Snap2Pass (snap2pass.com) has a 3.9 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 94% of negative reviews; 42 of them were added in the last 12 months. Last updated 2026-08-10.
The photo that you said would pass about 91% when going to print it it said would not pass for us passport requirements even with it being an infant so ended up having to pay walgreens to do it and we got it and your services were more of a waste of money unfortunately which I had high hopes- the photo was of an infant a week old
Easy, fast, and convenient!
Everything worked smoothly and was easy to accomplish.
Everything worked perfectly, from getting copies of the passport photos from you to the printing at CVS, very fast and very reasonable price.
it did not work. indian passport pictures were rejected and i did not even get the refund
Hi, I'm sorry your photo didn't work for your application and that you haven't been refunded yet — we want to make this right. Please email us at [email protected] (just mention this review) and we'll issue your full refund right away. If you'd rather have a corrected, compliant photo instead, your order also includes free retakes through june 14 — whichever you prefer. — Ada, Snap2Pass Support
Bad customer service: I called customer service after experiencing issues with their AI analysis. After spending 15 minutes with them, they still couldn't find my account, even after providing my email address, receipt number, and the last 4 digits of my CC number. I suggest going to their competitors
You’re right, this was on us. Our voice system mis-transcribed your email and last name on the call, so every order lookup came back empty even though your order is right here in our system. I’m sorry for the 15 minutes you spent on this. I sent you an email tonight (subject: “An apology from Snap2Pass”) with a refund and an offer to expert-review your photo at no charge. We also shipped a fix to the voice agent today so this exact failure mode can’t happen again — it now reads emails back phonetically before searching and falls back to “please email us” when audio quality breaks the lookup. If my email didn’t reach you, please reach me directly at [email protected].
A small price to pay for peace of mind. Very easy to use.
Easy instructions to follow. And a reasonable price. Hopefully the pic will be State Dept acceptable. Hopefully!
Great customer service. I accidentally ran my picture through twice and got charged two times. I sent an emailed asking for help and was received email back quickly. Received a refund on my credit card for the second charge quickly. Thank you.
Good pictures and instant production👍👍👍👍
The ease of uploading photos, compassion
Easy to use, cheaper than going to the local passport photo place. Great customer service. Loved getting the photos in my email inbox
Highly recommended , everything went great, on time , very professional
I have never used this service and ended up as a fraudulent charge on my account. Will be reporting this to the BBB as well.
Hi Jessica, we're sorry to hear about this experience. If the charge was unauthorized, we want to help resolve it right away. Please reach out to us at [email protected] with the last 4 digits of the card charged and the name on the card, and we'll look into it and process a refund if applicable. We take these matters seriously and want to make this right.
The entire process was easy from start to finish. It’s my go to for visa photos.
Great experience. I have some questions and contacted customer service. The response was quick and very helpful!
I needed Turkish size passport photos, not American size. Snap2Pass amazingly offered them! And the process was easy—with great help. I am so grateful to this company.
62 reviews matching