Sopula is committed to providing high quality, trend-driven graphic clothing. We offer a range of unique, youthful and eye-catching designs that cater to a wide range of styles and self-expression. Custom-made clothing. Shipping worldwide.
Most reviewers were unhappy with their experience overall. Customers frequently experienced major delivery delays, noting that packages remained stuck in transit or awaiting shipment for many consecutive weeks without updates. People also struggled to obtain helpful responses or valid refunds when trying to resolve these ongoing shipping and order problems. Buyers often felt ignored because communication channels failed to provide clear tracking information.
Though some buyers encountered severe issues, a minority of people were satisfied with the clothing styles and appealing product designs. These consumers appreciated the comfortable materials and mentioned receiving their desired items quickly on a few successful occasions.
Ordered my cart of 4 items, two t shirts and 2 hoodies 11 Days ago now and still hasn’t even been shipped yet….. Hopefully the quality of the items match the advertisements on their website (if they ever come)
Sopula 回复2025-03-24
Dear James,
Thank you for your purchase. We are sorry to have kept you waiting. We will expedite processing and arrange priority shipping for you.If there’s anything we can assist with, please don’t hesitate to reach out to our support team. We’re here to help!
Kind regards
Dear Britney,
We appreciate your kind words and are thrilled to hear you love the prices.We strive to provide a positive experience for all our customers, and your feedback means a lot to us.
Wish you a happy life!
i bought a zip up hoodie and some sweats. the hoodie didn’t have the same material as shown in the picture and it was completely different. completer false advertisement. the sweats they sent was no where near the right size and they told me i can’t get a refund or anything. i will never be ordering from here again and you shouldn’t either!!
Sopula 回复2025-03-21
Dear Jake Salgado,
Thank you for bringing this matter to our attention. We regret to hear that the quality of the product did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. We will work diligently to ensure that such issues are avoided in the future.
Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Best regards
I ordered months ago to do an unboxing and “Unbiased Review”video for my YouTube channel. Normally my production manager would get the merchandise free for promotional purposes, but we wanted to do an “unbiased” assessment of the orders. Including how long the order took, price, and quality of the merchandise, Also how customer service was, if we had any interaction. This was actually the site that I had heard a few good things about, so an assistant placed an order, out of my own money, and waited for it to arrive. Some of the other sites took an extremely long time, and we ended up having to put the video on hold, because 2 of them didn’t come at all, including this one. Unfortunately I no longer employ the assistant who placed the orders, and so I don’t have an order number, so I guess I’m just out a few hundred dollars. Not a huge loss, but I shouldn’t have to save an order number, the order should have actually been delivered. I know that I was charged, because I was able to see that. The other site claims that they are sending me the order that I didn’t get, but we’ll see. Funny, I never have this problem when they know that I’m going to leave a link for a few hundred thousand viewers to shop. Shame the regular shopper doesn’t get the same treatment.
Sopula 回复2025-03-17
Dear Jeff JT Taylor,
We are sorry to hear your comments. We understand your concerns and assure you that our company operates legally.
We will attach great importance to your review.Could you pls give me the order number, the recipient's name and email address which you filled in the order? I will check and solve it for you.
Your understanding will be highly appreciate.
I hope my purchase comes cause a lot of other people love to scam your clothes are fire btw 🔥
Sopula 回复2025-03-15
Dear Omari Bates,
Thank you for your purchase on our website.
Your order is now being processed normally.We will give your order first priority and arrange the shipment as soon as possible and you will receive a shipping notification email from us once your package has been sent out.Thank you very much for your understanding and patience.
Just now looking at the reviews.I should have read these before making my purchase.I place my order and never received compensation,however the funds have been taken out of my account.Upon reading reviews this is concerning to me and I hope this isn’t a scam.I expressed concern via email,with one follow up response and nothing else.I’am praying I get my items
Sopula 回复2025-03-14
Dear Adan,
We are sorry to hear your review, we understand your concerns and would like to assure you that our company operates legally.
We would like to help you with this issue, could you please tell us your order number? We will check and expedite your order.Thank you for bringing this to our attention, and we apologize again for the inconvenience.
Great company i got my package before the expected time and got back to my email that next morning. Great materials ans Great service I do recommend.
Sopula 回复2025-03-12
Dear Slapshot- rage,
We appreciate your positive feedback! We're glad you enjoyed your purchase.If you have any questions or comments, please feel free to contact us, we will be happy to help you.
We ordered an item 3 months ago and yet to receive our order. I’m am very concerned that this is a scam website. Do not recommend. Beware.
Sopula 回复2025-03-11
Dear Customer,
Thank you so much for taking the time to share your shopping experience with us. We are sorry to hear that your order was never received.
Please be assured that your feedback is important to us, could you please provide us with the order number or the email you used to place the order so that we can look into this issue? If you need additional assistance, please feel free to contact us at [email protected]. We will reply to you within 24 hours on our business days.
see now up to this day i still have not got a response i ordered my clothes since NOVEMBER 2024 and still is yet to receive it and i have been begging for a refund since january and can’t get one and they keep telling you they are going to find a way to resolve the issue when all i want is a refund of my money
Sopula 回复2025-03-11
Dear Deshawn Duncan,
I will review the details of your order right away and follow up shortly to ensure this issue is properly looked into. Your patience is truly appreciated, and I’ll do my best to get this resolved for you as soon as possible.
I accidentally put the wrong address and I emailed Sophia but no response yet I was trying to change the address on the site but couldn’t.
Sopula 回复2025-03-10
Dear Praise J,
Thank you for bringing this matter to our attention. Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will reply to you within 24 hours on our business days.Thank you very much for your understanding.
I accidentally bought a hoodie from this website and before it was shipped out I requested that it not be sent and to give me a refund, not only did I not receive a refund but they sent the package out and then request that I send it back to their warehouse in CHINA while paying for the cost of shipping. This is the worst customer service I’ve ever received, it took a full week of correspondence and arguing before I got this far, definitely would not recommend buying 0/10!
Sopula 回复2025-03-10
Dear Ronald Williamson,
Thank you for bringing this matter to our attention. We regret to hear that the quality of the product did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. We will work diligently to ensure that such issues are avoided in the future.
Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
I haven’t gotten any confirmation my items are being sent and ordered them 2 weeks ago
UPDATE: after leaving review my items were expressed shipped to me, still took a few days coming from China. But, I did receive my items and they were just as pictured. Thank you.
Sopula 回复2025-03-10
Dear Shay,
We are sorry to hear that your order was not received. Could you please tell us your order number? If you are not comfortable sharing this information here, please contact our customer service team directly at [email protected] and I will check and prioritize your order.
Again, I apologize for the inconvenience and thank you for your patience as we work to resolve this issue.
amazing product, came pretty fast and was great quality I would 100% recommend
Sopula 回复2025-03-10
Dear Kellan Evers,
We are happy to hear that you had a great experience with us!
We are committed to providing the best service to our customers, which reflects the high quality of the products we provide.
Thank you for your appreciation of our service, if you have any questions, concerns or comments, please feel free to contact us, we are more than happy to help you.
Dear Jayden Ramsey,
Thank you for your kind words! We promise to design more cost-effective shirts for consumers to choose from in order to give back to our customers' support! We sincerely hope to have more opportunities to serve you and wish you all the best.
i bought a jacket 2-3 weeks ago and it still hasn’t came in some how it was supposed to be this time then i emailed them and they said they couldn’t do it how ? but then i wasted 40-50$ USD and i can’t get that back cause they don’t WANNA give it back for some reason i would not buy ever from here
Sopula 回复2025-03-10
Dear Syliss Fuentes.
I'm truly sorry to hear that your order has not been shipped yet. In special circumstances such as holidays or increased order volume, the delivery time may be slightly longer than expected.If you need additional help, could you pls give me the order number? I will check and solve it for you.Thanks
I don't have anything bad to say, I just ordered 2 hoodies but I accidentally had another one in my cart that i wasn't aware of, so I want a refund. I emailed them yesterday and still haven't gotten a response
Sopula 回复2025-03-10
Dear Gyanni Reid,
Thank you for your purchase and we apologize for not communicating with you in time. This is definitely not the customer satisfaction service we promised.Could you please provide us with your order ID? We will check and try our best to help solve the problem.
So i bought a couple of items from Sopula. It took a month to come when i got the clothes they didn’t match the items in their website. So i have been asking them for a refund but they keep trying to give me coupons when I clearly stated I don’t want any coupons. So im still fighting with them. Do not buy 100% scam.
Sopula 回复2025-03-07
Dear Kai Waters,
Thank you for bringing this matter to our attention. We regret to hear that the quality of the product did not meet your expectations. Please accept our sincere apologies for any inconvenience caused. We will work diligently to ensure that such issues are avoided in the future.
Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Awful experience. I wanted to buy some joggers for my daughter. When I got the confirmation email it was for a horrible T-shirt and not for the joggers I wanted. I then paid again for the joggers as it was for a birthday present. In spite for me contacting customer services many times including within a couple of minutes of the receiving the email for the incorrect order, they wouldn’t cancel the order and still sent me the T-shirt I paid for and didn’t want but they didn’t send me the joggers that I also paid for and did want. It has been the worse customer service I have ever experienced. They reply to the emails but always ignore what I am asking for. I am now trying to return the horrible T-shirt and have asked three times for the returns label and they haven’t sent it. It’s all been a huge waste of time and money. Stay well clear.
Sopula 回复2025-03-06
Dear Andrew Perkins,
I sincerely apologize for any frustration this has caused, I understand how this can be disappointing. Could you please provide us with the order number or the email you used to place the order so that we can look into this issue?We will check if your cancellation request has not been processed and we’ll do our best to resolve this for you.
I would like to rate it a zero. My son purchase items in December 2024. As of yet he has not received his item. He's has reached out several times and now they don't even respond to him. He purchase $470 dollars worth of clothes. They kept telling him the shipment was coming and as of today nothing still. Totally rip off. I wouldn't purchase anything from them. Scammers.
Sopula 回复2025-03-07
Dear Rhonda,
We understand your frustration with the delay in your order. We strive to ensure timely delivery and apologize for the inconvenience this has caused. Could you please provide us with the order number so that we can look into this issue? We will update you as soon as possible.
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