I got a picture that worked for a China right away
I got a picture that worked for a China visa in like 1 minute. Something that Walgreens couldn't do.
About Snap2Pass
Data updated- Website
- snap2pass.com
- Category
- Media & Publishing
- Location
- United States · Chicago
- Status
- Unclaimed
- Last 12 months
- 42 reviews
- Replies to negative
- 94% (16/17)
Do you own Snap2Pass? Claim this profile for free and start replying to reviews.
Is Snap2Pass legit?
Snap2Pass (snap2pass.com) has a 3.9 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. 23% of reviews are 1 star, a relatively high share; The business has replied to 94% of negative reviews; 42 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
I tried and tried but…
I tried and tried but I couldn’t get my photo to upload in the passport renewal application. Less than 5 minutes using snap2pass, I was all set. Well done!
Fast & efficient
Fast & efficient - after repeatedly trying on my own to submit a photo for a visa it took less than 5 minutes for Snap2Pass to fix & review my pic which was accepted for my visa on the 1st try.
It worked eventually
Twice they approved my photo for submission, twice it was rejected. I was told to resubmit the rejected photo 3 times and it would trick the review process and approve the photos. It did not. Eventually they were able to provide me with a photo that was approved. They did the job they agreed to do and were prompt in answering my questions.
Very disappointed
Very disappointed. I thought I would get passport pics for almost $14. I went to Walmart and got the pictures for less than $8.
Reply from Snap2Pass2025-07-09
Hi there, thanks for your feedback. We’re sorry for the confusion. Our service provides digital passport photos that you can print anywhere or use for online applications. We don’t send physical prints by mail. We understand Walmart offers printed photos, but our goal is to offer a faster and more convenient at-home solution without the need for appointments or travel. If you were expecting prints and feel our service didn’t meet your needs, please reach out at [email protected]. We’re happy to help make things right. The Snap2Pass Team
baby’s passport photo
So easy to use for our baby’s passport photos! No fuss, just put your baby in your snuggle me and snap a picture. Snap2Pass did a great job editing! Highly recommend!
Fast Excellent Trustwothy Resource
Service and support was quick and responsive. Upfront, honest information — no upselling. They delivered an exceptional product quickly, efficiently and accurately. This is a “no BS” company. We give them a wholehearted endorsement.
Nice quality
Nice quality, easy to follow directions, great convenience, saved us a lot of time!
There’s no way a real person reviewed…
There’s no way a real person reviewed this, very clearly AI.
Reply from Snap2Pass2025-06-04
Thanks for sharing your thoughts. You’re right we use advanced tools to speed things up, backed by human oversight whenever it counts. We’re always refining the balance to give customers the best results. If you’d like more details, just let us know. The Snap2Pass Team
Super easy to use
The easiest way to get a visa photo…
The easiest way to get a visa photo done for uploading
Excellent guidance to obtain a sharp…
Excellent guidance to obtain a sharp clear picture! Dr Amarender Vadivelu
Picture did not work
Picture did not work. At a angle. They said it was fine. Not clear at all how to print and verify Canadian passport photo. Had to go to Walgreens.
Reply from Snap2Pass2025-05-25
Hi Jeff, Thank you for your feedback, and we’re sorry to hear about your experience. We’d like to make this right. If your photo was taken at an angle, it should have been flagged during our expert review. If it was mistakenly approved, you’re fully covered by our money-back guarantee. Also, for printing help, we provide a step-by-step guide here, especially useful for Canadian passport prints. Please reach out to us at [email protected] so we can assist directly or issue a refund if needed. – Snap2Pass Support Team
Sooooo much better!!
Sooooo much better than the old days of going to the post office or FedEx or Walgreens. Fast, done from anywhere, and sized for your specific need. I’ll be using Snap2Pass for all my document photo needs and have already told multiple friends and coworkers!
Total waste of money
Total waste of money. Don’t use this!! There is absolutely no way to contact them. They approved a photo and when I had it developed at the drugstore I was told it would not be acceptable because of a shadow next to my ear. Tried repeatedly to contact support and the emails are all undelivered.
Reply from Snap2Pass2025-04-25
Hi Jennifer, we’re really sorry for the experience you had. We recently discovered a technical issue with our email service that prevented us from receiving some support messages, including yours. The issue has now been fixed. We’d love to make this right for you. Please reach out again at [email protected] or reply here with your order email, and we’ll process a full refund or replacement immediately. Thanks for your patience and understanding. – The Snap2Pass Team
They approved the photo but when I…
They approved the photo but when I measured it, the face was smaller than the requirement. I tried to email them at the 3 emails provided and all my emails were returned as undelivered. I will reverse the credit card charge.
Reply from Snap2Pass2025-04-10
Hi Marylin, We’re very sorry for the trouble and confusion. We’re currently experiencing issues with our email system, and we sincerely apologize if your messages weren’t delivered. We’ve gone ahead and refunded your payment in full. If you need any further assistance, please reach out to us at [email protected] – our team is actively monitoring it and ready to help. Thanks for your patience, and again, we’re truly sorry for the inconvenience. – Snap2Pass Team
I submitted photo twice
I submitted photo twice. It could not be worked with. I had fo go somewhere else and get new photos made. I should be able to get a refund
Reply from Snap2Pass2025-04-10
Hi Gina, We’re sorry to hear about your experience. We’ve just issued a full refund to your original payment method. If you need any further help or would like to try again for free, feel free to reach out to us at [email protected]. – Snap2Pass Team
The passport picture provided failed…
The passport picture provided failed the checks
Reply from Snap2Pass2025-04-10
Thanks for your feedback, and we’re sorry you had trouble. We’ve gone ahead and refunded your payment in full. If you’d like to give it another try, feel free to reach out to us at [email protected] — we’re happy to help! – Snap2Pass Team
There were multiple things wrong with…
There were multiple things wrong with the photo, but you okayed it. A brown thing in the background,body not straight on to camera, and I had a very big smile, which is not allowed. I wasted my money with your company and now I will have to redo photos, in order for them to be accepted. .
Reply from Snap2Pass2025-03-26
Hi there, we’re really sorry to hear about your experience. Our expert review process is designed to catch exactly these kinds of issues, so it’s concerning that your photo was approved if it didn’t meet the requirements. We’d like to make it right—please reach out to us at [email protected] and we’ll either help you redo your photo at no cost or issue a full refund under our acceptance guarantee. Thank you for your feedback—it helps us improve.
Easy to use
Easy to use. Recommended
Reply from Snap2Pass2025-03-26
Thanks!