Snap2Pass

We’re really sorry for the trouble you experienced. Every completed order should automatically include an email with download links to your digital and print-ready passport photos. It looks like something may have gone wrong with the delivery. Please contact us at [email protected], and we’ll make sure you either receive your photos immediately or get a full refund. Thank you for giving us the chance to make this right. – The Snap2Pass Team

We’re very sorry for the delay and inconvenience. We’ve reached out to your email with the solution and next steps to get your photos right away. Please check your inbox (and spam folder just in case). Thank you for your patience!

Hi Jesse, we’re sorry to hear your photo didn’t work for your China visa. Please contact us at [email protected], and we’ll review it right away or provide a free replacement or a full refund under our acceptance guarantee.

Hi Colleen, we’re sorry to hear your husband’s photo didn’t work for his e-visa. Please reach out to us at [email protected] we’ll either fix the issue for free or provide a full refund under our acceptance guarantee.

Hi Amir, We’re truly sorry to hear about your experience. After reviewing your order, we confirmed that your photo met all Chinese Visa specifications and passed both our automated and expert checks. However, the COVA visa system was recently updated, and since then many users have reported false rejection errors, even when their photos fully comply with official requirements. In our email response, we shared a detailed guide to help resolve this specific upload issue and also offered you a full refund right away if you preferred. We’re sorry if that wasn’t clear at the time. Our promise remains the same — you’ll always either get an accepted photo or your money back, no exceptions. We’ve gone ahead and reissued your refund to ensure this is fully resolved for you. Thank you for sharing your feedback; it helps us continue improving our service and guidance for future users. Snap2Pass Support

Hi Turfa, We’re sorry for the misunderstanding and truly appreciate you taking the time to share your feedback. Snap2Pass is a digital photo service — we don’t print or mail physical photos, but instead provide expert-checked digital passport and visa photos that meet official requirements and are ready to print at home or at a photo center. Your order included: • A high-resolution digital photo for online applications • A 4x6 print template with four photos, ready for printing • Expert validation and our acceptance guarantee or full refund We’ve updated our website recently to make this clearer and avoid similar confusion in the future. Please reach out to us at [email protected] and we’ll gladly offer a partial refund or a full refund if you didn’t get value from the service. Thank you again for your feedback — it helps us improve the clarity of our service for all users. Snap2Pass Support