Soundproof Cow

Good afternoon, Joyce and Steve, We will again apologize for the issues you are experiencing with the material from your recent purchase; our team has discussed this extensively because we have never received feedback such as this. The material typically has small deviations in size and length within acceptable tolerances which is an industry standard. We have not had customers tell us of size / installation issues in the past, and we are again sorry to hear that you encountered this with your order. We will be addressing this with our quality control team and our internal operations to ensure this issue does not happen again. We strive to meet our customers' expectations and are typically flexible with our return policy. We will again ask at this stage of your project, are there any questions that we can answer or assistance that we can provide? Please do not hesitate to let us know. The Soundproof Cow Team

Good day, Michael, Thank you very much for the amazing rating and feedback. We truly appreciate it! We are glad your project went well, please keep us in mind for future needs. Thank you, The Soundproof Cow Team

Good day, Doug, Thank you for the amazing rating and feedback. We are thrilled to hear the Quiet Barrier™ Specialty Composite w/PSA worked so well for your needs. We hope this application continues to make your boating even more enjoyable. :-) Wishing you a fabulous day, be safe, be well. The Soundproof Cow Team

Good day, Chris, Thank You for reaching out; we would love to hear more about your project. You can reach our Sales Manager at [email protected] to discuss soundproofing solutions for your practice space. Wishing you a fabulous day, be safe, be well. The Soundproof Cow Team

Good day, Daniel, Thank you for the amazing review and feedback. We truly appreciate it and are thrilled to hear that you are so happy with your experience. Please keep us in mind for any future needs. Wishing you a fabulous day, be safe, be well. The Soundproof Cow Team

Good day, Linn, Thank you very much for the amazing rating and feedback, we truly appreciate it. We are always happy to help :-) Wishing you a wonderful day, be safe, be well. The Soundproof Cow Team

Good day, Stephen, Thank you for the great review and feedback. We truly understand your frustration with shipping costs, they continue to be high. As an attempt to give our customers the best options we now show the rates of UPS and Fed Ex in the checkout of the shopping cart so that we can hopefully save our customers money and let you, the customer pick the best option for you. We will continue to look for ways to improve this. Wishing you a fabulous day, be safe, be well. The Soundproof Cow Team

Good day, Jeffrey, Thank you for the review and feedback. We apologize that it was confusing, the one tracking number listed on your invoice was linked to the two shipped boxes, however the invoice did not say that. We strive to provide an excellent customer experience and we will work to improve this. Thank you again, wishing you a fabulous day, be safe, be well. The Soundproof Cow Team

Good day, Amy, Thank you very much for the amazing review and feedback! Ryan is great at what he does and truly enjoys assisting our customers. Wishing you a fabulous day, be safe, be well. The Soundproof Cow Team

Good day, Ruth, Thank you so very much for the amazing rating and feedback, we truly appreciate that! Wishing you a fabulous rest of your day, be safe, be well. The Soundproof Cow Team

Good day, Scott, Thank you very much for the amazing rating and feedback. We truly appreciate it. We hope your project went well. Please keep us in mind for any future needs. Wishing you a wonderful day, be safe, be well. The Soundproof Cow Team

Good day, Jesus, When we looked up your purchase it looks as if by ordering 2 rolls of our Quiet Wrap, instead of a case of 2, the shopping cart charged you incorrectly on shipping. We truly apologize for this error. We will be discussing this with our web development team. We will email you directly with details of the refund for the difference between the true shipping cost and what you paid. Thank you, and we are thrilled that you are otherwise happy with your purchase! Be safe, be well. The Soundproof Cow Team

Good day, Jeff, Thank you for the amazing rating and feedback. We truly appreciate you letting us know about the material issue so that we could make it right. We have also educated our shipping and receiving team to do product QA checks on orders. We hope that your project went well. Please keep us in mind for future soundproofing needs. Wishing you a wonderful day, be safe, be well. The Soundproof Cow Team

Good day, James, Thank you very much for the amazing rating and feedback. We truly appreciate it. Please keep us in mind for future projects. Wishing you a fabulous day, be safe, be well. The Soundproof Cow Team

Good day, John, Thank you very much for letting us know about this issue / delay. We truly apologize for this inconvenience and also for the lack of communication regarding the delay. We strive to keep accurate ship times on our website, in this case it appears to have been a raw material delay. We again truly apologize, and we will be refunding you 10% of your material purchase. You will be receiving the refund receipt via your email on file with us. We will be sure to have more accurate lead times reflected on our web site. Thank you, and we truly hope that you will give our company another try in the future. Wishing you a wonderful day, be safe, be well. The Soundproof Cow Team

Good afternoon, Matt, Thank you very much for the amazing review and feedback, we truly appreciate it. We are sorry to hear that you had difficulty cutting our Echo Absorber Acoustic panels. We will discuss if anything can be sent with orders regarding installation tips and techniques. However, our path has always been to try and reduce our carbon imprint and be as green as possible, trying to do as much as we can digitally. We do have digital install guides on our website, as well as, on the Echo Absorber product page, under the installation tab. We are also always happy to discuss these topics with our customers and help walk you through any questions that you might have by calling any of our 800 numbers. If you still have any questions or concerns that we can assist with, please call 1.866.949.9269. you are also welcome to email [email protected] Thank you again, we wish you a wonderful rest of your day, be safe, be well. The Soundproof Cow Team

Good day, Jason, Our sincerest apologies on the delayed response. We would like to hear what issues there were with the specification of our Echo absorber hanging baffles you purchased so we can address your concerns. Please contact Kellen Beaver, our corporate sales manager, [email protected] to discuss and further assistance. We look forward to hearing from you. Wishing you a fabulous day, be safe, be well. The Soundproof Cow Team

Good day, Joseph, Thank you very much for the amazing rating and feedback, we truly appreciate it! We are thrilled to hear that everything worked so well for your project! Thank you so much for sharing :-) Wishing you a wonderful day, be safe, be well! The Soundproof Cow Team

Good day Brennan, Thank you so very much for the amazing rating and feedback, we truly appreciate it! Shipping is expensive, we always try to help reduce that when we can :-) We are thrilled to hear that, thank you for supporting a small, woman owned business! Wishing you a wonderful day, be safe, be well. The Soundproof Cow Team