Soundproof Cow

Good day Kilson, Thank you very much for the amazing rating and feedback, we truly appreciate it. We are thrilled to hear about your positive experience. Wishing you a wonderful day, be safe, be well. The Soundproof Cow Team

Good day Richard and Marilee, I am very sorry that you are not happy with your experience or purchase with our company. I show that you were working with Ryan Y., from our sales team 12/21/22, when you reached out via a contact us form. It looks like Ryan suggested our top solution for your situation, best existing ceiling assembly. We have never had any issues or negative reviews with this solution prior to this. In early January of this year, he prepared for you 2 estimates, one for $1,950.28 on 1/9/23 and the other $3,158.81 on 1/3/23. The first estimate listed for $1,950.28 was purchased on 1/9/23. There was numerous email correspondence between you both at this point. We then show on 2/7/23 you emailed Ryan asking if you could return unused material. It was discussed what was being returned, at no time during this email chain did you state you were unhappy with how the project turned out, requested a follow up or that you were continuing with the other project that you had already been quoted. After speaking with Ryan he gathered with the unused material wanting to be returned, you were not moving ahead with the other project. While we never received the return, Ryan said he did not hear anything further, he thought the estimate was closed. In this situation we feel he could have followed up with you regarding the estimate since you did not technically say that the project was not happening. This has been discussed with the sales team. I will also be emailing the email on file. I look forward to discussing this with you. Wishing you a wonderful day, be safe, be well. Julie Fitchet CEO Soundproof Cow / Custom Components

Good day, Jennifer, Thank you very much for the amazing rating and feedback. We truly appreciate it. We are thrilled to hear about your experience, thank you also for sharing. The Soundproof Cow Team

Good day Mark, Thank you for the amazing review and feedback. We truly appreciate it! Wishing you a wonderful day, be safe, be well. The Soundproof Cow Team

Good day Wai-Ling, Thank you so very much for the amazing review and rating, we truly appreciate it. We are thrilled to hear that you are so happy with the service and product that you received :-) We wish you a wonderful day, be safe, be well. The Soundproof Cow Team

Good day Lucas, Thank you very much for amazing rating and feedback, we truly appreciate it! We are thrilled to hear you are so happy with your experience :-) You will love what you do not hear! We wish you a wonderful day, be safe, be well. The Soundproof Cow Team

Good day, Nate, I am sorry to hear that you were not happy with your experience working with our company. I have gone through all of Justin's email correspondence and the only lingering questions I was able to see were those that you did not answer. Such as how many screws you needed to be sent to you because you felt you were shorted. Justin also had our sales manager involve our TForce rep to help you get the remaining part of your order from your local hub. I was not privy to any phone conversations, however, in our open concept sales office I can imagine any inappropriate tone or behaviors would have been overheard and immediately addressed by our sales manager sitting next to Justin, or our COO, that sits across from Justin. I always try to use situations like this as an opportunity to grow, so we have spoken with the entire sales team, reminding them of the importance to give detailed answers and be courteous, not short or curt. I apologize if you do not feel you received this level of service. As for the instructions that you are referring to, we have fine tuned them over the years to try and keep them as simple and informative as possible for our customers. https://www.soundproofcow.com/skin/common_files/pdf/best_new_ceiling_soundproofing_assembly_pds.pdf Above is the link to the instructions that you are referring to, we would greatly appreciate your feedback regarding what the difficulty was understanding these instructions. As our goal is to educate and keep things as simple / accurate as possible. I thank you for your time and the detailed response regarding your experience. Wishing you a fabulous day, be safe, be well. Julie R. H. Fitchet President / CEO American Micro Industries, Inc. Soundproof Cow / Custom Components

Good day Margaret, Thank you very much for the amazing feedback and rating. We truly appreciate it and are thrilled to hear about your experience, thank you again for sharing. We wish you the best on your project. Have a wonderful day, be safe, be well. The Soundproof Cow Team

Good day Macy, Thank You for this review and for updating us on the material. We have not had issues with the material having a strong odor in the past when installed properly. It is tested for indoor air quality and has no VOC emissions. We strive to carry the highest quality materials and care about customer satisfaction. We would like the opportunity to discuss this further please contact our Sales manager, Kellen Beaver at [email protected] at your earliest convenience. Wishing you a fabulous day, be safe, be well. The Soundproof Cow Team

Good day Todd, Thank you very much for your reviews, product / service and feedback, we truly appreciate it. We feel your frustration with shipping prices, that is a huge pain point for our team. We ship an enormous number of materials in and out, sadly, without our discounted negotiated rates that we give all of our customers your order would have been about $75 more to ship than you actually paid. :-( We truly hope that shipping prices return to where they had previously been, because since 2019, we have doubled our spend for shipping. Please always feel free to call in and speak with one of our sales team members. They can see if there are better options for shipping! We again thank you and hope that your project went well! Wishing you a fabulous day. Be safe, be well, The Soundproof Cow Team

Good day Jarrod, We truly apologize that you are not happy with your first experience with our company. We do our very best to stay on top of all of or inventory, however, there are times when unforeseen events or very large quantity purchases wipe out our inventory unexpectedly. This is the case with your material. We had production scheduled at its regular time and the raw materials set to arrive prior to the manufacturing date. Unfortunately, foam, and adhesives, two extremally important raw material components in the material you ordered were suddenly pushed to a longer than normal lead time. Thank you 2020! Our team member, Jenna, had mentioned reaching out to you as soon as she was notified by our production team. At times like this I truly wish we had a crystal ball, but unfortunately, we do not. We do our very best to stay informed, thus keeping you our customer informed. We have asked Jenna to follow your order and ensure you are updated. We truly apologize for this delay, and hopefully if you choose to receive the order, you will fall in love with Quiet Wrap, just like we did! Wishing you a fabulous day, be safe, be well, oh and best of luck on your project! Please feel free to email [email protected] anytime requesting an update if you feel one is needed between our contact. We will also be sending this to your email on file. The Soundproof Cow Team.

Good afternoon, Laura, Thank you very much for the amazing rating and feedback. We truly appreciate it and are thrilled to hear you had such a great experience, and that you are so happy with the results after your purchased product was installed! :-) Wishing you a wonderful rest of your day, be safe, be well. The Soundproof Cow Team

Good day, Michael, We thank you for submitting this review, and providing your feedback. We needed a little time to research this because we were not exactly sure what you are referring to when you said you were not given enough shipping transparency. . Here is what we found, your order was placed at roughly 9 am on Friday 1/6/23, your order was confirmed by email on 1/6/23 at roughly 4 pm by Jenna, she stated your order had a 7 - 10 day lead time. The next business day, Monday, 1/9/23 an entire batch of raw material was received in, the same material used in the manufacturing of your order, and the material was defective. It was not strong enough or thick enough to hold the grommets and the material ripped apart, falling to the ground. In the same email on 1/9/23 Jenna had given you a new estimated ship date of 2/3/23. We received no response from you regarding this email notification on the material issue or the changed ship date. I am sorry that you feel we were not transparent in keeping you up to date, and we would be happy to discuss this with you or any other questions that you may have. Material issues, when they occur are frustrating for our team, as well as, our customers. However, we will never send faulty material to our customer(s). We also apologize for any issue this caused with your project schedule. We will be sending this to your listed email on file, hoping to discuss further. Wishing you a fabulous day, be safe, be well. The Soundproof Cow Team

Good day Barbara, Thank you very much for the amazing rating and feedback. We truly appreciate it and wish you the best on your project. Please keep us in mind for any future soundproofing needs. Be safe, be well. The Soundproof Cow Team

Good day Steve, We are thrilled that you are a returning customer, THANK YOU :-) and even more so to hear about your experience. Thank you also for sharing your experience and how you liked your purchase. Wishing you a wonderful rest of your day, be safe, be well. The Soundproof Cow Team

Good day Jason, Thank you very much for the amazing rating and feedback, we truly appreciate it. We are thrilled to hear about your experience and how happy you are with the results! Wishing you a wonderful rest of your day, be safe, be well. The Soundproof Cow Team

Good day Larry, Thank you so much for the amazing feedback and review, we truly appreciate it. We are thrilled to hear you are so happy with your experience. Wishing you a wonderful day, be safe, be well. The Soundproof Cow team

Good day Mark, Thank you so much for the amazing review and feedback. We truly appreciate it. Wishing you a wonderful rest of your day. The Soundproof Cow Team

Good day Tom, Thank you very much for the amazing rating and feedback, we truly appreciate it! Wishing you a wonderful rest of your day, be safe, be well. The Soundproof Cow Team

Good afternoon, James, Thank you very much for the 4 star rating and details regarding the rating. We are very glad to hear that you are happy with your purchase. Wishing you a wonderful day, be safe, be well. The Soundproof Cow Team