*spotfund

Hi Nancy, Thank you for taking the time to share your feedback. We understand that trust is incredibly important when it comes to online fundraising. As the #1 trusted and highest-rated fundraising platform on Trustpilot, *spotfund is committed to providing a secure and transparent experience for both organizers and donors. We'd appreciate the opportunity to learn more about your experience and address any concerns you may have. As for the fees, we'd also like to provide some clarification. Please know that *spotfund is a 0% fee platform. We do not charge any fees and are funded entirely by the voluntary generosity of donors and organizers through optional tips, which allows the platform to remain free for folks like yourself. The fees you mentioned are actually processing fees charged by payment processors. Credit card processors will always deduce the standard 2.9% plus $0.30 per transaction. These fees are deducted before the funds reach us - we then distribute the entirety of the funds raised to the campaign organizer/beneficiary. These fees are laid out on the top of our homepage and also during the bank linking process. Kindly note that credit/debit card processing fees are an unavoidable reality when processing payments online and are present across all fundraising platforms worldwide. It is important to note you are not losing out on funds you would have been able to receive elsewhere. If this clarification was helpful, we'd truly appreciate it if you would consider updating your review. Reviews can have a meaningful impact on the individuals, families, and nonprofits who depend on our platform for critical fundraising efforts. You can reach me directly at [email protected] if you need anything further. Wishing you all the best, ______________________ Maria T. *spotfund | North America Customer Success Team

Hi, I’m reaching out regarding your recent *spotfund review on Trustpilot. Thank you for taking the time to share your feedback. I just want to provide some clarifications around the fees. Please know that *spotfund is a 0% fee platform. We do not charge any fees and are funded entirely by the voluntary generosity of donors and organizers through optional tips, which allows the platform to remain free for folks like yourself. The 2.9% + $0.30 per transaction fee you mentioned is the standard credit/debit card processing fee charged directly by the payment processors for handling online transactions. These fees are deducted before the funds reach us - we then distribute the entirety of the funds raised to the campaign organizer/beneficiary. These fees are common across virtually all fundraising platforms and payment systems. These fees are laid out on the top of our homepage and also during the bank linking process. If the clarification around the fees was helpful, we’d truly appreciate you considering updating your review. You can reach me directly at [email protected] if you need anything further. Wishing you all the best, ______________________ Maria T. *spotfund | North America Customer Success Team

Hi M. - Thanks for sharing your positive experience with us! Wishing you all the best. ❤️❤️ ______________________ Kaitlyn M. *spotfund | North America 🌎 Customer Success Team

Hi Aaron - Thank you for taking the time to share your satisfaction! Wishing you all the best! ❤️❤️ _____________________ Kaitlyn M. *spotfund | North America 🌎 Customer Success Team

Hi Ann - Thank you for the thoughtful review! Wishing you and your family many blessings - we're here should you need anything else! ❤️❤️ ______________________ Kaitlyn M. *spotfund | North America 🌎 Customer Success Team