Sopula is committed to providing high quality, trend-driven graphic clothing. We offer a range of unique, youthful and eye-catching designs that cater to a wide range of styles and self-expression. Custom-made clothing. Shipping worldwide.
Most reviewers were unhappy with their experience overall. Customers frequently experienced major delivery delays, noting that packages remained stuck in transit or awaiting shipment for many consecutive weeks without updates. People also struggled to obtain helpful responses or valid refunds when trying to resolve these ongoing shipping and order problems. Buyers often felt ignored because communication channels failed to provide clear tracking information.
Though some buyers encountered severe issues, a minority of people were satisfied with the clothing styles and appealing product designs. These consumers appreciated the comfortable materials and mentioned receiving their desired items quickly on a few successful occasions.
Ordered a size M hoody (looked at size chart) and it was massive. like XL or even XXL large and I asked to exchange it. It took a little work and I had to send pictures but they made it right. I’d would buy from them again.
Sopula 回复2025-01-16
Dear Mad,
We understand your frustration and we sincerely apologize for the size discrepancy you encountered with your recent purchase.We strive to provide accurate sizing information, we highly recommend our customers to contact our CS whenever there is any uncertainty about selecting the right size before placing an order.
If you cannot accept the current solution,we will provide you with other return and refund options soon.Please don't hesitate to contact us at [email protected], and we will reply to you within 24 hours on business days.
Kind regards
Dear RayJay Waters,
Thank you so much for your feedback.
we will continue to work hard to make every customer satisfied with our service and products.
Best wishes
Sopula is real and the items I purchased were of really good quality. Here's the downside, it takes awhile to get your items. I purchased a tshirt, shorts and a sweatshirt for my son for Christmas. That was around the 25th of November. These items weren't received until around the 6th of January. You can track your order once they ship so that's nice. Just don't expect to receive your order for a beat.
Sopula 回复2025-01-14
Dear Jessie W.
Thank you very much for your wonderful feedback! We are glad to hear that you are satisfied with the quality of our products. Since the long transport distance, we cannot control the shipping time， please understand us. We will maintain and further improve our services to provide customers with a pleasant shopping experience.
Kind regards
I ordered a shirt on the 17th of December 2024 and I still haven’t received my order I’ve sent 2 emails and still no response
Sopula 回复2025-01-11
Dear Dejainique Carter,
We're so sorry about the slowly shipping this time.
We can understand your urgent feelings and we really appreciate your patience .The carrier told us that the shipping is badly delayed.Could you pls help us to wait more patiently ?we hope you can get it asap
Sorry for the inconvenience and your understanding is highly appreciated.
Warm regards
I ordered a hoodie like two weeks ago now and still haven’t received it and the tracking doesn’t seem right at all.
Sopula 回复2025-01-09
Dear Kamdyn Alexander,
Thank you for your feedback. The package may be delayed during transportation due to bad weather conditions.If your package is not normal, can you please provide your order number so that we can investigate the matter? Alternatively, you can contact our customer service team at [email protected] and I will personally handle your issue.
Kind regards
I ordered a shirt for my son for Christmas that turned out to be too small. Customer service was very responsive and helped rectify the issue promptly.
Sopula 回复2025-01-07
Dear Jamie McPherson,
We are happy to hear that you had a great experience with us!
We are committed to providing the best service to our customers, reflecting the high quality of the products we offer.Sincerely hope to have more opportunities to serve you and wish you a happy life.
Hello I recently ordered a shirt from your website and it is still saying awaiting shipment I wanted to test this website out before I ordered anything else and my shipment is saying awaiting order my order if is QFW79466 and I wanna make sure it’s not a scam before I keep purchasing items
Sopula 回复2025-01-04
Dear Jordan H
Thank you for your support.Your order was shipped. The tracking numbers is JSEAR0399867910YQ and you can track via http://www.17track.net/en .
Since there are too many parcels to be processed by the logistics company, the parcel information cannot be uploaded in time. Please do not rush to check. You can check again in 3 days.
Best Regards
I ordered some clothing for my son for Christmas. Unfortunately, we chose the wrong size for a zip-up hoodie, and it was too small for him. I contacted Sopula, and they generously offered to send us a larger size for free without having to go through the hassle of returning the one that was too small! I have never had such great customer service before! And my son loved the clothing. Thank you!
Sopula 回复2025-01-04
Dear Linda,
We are happy to hear that you had a great experience with us!
We are committed to providing the best service to our customers, which reflects the high quality of the products we provide.
If you have any questions, concerns or comments, please feel free to contact us, we will be more than happy to help you.
Hey so i ordered my item Jan 1st i was wondering will it be delivered before the 10th or on the 10th they did not give me a estimated delivery date the order number they gave me is QFA47909
Sopula 回复2025-01-04
Dear Talajha Boyd
It is estimated that it will take 1-3 business days to prepare the product and arrange for shipping, and international shipping time is 9-12 business days. Estimated delivery time for orders is 10-15 working days.If In special circumstances such as holidays or increased order volume, the delivery time may be slightly longer than expected.
We will give your order first priority and arrange the shipment as soon as possible and you will receive a shipping notification email from us once your package has been sent out.Thank you very much for your understanding and patience.
Recieved order in timely manner and son was please with purchase. Unfortunately the jeans ended up being too small,but I reached out to customer support and they were able to exchange them for us. Very pleased with overall experience.
Sopula 回复2025-01-04
Dear Cynthia Inkster,
Thank you so much for your feedback! I'm glad to hear your after-sales problem has been resolved.We will maintain and further improve our services to provide customers with a pleasant shopping experience.
Ordered a hoodie from here and got a horrible quality version, its thin and the graphic looks bad.
Sopula 回复2024-12-30
Dear Liax,
Thank you for bringing this matter to our attention. We regret to hear that the quality of the product did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. We will work diligently to ensure that such issues are avoided in the future.
Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Best regards
Taking forever for my clothes to even start the shipping process
Sopula 回复2024-12-30
Dear Khi,
I know you have been waiting for a long time. I feel so sorry for this.Due to the large amount of orders in the factory recently,your order was delayed for several days.Could you pls tell us your order number? We will arrange to email you to solve the problem for you.thanks
My tracking details say shipped whenever I check with the tracking code of LRT67471 but when I went outside there was no package
Sopula 回复2024-12-30
Dear Jose Licona,
Thank you for your review.
The reason why you haven’t seen any update is because your order is in transit
It will update the information when it arrives at the next site. Thank you very much for your understanding and patience.
Kind regards
originally ordered the wrong size but they made it super easy to return and get what I needed!!
Sopula 回复2024-12-30
Dear Sloane Staley,
Thank you so much for your feedback.
we will continue to work hard to make every customer satisfied with our service and products.
Best wishes
Ive tried to cancel my order as i didnt realize it was coming for China and i didnt want to wait, and they still haven’t responded to my email after 3 days, hope i get my money back, order number is OVK68485.
Sopula 回复2024-12-26
Dear Mate Majorosi,
We are sorry that we have too many emails recently and have not replied in time. I’ll follow up with you directly via email to ensure we address this promptly. Sincerely apologize for any inconvenience this may have caused.
Kind regards
my order number is UOF96964 i ordered on december 18th and its now december 24th and it still says awaiting shipment. i would hate to take legal action against this company but if needed i will. please contact me asap with an update.
Sopula 回复2024-12-26
Dear Amari Cooper,
Sorry to have kept you waiting! We have checked your order and your package has been created. We will send it to the service provider as soon as possible. Please rest assured that once the package is sent out, we will follow up on the transportation of the goods for you and urge the transportation service provider to complete the delivery of the goods as soon as possible.
If you have any questions, we will get back to you as soon as possible. Thank you very much for your patience!
Kind regards
I am making a 400$ order and cannot afford to delay my shipping I checked the reviews to make sure the shipping is legit but I am hoping to get my order by the end of the year. I'd like to get my items as soon as possible. Do you offer expedited shipping services? If so, how much would it cost?
Sopula 回复2024-12-26
Dear Kenny A,
Thank you for your review. It is estimated that it will take 1-3 business days to prepare the product and arrange for shipping, and international shipping time is 9-12 business days. Estimated delivery time for orders is 10-15 working days.If In special circumstances such as holidays or increased orders , the delivery time may be slightly longer than expected.
If you have any questions, please feel free to contact us at [email protected] will reply to you within 24 hours on our business days.
Kind regards
UPDATE: I received my order! Thank you!!
I ordered on December 2,2024. I inquired a week ago and received a tracking number that when I put it into my track it app says it is invalid. This was the one gift my son REALLY wanted :( The tracking number they sent me is JSELE1053712355YQ Order number NEC37101. When I click on track package is says the site is not valid. Calling my credit card company. I believe I have been scammed. If I receive it I will happily change my review. Fingers Crossed
Sopula 回复2024-12-26
Dear LIsa Harris,
The tracking number is JSELE1053712355YQ and you can track via http://www.17track.net/en .Logistics tracking information indicates that you have received your order! Please make sure your package is received smoothly and the items are intact.
If you have any questions or issues, please contact us directly for assistance.
Kind regards
Order Number TRJ41553
I ordered on 12/18/2024 for a Christmas present and order says awaiting shipment this is not a good look for the company. I don’t believe any money should be taken if products are not sent out. I would like a refund.
Sopula 回复2024-12-24
Dear customer,
We understand your frustration with the recent delivery experience. We value your feedback and are committed to providing a seamless and reliable service.I’ll follow up with you shortly to assist and resolve this issue.Your understanding will be highly appreciate.
Kind regards
Hi,
Placed an order 12/17. I’ve sent an email but haven’t heard back , can you please follow up. Order number is
JRJ70956
THANK YOU !!!
Sopula 回复2024-12-24
Dear Karen Magnuson Jeamel,
We are sincerely sorry for the inconvenience to you.
Your order has not been sent yet. Since our products are all customized and produced by our factory, a little production cycle is required. We found that your order is being prepared. We have urged the factory to complete your product as soon as possible for you. Thank you very much for your understanding and patience.
Kind regards
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