Sopula is committed to providing high quality, trend-driven graphic clothing. We offer a range of unique, youthful and eye-catching designs that cater to a wide range of styles and self-expression. Custom-made clothing. Shipping worldwide.
Most reviewers were unhappy with their experience overall. Customers frequently experienced major delivery delays, noting that packages remained stuck in transit or awaiting shipment for many consecutive weeks without updates. People also struggled to obtain helpful responses or valid refunds when trying to resolve these ongoing shipping and order problems. Buyers often felt ignored because communication channels failed to provide clear tracking information.
Though some buyers encountered severe issues, a minority of people were satisfied with the clothing styles and appealing product designs. These consumers appreciated the comfortable materials and mentioned receiving their desired items quickly on a few successful occasions.
I placed order (QNZ96730) on December 9th and the order status as of 2 mins ago still shows "awaiting shipment." I emailed 3 days ago inquiring about my order and haven't heard anything back. Worried my order will not arrive in time.
Sopula 回复2024-12-24
Dear Kristin Zimmer,
Thank you for your purchase and I'm sorry for not communicating with you in time.Due to the increase in orders, a little production cycle is required. Please rest assured that we will immediately urge the warehouse to arrange shipment for you first.Thank you for your patience while we work to resolve this issue.
Kind regards
I ordered a hoodie and it has yet to ship the order status has not changed my order No. is BZU60663. I bought this hoodie for a christmas present and i have no idea if it will arrive on time. I’m disappointed in the quality of the service. @sopula
Sopula 回复2024-12-23
Dear customer,
We are sincerely sorry for the inconvenience to you. Since our products are all customized and produced by our factory, a little production cycle is required. We found that your order is being prepared. I will urge the warehouse to arrange shipment to you first. Sorry again for your unpleasant shopping experience and wish you a good day.
First time shopping your online store. Giving 5 ⭐️⭐️⭐️⭐️⭐️ stars due to ease of shopping your site. Reserving final judgement and review until after receipt and inspection and quality of order
Sopula 回复2024-12-23
Dear B Flat,
Thank you for your support. I am glad that you have a pleasant shopping experience. We have been committed to creating a simpler and easier shopping website. Your praise is our driving force. If you have any other ideas, please feel free to tell us.
Kind regards
It’s great website , but I wish I could get fast shipping
Sopula 回复2024-12-21
Dear Aden,
Thank you so much for your feedback.
we will continue to work hard to make every customer satisfied with our service and products.
Best wishes
Okay, these reviews are scaring me, I'm normally don't just order from any company but my daughter sent me their website. I ordered in time, where it says arrive before Christmas, but umm it's looking like it want arrive or I want get it all.:(
Sopula 回复2024-12-20
Dear Lorita Smith,
So sorry for the inconvenience! We understand your concerns and assure you that our company operates legally.Since our products are all customized and produced by our factory, a little production cycle is required. I will urge the warehouse to arrange shipment to you first. Thank you very much for your understanding and patience.
Kind regards
I order 12/7 and it’s 12/19 I haven’t still got my order nd my order numbers is JSELS0759503071YQ I need my shirt and pants before 12/5 or a refund cause a lot of people saying they didn’t get there’s and all yall doin is replying back with the same message
Sopula 回复2024-12-20
Dear Big Chop,
We have submitted an application for querying the current status of your package to the logistics company, but have not received their reply yet.
We will notify you as soon as we receive their response.
Sorry for any inconvenience.
Kind regards
I ordered on 12/16/24 and my order has not been shipped. There was an international fee charge, realized that this company is overseas. I’m also afraid my order will not arrive before Christmas 🥴
In response to my review my order number is OMN37235
Sopula 回复2024-12-20
Dear Kiie,
Thank you for sharing your feedback. Due to the large amount of orders in the factory recently, your order was delayed for several days.Could you please tell us your order number? We will immediately urge the warehouse to prioritize shipment for you. If you are not comfortable sharing this information here, please contact our customer service team directly at [email protected] and I will check and prioritize your order.
Kind regards
Purchased on 12/10 and received an email with a coupon for my next order. Haven’t received an order number or even a confirmation number or email. After reading these reviews I am honestly scared my items will not arrive. I need my order before Christmas.
Order number: JJM11096
Sopula 回复2024-12-19
Dear KY,
I checked that your order was paid on the 19th, so your order is currently being processed.The shipment of your package will be arranged as soon as possible after it is ready. We appreciate your patience, and thank you for your support.
I ordered on 3/12/24. Still waiting for it to be shipped. The website states
"Upon receipt of your order, we will process and arrange for shipment as soon as possible.Order processing time is approximately: 1 - 3 business days, depending on the number of items in stock and the time frame for restocking"
I got in touch with their customer service to find out when I can expect it to be shipped and the reply I got was
"Thank you for your order.
Your order has not been sent yet. Since our products are all customized and produced by our factory, a little production cycle is required."
No indication as to when it might be shipped at all so no idea when to get nervous this is not a real company. I don't think I will buy from them again.
Sopula 回复2024-12-19
Dear Emily Simon,
Thank you for your purchase. We are sorry to have kept you waiting. As the holidays approach, there has been a surge in orders, so your order may have been delayed.We will expedite processing and arrange priority shipping for you.If there’s anything we can assist with, please don’t hesitate to reach out to our support team. We’re here to help!
Kind regards
I placed an order over 3 weeks ago on 11/25/2024 for a shirt as a christmas gift. I have yet to receive the order, or any tracking updates. Name on the order# QLN81943, last name Hoban. I tried to email the support email and have not received any responses. Buyer beware!
Sopula 回复2024-12-19
Dear Kelli Joyce,
Sorry to hear about the issues with your order and the frustration this has caused.We have submitted an application for querying the current status of your package to the logistics company, but have not received their reply yet.
We will notify you as soon as we receive their response.
Best regards,
Hey I ordered a hoodie ordered number Order No. AGA74788 it never told me when my order is gonna come I ordered for Christmas I see a lot of people saying they havent got they order please contact me my name is Nathaniel hooks or I need my order for Christmas please contact the email so it’s no confusion @sopula
Sopula 回复2024-12-18
Dear Nathaniel Hooks
Your order AGA74788 is under our normal processing now. The shipment of your package will be arranged as soon as possible after it is ready and you will receive a shipping notification email from us once your package has been sent out.
If you have any questions, please feel free to contact us, we will be happy to help you.
Hello,
I recently commented stating that I have not received my order! Well it actually came today!! I commented as my name Brittney!! I do not know how to delete my review as I feel so terrible!! Please understand, I had to wait a little longer than expected but I am truly sorry for the bad review!! I love the shirts I ordered!! Thank you so much!! Just FYI everyone, they are legit and NOT A SCAM!!
Sincerely,
Brittney
Sopula 回复2024-12-18
Dear Brittney,
Thank you for sharing your feedback.
We are committed to providing the best service to our customers, which reflects the high quality of the products we provide.
Thank you for your appreciation of our services, without your support, we would not be able to open Sopula store.
We sincerely hope to have more opportunities to serve you!
No complaints on the ordering process. Everything was easy to do.
Sopula 回复2024-12-18
Dear Billy Hall,
Thank you for your support.
We are glad that you have a pleasant shopping experience. We have been committed to creating a simpler and easier shopping website. If you have other ideas and suggestions, please feel free to let us know. Customers' valuable opinions are our driving force for progress.
Ordered two weeks ago no order confirmation or shipment tracking email from them can someone from their team get back to me please, ive emailed them numerous times but no one has gotten back to me yet.
no respone
Sopula 回复2024-12-17
Dear sam noroozi,
We apologize for not communicating with you in time. This is definitely not the customer satisfaction service we promised.Your order is still in transit, I’ll follow up with you shortly to assist and resolve this issue.
Kind regards
I like their products but I still haven’t received a shipment email, I ordered these items for Christmas and I’m getting a little worried they won’t get here in time. I ordered 4 items on the 9th and 1 other item later that day. I really love their products I just wish they were a little faster with their processing.
Sopula 回复2024-12-17
Dear Vanessa Reyes,
Thank you for your purchase. Since our products are all customized and produced by the factory, it takes a little production time. Could you please provide us with your order ID? We will speed up the warehouse and arrange priority shipment for you. If you are not willing to share this information here, please contact our customer service team directly at [email protected] and I will personally ensure that your problem is resolved in a timely manner.
Kind regards
I made an order on the 5th of December, it is now December 15th and I’ve only received emails about coupons not any updates on my order . I ordered the first Sunday hoodie for my husband for Christmas, sadly i think I’ve been scammed and I won’t have a gift for my husband
My order number is VNF52248
Sopula 回复2024-12-16
Dear Heaven,
We're sorry to hear that your order has not been received.
Could you provide me with your order number so I can investigate this immediately? If you are uncomfortable sharing this information here, please contact our customer service team directly at [email protected] and I will personally track your package for you.
Kind regards
Dear Marc Stevens,
Thank you so much for your feedback.
we will continue to work hard to make every customer satisfied with our service and products.
Best wishes
I ordered December 7 still no updates or anything in regards to where the package may be or if it’s even coming🤦🏽♀️. My order number is RUM68691
Sopula 回复2024-12-16
Dear Niya Mariee
Thank you for your purchase.Could you please provide us with the order number or the email you used to place the order so that we can look into this issue? We will try our best to help solve the problem.
Best regards
Dear Kynyadra Jackson,
Thank you so much for your feedback.
we will continue to work hard to make every customer satisfied with our service and products.
Best wishes
I wish it gave a shipping date. Other wise it was quick and easy.
Sopula 回复2024-12-16
Dear Marchetta Hamilton,
It is estimated that it will take 1-3 business days to prepare the product and arrange for shipping, and international shipping time is 9-12 business days. Estimated delivery time for orders is 10-15 working days.We will give your order first priority and arrange the shipment as soon as possible.
If you have any questions, please feel free to contact us and we will be happy to help you.
Warm regards
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