Snullo

Thank you for your feedback, and we’re very sorry to hear about your experience with the sizing of the shirt. We would like to clarify that **our customer support team has been in active communication with you since December 2nd**, and we are committed to assisting you with your return and refund as quickly as possible. We never ignore customer emails, and we apologize if our responses did not reach you promptly or were overlooked. Regarding the sizing issue, we understand how frustrating it can be when an item does not meet expectations. We are already reviewing this product’s measurements to ensure greater accuracy for future customers. Please rest assured that we take customer satisfaction very seriously and that we are here to resolve this for you. If you could kindly check your inbox (including spam/junk folders), you should find our previous messages. You may also reply again and we will prioritise your case immediately. Thank you for giving us the opportunity to put this right. Sincerely, The Snullo.com Team

Dear Sir, Thank you for sharing your detailed feedback, and we’re truly sorry for the frustration this situation has caused — we completely understand why you’re upset. After reviewing your order history, we can see that you’ve supported us multiple times, and we genuinely appreciate that. Regarding your most recent order, we’d like to clarify what happened: Your item “Men's Fashion Short Jacket” was part of a new production batch, and it was completed earlier than expected. Unfortunately, due to an internal oversight, the “pre-order” label on the product page wasn’t removed in time, even though the item was already finished and ready to ship. This created the misunderstanding that the item was still in pre-order status when you requested the cancellation. We truly apologize for this mistake — it was on our end, not yours. Since the item had already entered the shipping process when your cancellation request was received, we weren’t able to stop the shipment. However, we want to assure you that we will support you from here. If you still wish to return the item once it arrives, our team will work with you to find the best solution. We also take your concerns about response time very seriously. Your messages should have been answered sooner, and we are already reviewing our internal communication processes to prevent delays like this from happening again. Thank you again for your patience and for giving us multiple chances in the past — we truly value customers like you. Please feel free to reach out directly with your order number, and we’ll assist you as a priority.