SmoothSpine

Hi Tauna, We are truly sorry for the trouble and frustration you experienced. We wanted to let you know that a member of our customer experience support team has already reached out to you directly via email regarding your concern. Please check your inbox so you can review the details and ensure everything is properly taken care of for you and your husband. If you ever need anything further or have additional questions, we’re always happy to help at [email protected]. Warm regards, SmoothSpine

Hi Steven, That is awesome to hear! Getting immediate relief for back and sciatica issues is great on its own, but knowing it helped you get back into the gym to work on core strength is even better. Keep up that momentum! If you ever need anything, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

Hi Michael, Hearing that it arrived ahead of schedule and brought you relief right from day one is awesome! Word of mouth is the biggest compliment we can get, so thank you so much for letting your friend try it out and passing along our details to her. If you ever need anything, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

Hi Donna, We are so glad to hear that after just two weeks, SmoothSpine is helping ease the muscle tightness caused by your scoliosis and bringing you relief around the curvature. We hope it continues to provide even greater comfort as you keep using it! If you ever need anything, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

Hi Michelle, Traveling and sleeping in different beds can definitely trigger back pain, so it's wonderful to hear that your SmoothSpine came to the rescue for your family! Knowing it helped them get relief so everyone could enjoy their visit makes our day. If you ever need anything, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

Hi David, Thank you for taking the time to leave us a review! We are glad to hear that you are satisfied with the product itself. We also sincerely appreciate your feedback regarding delivery tracking. We apologize for the lack of tracking updates during shipment and are actively working with our logistics team to ensure better tracking visibility moving forward. If you ever need anything, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

Hi Millie, That is awesome! We love hearing that the whole family is getting good use out of them and easing up that back tension. Sounds like buying two turned out to be a great decision! If you ever need anything, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

Hi Ronald, Thanks for dropping by to leave a review! We work hard to get orders shipped out fast and give everyone the best support possible, so hearing that we've been hitting the mark for you means a lot. If you ever need anything, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

Hi Russ, We're glad to hear that the different functions are making a real difference with your spinal stenosis and easing up your back. We also really appreciate your feedback about the battery life, knowing how often you're charging helps us work on improvements for future models. If you ever need anything, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

Hi Sherry, Thank you for sharing your review! We are happy to hear that you enjoyed most features of the device, though we are sorry to hear that the heat setting felt too intense for you. If your device supports multiple heat levels, you can try lowering the setting. A great tip many of our customers use is placing a thin towel between their back and the unit to act as a comfortable heat buffer. Your safety and comfort are always our top priority! If you ever need assistance or have questions, feel free to reach out to our team at [email protected]. Warm regards, SmoothSpine

Hi Robert, We are glad to hear that you find the red light, vibration, and height settings comfortable. Regarding the mode duration, we would be happy to help clarify how the automated session timers work and guide you through the settings. Please feel free to reach out to our support team so we can assist you with this! If you ever need assistance or have questions, feel free to reach out to our team at [email protected]. Warm regards, SmoothSpine

Hi Melvin, Thank you for taking the time to leave us a review! We are glad to hear that your SmoothSpine device is working well for you overall. We also really appreciate your feedback regarding the option for automatic setting cycles. Insights like yours are incredibly valuable as we continuously look for ways to improve our products and make them even more convenient to use. If you ever need assistance or have questions, feel free to reach out to our team at [email protected]. Warm regards, SmoothSpine

Hi Kayt, Dealing with low back pain for years is tough, so hearing that SmoothSpine brought you noticeable relief in just your first week means a lot to us! It can be hard to find products that actually deliver on what they claim, so we're thrilled it's living up to expectations for you. If you ever need anything, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

Hi Pricilla, Waking up without that morning stiffness makes such a huge difference in starting the day right! We’re thrilled to hear that the heat and massage features are giving your lower back the relaxing relief it needs after just two weeks. If you ever need anything, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

Hi there, We are deeply sorry to hear about your experience and the frustration caused by this process, and we sincerely apologize for failing to provide timely updates. We want to resolve this for you right away. Could you please share your order number or the email address associated with your purchase? We will look into your account details immediately, verify the return, and make sure this is taken care of by our team at [email protected] If you ever need anything, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

Hi Sydney, We are delighted to hear that using your SmoothSpine pad for 15 minutes before bed has helped you relax and sleep better over the past three weeks. We hope it continues to bring you wonderful results and restful nights for a long time to come! If you ever need assistance or have questions, feel free to reach out to our team at [email protected]. Warm regards, SmoothSpine

Hi ZK, Thanks for leaving a review! Using it both in the morning and before bed sounds like a solid routine for keeping your lower back comfortable throughout the day. We’re so glad to hear you’re feeling steady progress! If you ever need anything, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

Hi Shari, It's awesome to hear that your back is already feeling less tight when you wake up! Three weeks is a great start, and sticking with it regularly really pays off, we hope you see even better results as you hit that full month mark. If you ever need anything, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

Hi Lysa, Thanks for sharing your experience! It’s awesome to hear you’re already getting that initial relief and liking the combination of heat, pressing, and rolling. As you settle into using it more, we hope it brings you even better results over time! If you ever need anything, we’re always happy to help at [email protected]. Warm regards, Smooth Spine

Hi Sharon, Thank you for sharing your feedback with us! The device is designed to be used lying down for the best alignment, many of our customers find it much easier and far more comfortable to use while lying flat on a firm bed or a sturdy recliner/sofa rather than the floor. We also really appreciate your note about the intensity levels, feedback like yours helps us as we look at future design improvements. If you ever need anything, we’re always happy to help at [email protected]. Warm regards, Smooth Spine