We got our Vietnam e-visa photos in a…
We had a little snag but the company support was amazing and made things right. We got our Vietnam e-visa photos in a file type that was not able to be loaded and had to troubleshoot this file conversion. When we alerted the company, they immediately looked into it, fixed the glitch so no one else would experience this, and refunded our payment for the inconvenience. I have so rarely had a company so responsive. I will definitely use them again for future visa needs.
We're sincerely sorry to hear about the inconvenience you've experienced with the file format of your Vietnam e-visa photos. Customer satisfaction is our top priority, and it's clear that we've fallen short in your case. For your information, we typically provide photos in the standard .jpg format, which is widely accepted for e-visa applications. However, we understand that you've faced difficulties with this. We invite you to reach out to us at [email protected] with your order ID so we can look into this issue further. If you're not satisfied with the service you've received, we're open to issuing a refund to make it right. Thank you for bringing this matter to our attention, and we look forward to resolving it for you as swiftly as possible. Best regards, The Snap2Pass Team