Solutionbased

Thank you for the kind review. We’re so glad our representative made the ordering process easy and that your part arrived quickly.

Thank you for the thoughtful review. We’re glad our tech support team was able to answer your questions and that your ShowerGlyde shipped promptly. It’s great to hear it was easy to assemble and well made. We truly appreciate your recommendation.

Thank you for your feedback, and we’re truly sorry for the frustration this has caused. You’re absolutely right that customs clearance can add time to deliveries going into Canada, and while it’s unfortunately outside of our control (and FedEx’s control as well), we clearly need to do a better job setting expectations on our website for international shipments. If the estimated delivery date didn’t account for potential customs delays, that’s something we need to improve so customers can plan accordingly. We understand how disappointing it is to order based on a delivery estimate and then experience delays especially when timing matters. We will be reviewing and updating our delivery messaging for cross-border orders to make it clearer that customs processing time is not included in the estimated delivery window. Again, we’re sorry for the inconvenience and appreciate you bringing this to our attention. Your feedback helps us improve.

Thank you so much for the great review! We really appreciate you choosing SolutionBased. I’m glad our team was able to answer your questions through the online chat and that your padded seat arrived early. If you ever need anything else for your ShowerBuddy, we’re always here to help.

Thank you for the review and the honest feedback. We’re really glad to hear the chair works great overall. We appreciate you pointing out the footrest size and the seat/commode opening limitations, those are important details, and we’ll be sharing this with our product team as we continue improving the design.

Thank you so much for the great review! We’re glad our team made the shower chair purchase easy and smooth. Please reach out anytime if you need anything.

Hi, it looks like you ordered the extension links for the ShowerGlyde. What seat are you referring to? Please reach out to us by phone or email.

Hello, Thank you so much for taking the time to share your feedback! We are thrilled to hear that you found the SG3 simple to assemble and that it feels secure during use. We take the quality of our units very seriously, and we would like to learn more about the "wobble" you mentioned regarding the swivel seat. To ensure everything is performing at 100%, please reach out to us so we can troubleshoot this with you. We look forward to hearing from you and making sure your ShowerGlyde experience is perfect!

Thank you for the wonderful feedback! We’re happy to hear that our products and adaptations are meeting your needs. Our owner and the entire team take great pride in going the extra mile to ensure our customers are satisfied. We appreciate your support!

We are very sorry for the frustration you experienced trying to reach us. We pride ourselves on providing direct support, and we’d love the chance to make this right and answer all your questions. Please call us again at 877-769-2833. We do not use an answering service; you will always reach a real team member who can help with troubleshooting. For more complex questions, we can even FaceTime you to look at your setup in real-time. Our team is available Monday through Friday, 8:00 AM to 4:00 PM Pacific Time. We look forward to speaking with you!

Thank you for your continued support! We're glad to hear you're enjoying your new cushion and that our team has consistently met your expectations. We truly appreciate the kind words!

Thank you for sharing your experience! We’re so glad we could help get those shipping costs down for you and get that part to Canada quickly. Providing personal, efficient service is exactly what we strive for.

Thank you so much for the recommendation! We’re glad we could make the process smooth and stress-free for you. Our team takes great pride in being responsive and knowledgeable, and we truly appreciate your support!

Thank you so much for sharing your story. We are truly honored that the SB2T has been able to support your family and your son for over 15 years. Hearing that your struts lasted 11 years is a testament to the durability we strive for, and we are grateful for the opportunity to provide the parts needed to keep your chair going. Thank you for your trust and for being a part of the SolutionBased family!

Thanks for the 5 star review. We appreciate it.

Thanks for the review. We appreciate it.

Thank you for your kind words! We’re so glad you found the SG3 easy to assemble and enjoyed your experience with our website. Your recommendation means a lot to us!

Thank you, Craig and Eugene, for sharing such a powerful story. Hearing how the ShowerBuddy has restored your father’s independence means the world to us. Our mission at SolutionBased has always been to help families navigate daily care with dignity, safety, and confidence. We’re grateful you took the time to share your experience, and we’re honored to be a small part of your father’s journey. Wishing you and your family all the very best.

Thank you so much for your kind words! We’re glad our team was able to get you the answers you needed quickly. We truly appreciate your recommendation and are here anytime we can help!

Thank you so much for your kind words! We’re glad our team was able to get you the answers you needed quickly. We truly appreciate your recommendation and are here anytime we can help!