Sonic Auto Transportation

We’re sorry to hear about your frustration and understand why the $200 charge felt upsetting, especially if you felt the cancellation process was not clearly explained. As a car shipping broker, our role is to coordinate between customers and licensed carriers for auto transport and vehicle transport service. Once an order is placed, our team begins working to secure a carrier. Regarding the cancellation fee, the signed agreement states that the broker has up to five business days from the customer’s first available pickup date to assign a carrier. If the order is canceled before that carrier assignment window expires, a $200 cancellation fee may apply under the contract terms. That said, we understand that customers should receive clear communication about what cancellation means and when fees may apply. We regret that this part of the process felt unclear, and we would be happy to review the order details and communication history if you contact us directly.

We’re sorry to hear about your bad experience. As a car shipping broker, our role is to coordinate between customers and licensed carriers for auto transport and vehicle transport service. We provide estimated quotes based on the route, vehicle details, timing, and current market conditions. The final cost is ultimately determined by the carrier and may change due to carrier availability, route demand, fuel prices, seasonality, and real-time nationwide car shipping conditions. Our team works diligently to secure fair pricing and reliable door-to-door auto transport options, but available carrier rates can sometimes differ from the initial estimate. Regarding the cancellation fee, the agreement states that if an order is canceled before the five-business-day carrier assignment window expires, a $200 cancellation fee may apply under the signed terms. We regret that your experience with our car transport company left you feeling this way. Your feedback helps us improve.

We’re sorry to hear about your bad experience. As a car shipping broker, our role is to coordinate between customers and licensed carriers for auto transport and vehicle transport service. We provide estimated quotes based on the route, vehicle details, timing, and current market conditions. Final pricing is ultimately determined by the carrier and may change due to carrier availability, route demand, fuel prices, seasonality, and real-time nationwide car shipping conditions. Our team works diligently to secure fair pricing and reliable door-to-door auto transport options, but available carrier rates can sometimes differ from the original estimate. Regarding the $200 cancellation fee, the agreement states that if an order is canceled before the five-business-day carrier assignment window expires, the fee may apply under the signed terms. We regret that your experience with our car transport company left you feeling this way.

We’re sorry to hear about your bad experience. As a car shipping broker, our role is to coordinate between customers and licensed carriers for auto transport and vehicle transport service. We provide estimated quotes based on the route, vehicle details, timing, and current market conditions. The final cost is ultimately determined by the carrier and may change due to carrier availability, route demand, fuel prices, seasonality, and real-time nationwide car shipping conditions. We also want to clarify that we do not require any upfront payments, and no deposit is charged until the vehicle is picked up. Our team works diligently to secure fair pricing and reliable door-to-door auto transport options, but available carrier rates can sometimes differ from the original estimate. We understand your concern regarding pricing and communication, and we regret that the process did not meet your expectations. Your feedback helps us improve.