Solutionbased (solutionbased.com) has a 4.8 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 47 of them were added in the last 12 months. Last updated 2026-08-10.
Product came promptly. When one accessory did not work as we expected, we were able to return it for a refund without question.
Reply from Solutionbased2026-08-04
Thank you for taking the time to share your experience! We’re glad your order arrived promptly and that our return process was simple and hassle-free when the accessory wasn’t the right fit. We want every customer to feel confident shopping with us, and we’re always here if you need help finding the best solution. Thank you again for your support!
I don't have words to describe how I feel. I was able to go to shower at home after 10 years. Though I have taken shower at rehabs and hospitals but never at home until I got ShowerBuddy SB1.
Reply from Solutionbased2026-07-28
Thank you so much for sharing this. Knowing the ShowerBuddy SB1 helped you shower safely at home for the first time in 10 years means more to us than words can express. This is exactly why we do what we do. We’re honored to have played a small part in helping you regain this important piece of independence at home.
They had the part I needed! And they sent it to me with tracking information so I didn't have to worry if it was coming or not. However, the shipping cost was very high for such a small part ($20).
Reply from Solutionbased2026-07-29
We’re glad we had the part you needed and that the tracking information was helpful. We understand your concern about the shipping cost. Please know that we do not mark up or upcharge shipping the rate is calculated by the carrier based on the package size and shipping distance. We appreciate your business and your feedback.
This is the second time we purchased a BathLyft chair and they are really worth purchasing. Customer service was excellent to work with as well.
Reply from Solutionbased2026-06-15
Thank you for your continued trust in us and for choosing the BathLyft bath lift chair for a second time. We're honored to be part of your bathing and accessibility solution.
It's wonderful to hear that you feel the BathLyft is worth the investment and that our customer service team provided an excellent experience. We work hard to deliver high-quality bath lift chairs that help individuals maintain safety, comfort, and independence while bathing.
Thank you again for your support and for sharing your experience. We truly appreciate your business and look forward to serving you in the future.
My first time with your company. I ordered a pair of shower stools and they never got shipped. No one said why until I called. Then I got an agent who was very helpful and processed a new order albeit a much higher price. I oped the boxes today and the stools are gorgeous!
Reply from Solutionbased2026-06-15
Thank you for sharing your experience. We sincerely apologize for the initial shipping issue and the lack of communication regarding your order. That's not the experience we strive to provide.
That said, we're glad our team was able to assist you and get everything resolved. Most importantly, we're happy to hear that your shower stools arrived and that you love them. We put a great deal of care into the design and quality of our products, so hearing that they are "gorgeous" means a lot to us.
Thank you for giving us the opportunity to make things right, and we truly appreciate your business. We hope you enjoy your new shower stools for many years to come.
I love the reliability of the shower buddy. It lasts a long time and have never had any issue. This is the third chair I have bought and will continue to do so as long as they exist.
L
Laura L Wimer · 1 review · Verified · Experienced 2026-05-28 ·
★★★★★
Great customer service
They were very responsive and took care of any issues right away. I am so happy with the stools! Sturdy and artistic and easy to care for. Will last a long time.
Reply from Solutionbased2026-06-15
Thank you for your continued support and loyalty to SolutionBased. Knowing that this is the third chair you've purchased means a great deal to our team.
We are proud to provide durable, reliable bathroom accessibility solutions that families and caregivers can depend on for years. Hearing that your chair has performed flawlessly and continues to meet your needs is exactly what we strive for when designing our products.
Thank you for trusting SolutionBased with your mobility and bathing needs. We truly appreciate your confidence in our products and look forward to serving you for many years to come
The product is great, not only for my son who is a quadriplegic, but for me, his caregiver. The amount of work it took off of me was so wonderful.
Reply from Solutionbased2026-06-15
Thank you for sharing your experience. Stories like yours are exactly why we created the ShowerGlyde.
We're honored to hear that the ShowerGlyde sliding transfer bench has made such a positive difference for both your son and you as his caregiver. Reducing the physical effort and stress involved in daily bathing transfers is one of our primary goals, and it's incredibly rewarding to know that it has helped make caregiving easier and safer.
Thank you for trusting ShowerGlyde as part of your son's care. We wish you and your family all the best and truly appreciate you taking the time to share your feedback.
Everything went s kkrb
EVERYTHING WENT SMOOTH FROM ORDER TO
DELIVERY. EMMANUEL WAS THERE. BY PHONE FOR ANY QUESTIONS OR PROBLEMS. WE LOVE OUR SHOWER BUDDY. IT IS A LIFE CHANGER.
Reply from Solutionbased2026-05-19
Thanks for taking the time to review SolutionBased. We are Glad Emmanuel was able to help and that the Showerbuddy shower chair is working well for you.
M
Mary T · 1 review · Verified · Experienced 2026-04-06 ·
★★★★★
Great product and customer service
Great product and customer service
Would return to buy more if needed
Reply from Solutionbased2026-04-28
Thank you, we really appreciate your kind words. Glad you had a great experience, and we’re here anytime you need us again.
A quality piece, heavy duty, love it! Quick shipping as well.
Reply from Solutionbased2026-03-30
Thank you for the kind words! We’re glad you’re happy with the quality and durability, and that it arrived quickly. We appreciate your support and hope it serves you well for years to come.
I'm so happy that my brother was able to find this site to buy shower chair parts instead of buying a whole new chair. The delivery was good and no problems at all. I would recommend this site to my friends and family.
Reply from Solutionbased2026-03-24
Thank you for the kind review. We’re so glad you were able to find the parts you needed instead of replacing the whole chair. It means a lot to hear everything arrived smoothly, and we truly appreciate your recommendation.
J
James · 1 review · Verified · Experienced 2026-03-10 ·
★★★★★
Determining the exact parts…
I struggled determining the exact parts I needed for my nephews repair, but Emmanuel made the effort to through email and text making it possible.
Reply from Solutionbased2026-03-24
Thank you for the kind words. We’re so glad your brother was able to find the parts he needed without having to replace the whole chair. We truly appreciate your recommendation.
Part availability and customer service are good. Part cost is high, but I expect that in the DME world. What I don’t expect is high shipping cost AND it taking 10 days for parts to get to me. They should either charge less for shipping and tell me it’ll take 10 days, or charge me $40 and get the parts to me in 2-3 days. Using a broken shower chair 4 times is really taking a risk for injury, but few of us have a backup shower chair to use!!
Reply from Solutionbased2026-03-22
Thank you for your feedback. We’re glad to hear that part availability and customer service met your expectations.
We did ship your order the same day, and we apologize that FedEx took 8 days to deliver it. Unfortunately, once the package leaves our facility, we do not have control over carrier transit times. We understand how important these parts are, especially when a shower chair is not functioning properly, and we appreciate you bringing this to our attention. Your feedback is helpful as we continue to review our shipping options and communication.