. We truly appreciate your support and are grateful to be part of your journey toward greater comfort and mobility. If you ever have questions or need support, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

Hi Michael , We’re sorry to hear that SmoothSpine wasn’t the right fit for you and that you’ve had difficulty with the return process. We understand how frustrating it is to be waiting for an update after your return has already been delivered. We’ve sent a request asking for your full name, email address, phone number, and order details so we can locate your return and provide you with a clear update on your refund status as quickly as possible. Warm regards, Smooth Spine

Hi Dean, Love reading this! We work hard to make sure everything from ordering to unboxing goes smoothly, so hearing that the actual sessions delivered on that same high note is fantastic. Thanks for taking the time to share the recommendation! If you ever need anything, we’re always happy to help at [email protected]. Warm regards, Smooth Spine