Reviewers had a great experience with this company. Customers constantly praise the responsive staff and knowledgeable doctors who provide clear guidance and make the entire program easy to follow. People love that customer service is exceptionally fast, ensuring all questions and concerns are addressed immediately with great care.
However, some customers also noted that the oral pills produced zero results and felt completely ineffective compared to the injectable treatments. Reviewers expressed deep disappointment with the oral medication, mentioning it failed to provide any weight loss benefits even after months of use. Consumers experienced a lack of effects from the pills, leaving them wishing they had chosen a different option from the beginning.
Everything about my willow experience thus far has been very positive. I think a company like willow is really needed in the GLP-1 space and I am so glad I found them.
Willow 回复2026-06-15
Hi Amy, you just made our day—thank you! We’re so glad to hear everything went well and that you felt taken care of. We’re here anytime you need us, and we can’t wait to support you through the rest of your journey.
I’ve lost nearly 30 lbs! I feel a lot healthier and more confident. I have never had any issues receiving my doses or communicating with the provider about any changes or side effects. I feel that it’s well worth the price.
Willow 回复2026-06-16
Hi Alexis, thank you so much for the kind words and 5-star rating! We’re so happy to hear you had a positive experience. Our team works hard to make sure our patients feel supported every step of the way—it means the world to hear that it’s making a difference!
I'm very satisfied with this program. The doctors, pharmacy, and support staff are always very responsive. Even though all contact is virtual, it is clear that they have an open file specifically for me, just like any walk-in clinic or pharmacy. I had an excellent result with the prescription semaglutide injections. I'm so glad Willow made this treatment program available. I lost 22 pounds, which took me from the top of my height/weight chart to the bottom, which is where I am most comfortable.
Willow 回复2026-06-16
Hi Karel, thanks for the glowing review! It’s wonderful to know that our care and service met your expectations. Your feedback encourages us to keep doing what we love—helping patients feel empowered in their wellness journey!
I cancelled the oral GLP med but it was sent anyway and charged to me non refundable per Willow’s policy. Very upset.
Willow 回复2026-06-12
Hi Melissa, thank you for sharing your feedback. We’re truly sorry to hear about your experience and fully understand how frustrating this must have been for you. We’d like to learn more about your experience so we can assist you further. You can reach out to our support team directly at [email protected]. We appreciate your cooperation and look forward to resolving this for you.
Worked well, knowledgeable staff, lost about 20 lbs!
Willow 回复2026-06-13
Thank you for your thoughtful review and the 5 stars! We’re thrilled that your experience was a great one. Positive feedback like this inspires our team to keep providing the highest quality care and support.
I started on the injections, then decided to try the tablets for ease of traveling not having to refrigerate meds. There has been zero results despite going up in dosage. Going to go back to injections to see if higher dosage works or not. Pretty disappointed at this time, although the support & response time is great
Willow 回复2026-06-11
Hi Linda, thank you for your review and for sharing your feedback. We’d like to better understand your experience so we can assist you. Trustpilot will send you a request for additional details. Please respond when you can. You can also reach out to our support team at [email protected]. We appreciate your cooperation and look forward to helping you.
Willow’s customer service is excellent! Received very prompt and detailed feedback to all of my questions. Thank you.
Willow 回复2026-06-12
Hi Steph, we truly appreciate the love! Thank you for taking the time to leave us a review. Knowing that you had a great experience means everything to us. If there’s ever anything more we can do for you, just let us know!
Outstanding customer service. Timely responses to inquiries. Solid communication throughout the process.
Willow 回复2026-06-11
Hi Jim, thank you so much for the kind words and 5-star rating! We’re so happy to hear you had a positive experience. Our team works hard to make sure our patients feel supported every step of the way—it means the world to hear that it’s making a difference!
Customer and delivery service is great. I am not happy with the effectivenss of the pills.
Willow 回复2026-06-16
Hi Chris, thank you for sharing your feedback. We’re glad to hear you had a positive experience with our customer support and delivery service. We’re sorry to hear that you’re not satisfied with the effectiveness of the medication. If you have concerns about your prescription or need further assistance, please reach out to us at [email protected], and we’d be happy to help.
The product works amazing and I've had great success! The doctors are responsive and customer service is awesome! I do wish the website was a bit more user friendly in terms of tracking prior orders but otherwise everything has been great!
Willow 回复2026-06-11
Hi Kelsey, thanks for the glowing review! It’s wonderful to know that our care and service met your expectations. Your feedback encourages us to keep doing what we love—helping patients feel empowered in their wellness journey!
I have been on Willow for a year. I’ve lost all the weight I wanted to lose plus a little extra, 65lbs. I feel amazing. I’m back to working out 5 days a week, my labs and health are better now. More energy and better sleep. I attribute all this to Willow. The doctors & staff are attentive and so helpful.
Willow 回复2026-06-05
Hi Melissa, you just made our day—thank you! We’re so glad to hear everything went well and that you felt taken care of. We’re here anytime you need us, and we can’t wait to support you through the rest of your journey.
Lost 15lb was so easy! Customer service is incredible and my doctor is very attentive.
Willow 回复2026-05-29
Hi Grayson, we truly appreciate the love! Thank you for taking the time to leave us a review. Knowing that you had a great experience means everything to us. If there’s ever anything more we can do for you, just let us know!
Great doctors and amazing 24/7 support! Orders are always handles with utmost care, and you feel supported throughout the journey
Willow 回复2026-05-29
Hi Daria, thank you for your thoughtful review and the 5 stars! We’re thrilled that your experience was a great one. Positive feedback like this inspires our team to keep providing the highest quality care and support.
I had an issue with my order. It was taking care of immediately to my satisfaction. I had three follow up emails from customer service to make sure that there was nothing else I needed. Def recommend this company!
Willow 回复2026-05-13
Hi Theresa, thanks for the glowing review! It’s wonderful to know that our care and service met your expectations. Your feedback encourages us to keep doing what we love—helping patients feel empowered in their wellness journey!
Very quick to respond and resolve my issue. Exceptional customer service.
Willow 回复2026-05-11
Hi Margie, thank you so much for the kind words and 5-star rating! We’re so happy to hear you had a positive experience. Our team works hard to make sure our patients feel supported every step of the way—it means the world to hear that it’s making a difference!
Super easy and fast response to customer service question.
Willow 回复2026-05-11
You just made our day—thank you! We’re so glad to hear everything went well and that you felt taken care of. We’re here anytime you need us, and we can’t wait to support you through the rest of your journey.
Easy to connect with a human. Customer service was quick and helpful.
Willow 回复2026-05-08
Hi Mishele, thank you for your thoughtful review and the 5 stars! We’re thrilled that your experience was a great one. Positive feedback like this inspires our team to keep providing the highest quality care and support.
Amazing experience!! Not only have I lost weight, but my mental health is also improving. I look at food and eating habits in a much differtent manner. Also, believe it or not, but I no longer have any desire to drink alcohol like I used to.
Willow 回复2026-05-04
Hi Marvin, we truly appreciate the love! Thank you for taking the time to leave us a review. Knowing that you had a great experience means everything to us. If there’s ever anything more we can do for you, just let us know!
I was spectical at first. But Willow is amazing! Love the staff and love that I am half-way through my weightloss goal!
Willow 回复2026-05-01
Hi Mirco, thanks for the glowing review! It’s wonderful to know that our care and service met your expectations. Your feedback encourages us to keep doing what we love—helping patients feel empowered in their wellness journey!
I LOVE Willow! I love their social media pages. They give me so much inspiration in my weight loss journey. Their team also rocks! I love talking to Carmen!
Willow 回复2026-04-29
Hi Jakob, thank you so much for the kind words and 5-star rating! We’re so happy to hear you had a positive experience. Our team works hard to make sure our patients feel supported every step of the way—it means the world to hear that it’s making a difference!