My jaw has dropped by how terrible of…
My jaw has dropped by how terrible of an experience I’ve had with Willow. I can not believe what I’m experiencing. They just stopped my medication, refunded me (never saw a charge or refund) and told me they can no longer send me medication. I have been using them for SIX months. Then they said I have no card on file. Yet they’ve been charging it and shipping a months subscription at a time. I have a screenshot of my card ON FILE. They won’t email me back or take care of the situation. So now I have to stop the medication abruptly, even though I’m on the highest dose. They were some generic emails about a bank disputes. My card has PLENTY of money on it and my bank said they’ve not disputed anything whatsoever. Something very fishy is going on here!! I have given them a credit card with 100k limit on it. There is no reason for them to cancel my prescription that is due. Just wow!