Solutionbased (solutionbased.com) has a 4.8 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 93% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 47 of them were added in the last 12 months. Last updated 2026-08-10.
Only one engineering/design flaw
Thank you for your feedback! We’re glad you shared your experience and appreciate you pointing out the design concern. Our team is always working to improve, and we’d love to learn more about your suggestion. Please reach out anytime—we’re here to help!
Prompt response and service. Quick delivery beyond expectation.
Thank you for sharing your experience! We’re happy to hear our team provided prompt support and that your order arrived sooner than expected. We truly appreciate you choosing us!
Thanks for the 5 star review. We appreciate it.
Emmanuel has really gone above and beyond to assist me on this order and resolution
That's so nice to hear. Thank you for reviewing us.
I guess I will give a five star as soon as my money is reimbursed from the part I ordered incorrectly…ordered the correct part and have returned the incorrect part…waiting for my refund on the incorrect part. So far so good…
Thank you for your review! We’ve already processed your refund for the returned part, and you should see it reflected shortly. We’re glad you were able to get the correct part, and we appreciate your patience and support. If you need anything else, our team is always here to help.
Customer Service - was most helpfull Easy to Assemble
Thanks for the review and feedback.
The chair has been used twice so far. The arms and seat cushion are installed. 89 yo with transfer challenges says "I feel so safe and secure when I am sitting in it and transferring into it". So far the PT and OT therapists that have seen the chair took pictures and will be recommending the chair. That is a huge compliment to the thoughtfulness and function of this chair. Thank you!
Thank you so much for sharing this wonderful feedback. We’re delighted to hear that the ShowerGlyde is already making transfers feel safe and secure, and that therapists are recognizing its value as well. Knowing it’s bringing confidence and comfort is exactly why we do what we do. Please don’t hesitate to reach out if you ever need support—we’re here to help!
I was wrong. I ordered the wrong seat. Everything was perfect and I have no complaints about them. They showed me where I was wrong and took ALL the corrective steps to fix MY screwup.
Thank you for your feedback. We reviewed your order and it appears that a replacement standard seat was ordered rather than the padded (soft) seat. We’re happy to process a refund so you can purchase the correct item. Please reach out to our team and we’ll guide you through the return and refund process. We appreciate your understanding and are here to help if you need further assistance.
The first time I called the Solutionbased company the lady I spoke with was so nice and helpful. She arranged for a technician to call me to help with decisions on the shower glide product. I believe the technician’s name was Clay. He was so professional and helpful with information about the different products. I received the Showerglide within a few days. It was relatively easy to assemble. The Showerglide prevents my patient from having to step over a ledge to get into the shower. It is very sturdy and convenient to use. This makes taking a shower so much safer. I am very thankful to have this product for my patients safety.
Thank you so much for your thoughtful review! We're glad to hear your experience with our team—from your first call to working with Clay—was helpful and professional. It’s great to know that the ShowerGlyde is making a meaningful difference in your patient’s safety and daily routine. That’s exactly why we do what we do. If you ever need anything or have questions down the road, we're just a call away. Thank you again for trusting SolutionBased!
SB helped me find the right pan to order for our rolling commode chair and ordering it was simple; we received it quickly and are very satisfied.
Thank you for the great feedback! We're happy we could help you find the right pan and make the ordering process smooth and easy. Glad to hear it arrived quickly and you're satisfied with everything. Don’t hesitate to reach out if you ever need anything else!
Very simple and precise website to use. Delivery was on time. All 👍
Thank you for the kind words! We're glad you found the website easy to use and that everything arrived on time. Appreciate the 👍—we’re here if you ever need anything else!
Mom loves her new SB3 chair with the ROHI cushion.
That’s wonderful to hear! We're so glad your mom is enjoying the SB3T with the ROHO cushion. Thanks for sharing!
I needed a replacement wheel for a ShowerBuddy chair. In general, the chair is great, but the wheel rusted even though I take it apart and drain after every use (I didn't know to do this at first). So, I don't feel I should have needed a replacement wheel, and with delivery it cost about $65. I first found and used a showerbuddy email address, but they forwarded my request to solutionbased. Once that happened, the order fulfillment was just fine.
Thanks for the feedback and for sharing your experience. We’re glad we could help with the replacement, and we’ll pass your comments along to the team. Always here if you need anything!
Thanks! We’re glad you found us knowledgeable—here to help anytime!
Elizabeth Hoang was so very kind and helpful in getting me the petit shower chair cushion for my son. She went above and beyond for us.
Thank you for the kind words! We’re lucky to have Elizabeth on our team—so glad she was able to help you and your son!
Wonderful customer service! Very helpful. Replaced a part on my Shower Buddy foldable shower chair. Ordered wrong part. You sent me a return authorization for the wrong part and sent me the proper part all in a matter of a few days. I’m a happy customer and will recommend to friends. Problem solved.
Thank you for the great feedback! We're glad we could get it sorted quickly. Appreciate the recommendation — we're always here if you need us!
I bought an SG2 on mistake, so I bought an SG3 as well. Walmart would not cooperate with me to return the SG2. However, Solutionbased came to the rescue and sent me a return label to process my refund. The SG3 works PERFECTLY. Great company.
Thanks for the updated review. We are glad it all worked out.
Arrived in timely manner . Easy ordering
Thanks for the review.
I have found that the Solution Based website is not overly easy to use when trying to find replacement parts for the SB1 shower buddy system that my quadraparetic husband needs to use every day, but so far the replacement parts have been satisfactory.
Thank you so much for your feedback. We’re glad the replacement parts have worked well for your husband, and we truly appreciate you sharing your experience with the website. We’re always working to improve and will take your comments to heart as we make updates to better serve you.
The ShowerGlyde bench arrived early. I was able to assemble it and make adjustments for a solid fit in our bathroom configuration because of the clear instructions. Everything is working well -- as was hoped! Thanks for this incredibly helpful solution!
Thank you so much for your kind words! We're glad to hear your ShowerGlyde bench arrived early and that the clear instructions made assembly and adjustments easy. It’s great to know everything is working well for your bathroom setup. If you ever have any questions or need further support, we’re always here to help!
62 reviews matching