Spines

Hi Peter, Thank you for taking the time to share your feedback. We are glad to hear that you were happy with the cover design and formatting, though we are sorry to hear that your overall experience did not meet your expectations. After reviewing your project history, your formatting process began in April 2025 and was approved on April 29, 2025. During the ebook review stage, our team explained that ebook formatting works differently from print formatting, since ebooks are designed to adjust across different devices, screen sizes, and reader settings. While the content should remain consistent, the layout of an ebook will not always mirror the print edition exactly. Your publication request was submitted on June 18, 2025. The ebook went live on Amazon on June 30, 2025, and the print editions went live on July 14, 2025. Your author copies were received on August 11, 2025. The publication process did take longer than planned, particularly between approval, publication, and receipt of author copies. We also recognize that communication after publication could have been clearer and more consistent. Support cases should include a clear update or next step, and we understand that this part of the experience caused frustration. Regarding the proofreading and grammar concerns, our records show that proofreading was not included in your selected publishing plan. When those concerns were raised later in the process, our team provided a quote for proofreading support. We understand that discovering errors after publication can be frustrating, but proofreading and grammar corrections are separate from formatting and publication unless they are included in the plan or purchased as an additional service. Regarding the membership renewal charge, our records do not show that a free renewal was included in your selected plan. However, we understand your concern and would be happy to discuss the renewal with you directly. We appreciate the opportunity to resolve your concerns and look forward to working with you directly to address the issues you experienced. Best regards, The Spines Team

Congratulations on becoming a published author, Charles! We’re thrilled your first publishing experience with Spines was smooth, stress-free, and easy. 🚀

Thank you for the 5-star review, Leslie! 🌟

Thank you so much for your kind words, John! We’re thrilled to hear that you’ve felt supported and well-informed throughout your journey with Spines. It means a lot that you trusted us with your book, and we’re so happy to be part of your publishing experience. 🚀

Thank you so much, Jax! We’re truly honored to have been part of your first experience as an author. It means a lot to know that you felt supported throughout the process! 👑

Dear Alexander, Thank you for sharing your feedback. We understand that publishing a first book can feel unfamiliar, and our priority is for every author to feel supported throughout that journey. We’re sorry to hear that your experience did not meet your expectations. After reviewing your project, we would like to provide some context regarding the work completed. Your manuscript was received in August 2025 and, since it required translation from Italian to English, the translated version was completed later that month. From there, your book moved through proofreading, several rounds of adjustments, formatting, cover design, revision rounds, proof copy handling, and final publication. The final proofreading was approved on October 3, formatting was completed and approved on October 23, and the cover design went through multiple rounds of feedback before final approval on November 13. After the proof copy stage, you requested an additional cover revision. Although this came late in the process, our team provided that revision free of charge as a gesture of goodwill due to the delay while the book was under Amazon review. The revised cover was approved on February 9, the book was sent for publication on February 18, and it was published on March 11. We understand that you expected a different level of hands-on guidance, particularly as a first-time author. At the same time, the agreed production steps were completed, including translation, proofreading, formatting, cover design, revisions, proof copy handling, and publication. We appreciate the opportunity to have worked on your book and truly wish you continued success as you move forward with your publishing journey. Warm regards, The Spines Team

Thank you for the glowing recommendation, Dino! 🤩

Thank you so much for your kind review, Raney! We’re so happy that the team made your experience amazing and helped turn concerns into clear, easy-to-understand solutions. We’d be thrilled to work with you again in the future! 📚

Thank you so much, Koby, for your wonderful review! 🚀

Thank you so much for your kind review, Kawhun! It means a lot to know you felt updated and cared for throughout the process, and we’d be honored to work with you again on your next book! 📖

Thank you fro your 5-stars, Iveth! 🌟

Thank you Ahmad! 🤩

Tom, thank you so much for this wonderful review! We’re so happy to hear that Natalia made you feel heard, supported, and confident throughout the process. We’re grateful for your recommendation and honored to have been part of your publishing journey! 📚

Thank you very much! It was truly a pleasure to be part of your publishing experience, and we’re grateful for your trust. 🌟

Dear Yonit, Thank you for sharing your feedback. After reviewing your project, we would like to clarify that Spines did not provide a Hebrew-to-English translation for your book. The translation service completed as part of your project was from English to Spanish, and the Spanish audiobook manuscript was sent on May 6. The concerns raised in your review appear to refer to a Hebrew-to-English translation, which was not a service completed by Spines. If there are any issues with the services or deliverables provided through your Spines project, we encourage you to contact our support team directly so we can review your concerns properly and assist where needed. Our team is committed to addressing author concerns clearly and fairly, and we remain available to help with any matter related to the work completed by Spines. Warm regards, The Spines Team

Thank you so much for your thoughtful review, Willy! It means a lot to know you felt supported and guided while staying true to your vision. 🤩