Reviewers had a great experience with this company. Customers constantly praise the responsive staff and knowledgeable doctors who provide clear guidance and make the entire program easy to follow. People love that customer service is exceptionally fast, ensuring all questions and concerns are addressed immediately with great care.
However, some customers also noted that the oral pills produced zero results and felt completely ineffective compared to the injectable treatments. Reviewers expressed deep disappointment with the oral medication, mentioning it failed to provide any weight loss benefits even after months of use. Consumers experienced a lack of effects from the pills, leaving them wishing they had chosen a different option from the beginning.
I ordered a item from Willpows, still not received it, ordered it March, kept saying waiting to go through inspection, then telling me to contact post office, I believe its a scam, does not take this long to receive a package
Willow 回复2026-04-27
Hi William, thank you for sharing your feedback. We’re truly sorry to hear about your experience and fully understand how frustrating this must have been for you. We’d like to learn more about your experience so we can assist you further. Trustpilot will be sending you a request for additional details—please respond at your convenience. Alternatively, you can reach out to our support team directly at [email protected]. We appreciate your cooperation and look forward to resolving this for you.
Hi Heather, you just made our day—thank you! We’re so glad to hear everything went well and that you felt taken care of. We’re here anytime you need us, and we can’t wait to support you through the rest of your journey.
The Dr's and representatives were always there to answer questions or offer help so quickly. Was a truely amazing experience!
Willow 回复2026-04-20
Hi Launa, thanks for the glowing review! It’s wonderful to know that our care and service met your expectations. Your feedback encourages us to keep doing what we love—helping patients feel empowered in their wellness journey!
Medication was on time every month, in great packaging.
I lost 50 lbs & I am keeping it off!
Willow 回复2026-04-10
Hi KC, you just made our day—thank you! We’re so glad to hear everything went well and that you felt taken care of. We’re here anytime you need us, and we can’t wait to support you through the rest of your journey.
Same as other reviews- three months in and no weight loss, no decrease in appetite. Just a bunch of money down the drain. So bummed .
Willow 回复2026-04-10
Hi Jen, thank you for sharing your feedback. We’re truly sorry to hear about your experience and fully understand how frustrating this must have been for you. We’d like to learn more about your experience so we can assist you further. Trustpilot will be sending you a request for additional details—please respond at your convenience. Alternatively, you can reach out to our support team directly at [email protected]. We appreciate your cooperation and look forward to resolving this for you.
Listened,
Explored options and actively sought a solution and implemented the solution
Willow 回复2026-04-10
Hi Janice, thank you so much for the kind words and 5-star rating! We’re so happy to hear you had a positive experience. Our team works hard to make sure our patients feel supported every step of the way—it means the world to hear that it’s making a difference!
The service was quick and their representative, Holly, asked all the right questions! Will definitely stay with Willow through and through!
Willow 回复2026-04-08
Hi Sofia, we truly appreciate the love! Thank you for taking the time to leave us a review. Knowing that you had a great experience means everything to us. If there’s ever anything more we can do for you, just let us know!
Great experience they are very helpful and my meds arrived quickly with no issues
Willow 回复2026-04-08
Hi Jess, thank you for your thoughtful review and the 5 stars! We’re thrilled that your experience was a great one. Positive feedback like this inspires our team to keep providing the highest quality care and support.
I’ve received exceptional results from working with Willow on my journey to becoming a healthier version of myself. I highly recommend anyone considering using GLP-1 meds to check out Willow for an amazing experience. 😊
Willow 回复2026-04-08
Hi Emily, thank you for your thoughtful review and the 5 stars! We’re thrilled that your experience was a great one. Positive feedback like this inspires our team to keep providing the highest quality care and support.
Always helpful and very empowering. Great price, and steady delivery granting that they also have licensed physicians like Dr. Kory Taylor who has never failed to impress.
Willow 回复2026-04-07
Hi Daniel, we truly appreciate the love! Thank you for taking the time to leave us a review. Knowing that you had a great experience means everything to us. If there’s ever anything more we can do for you, just let us know!
Hi Helge, you just made our day—thank you! We’re so glad to hear everything went well and that you felt taken care of. We’re here anytime you need us, and we can’t wait to support you through the rest of your journey.
I saw absolutely no benefit from taking the pills for over two months, including at the highest dosage they offered. The only option they offered was injections, which they said are more effective. Waste of money for me.
Willow 回复2026-03-24
Thank you for sharing your feedback. We’re truly sorry to hear about your experience and fully understand how frustrating this must have been for you. We’d like to learn more about your experience so we can assist you further. Trustpilot will be sending you a request for additional details—please respond at your convenience. Alternatively, you can reach out to our support team directly at [email protected]. We appreciate your cooperation and look forward to resolving this for you.
I have been using Willow for over a year now and the customer service has always been positive, prompt and helpful.
Willow 回复2026-03-18
You just made our day—thank you! We’re so glad to hear everything went well and that you felt taken care of. We’re here anytime you need us, and we can’t wait to support you through the rest of your journey.
I found Willow through an Instagram ad and gave it a shot. I only had 10 lbs to lose, and since they pitched the medicine as helpful for those who need to lose a little weight like me I thought it would be a good fit. I decided to go with the pill form rather than the injections (needles freak me out) and got started at the beginning dose for a month. I felt no reduction in hunger and lost zero pounds, despite being very careful about what I ate and working out and walking 5 miles daily. Willow upped my dosage for month 2 and still, no change in hunger and no weight loss. It seemed like I was starting to shed hair, which I caught early on and read up that it is a side effect for some people. That's when I decided to close my Willow account and double down on doing it the tried & true method - burning calories and eating less. I give Willow's customer service 5 stars because they were super responsive to any communication I sent through their portal; the doctor would respond almost immediately. Willow hosted live 'ask me anything' zoom meetings with the doctor, which were very engaging and helpful. (I attended 2 meetings) When I closed my account it was quick and easy, and I immediately received an email that it was closed and my payment information had been deleted. I would definitely recommend Willow because if your body does good with the medicine, you'll be very happy!
Willow 回复2026-03-17
Hi Melanie, we truly appreciate the love! Thank you for taking the time to leave us a review. Knowing that you had a great experience means everything to us. If there’s ever anything more we can do for you, just let us know!
So far, I have lost 34 pounds in almost 7 months and I recommend this company to everyone who asks how I’ve done it, I use the injections.they have a staff that stays in contact with you and is constantly checking up on your progress, their customer service is phenomenal, and I’ve gotten to watch family members have success with the product as well. For the first time in years, I like the reflection, I see in the mirror, I can run up the stairs, and I’m not exhausted from doing simple tasks. So thankful to this company, for giving me my life back.
Willow 回复2026-03-13
Hi Tanya, thank you for your thoughtful review and the 5 stars! We’re thrilled that your experience was a great one. Positive feedback like this inspires our team to keep providing the highest quality care and support.
You cannot return unopened, not ordered prescriptions. Read the fine print carefully.
Willow 回复2026-03-04
Hi Momo, thank you for sharing your feedback. We’re truly sorry to hear about your experience and fully understand how frustrating this must have been for you. We’d like to learn more about your experience so we can assist you further. Trustpilot will be sending you a request for additional details—please respond at your convenience. Alternatively, you can reach out to our support team directly at [email protected]. We appreciate your cooperation and look forward to resolving this for you.
Professional, attentive, and prompt. I am healthier than I have been in 30 years.
Willow 回复2026-02-23
Hi Kelly, you just made our day—thank you! We’re so glad to hear everything went well and that you felt taken care of. We’re here anytime you need us, and we can’t wait to support you through the rest of your journey.
I’ve been taking it for food noise and to loose 10lbs. After 3 weeks on it (18 mg su sublingual) I can definitely state it doesn’t work at all. 300$ wasted to eat a mint candy with no efficacy. I still have binge eating and cannot stop at all cause I’m never full. It’s terrible. Better go try another company and look before very clear for reviews!!
Willow 回复2026-02-22
Hi Susi, unfortunately, we weren’t able to locate your records with the information you provided. We’ll be reaching out via email to request a few more details so we can identify your account and assist you as best as possible.
I’ve been using semaglutide from start willow at increasing doses (with accompanying increasing prices) for 5 months and overall have gained 5 pounds. The doctor was very responsive but the only advice was be patient and keep ordering more. I’m not convinced I’m taking actual drug.
Willow 回复2026-02-03
Hi Kristi, thank you for sharing your feedback. We’re truly sorry to hear about your experience and fully understand how frustrating this must have been for you. We’d like to learn more about your experience so we can assist you further. Trustpilot will be sending you a request for additional details—please respond at your convenience. Alternatively, you can reach out to our support team directly at [email protected]. We appreciate your cooperation and look forward to resolving this for you.
My jaw has dropped by how terrible of an experience I’ve had with Willow. I can not believe what I’m experiencing. They just stopped my medication, refunded me (never saw a charge or refund) and told me they can no longer send me medication. I have been using them for SIX months. Then they said I have no card on file. Yet they’ve been charging it and shipping a months subscription at a time. I have a screenshot of my card ON FILE. They won’t email me back or take care of the situation. So now I have to stop the medication abruptly, even though I’m on the highest dose. They were some generic emails about a bank disputes. My card has PLENTY of money on it and my bank said they’ve not disputed anything whatsoever. Something very fishy is going on here!!
I have given them a credit card with 100k limit on it. There is no reason for them to cancel my prescription that is due.
Just wow!
Willow 回复2026-01-22
Hi Danielle, thank you for sharing your feedback. We’re truly sorry to hear about your experience and fully understand how frustrating this must have been for you. We’d like to learn more about your experience so we can assist you further. Trustpilot will be sending you a request for additional details—please respond at your convenience. Alternatively, you can reach out to our support team directly at [email protected]. We appreciate your cooperation and look forward to resolving this for you.
