Superb customer service
I found Willow through an Instagram ad and gave it a shot. I only had 10 lbs to lose, and since they pitched the medicine as helpful for those who need to lose a little weight like me I thought it would be a good fit. I decided to go with the pill form rather than the injections (needles freak me out) and got started at the beginning dose for a month. I felt no reduction in hunger and lost zero pounds, despite being very careful about what I ate and working out and walking 5 miles daily. Willow upped my dosage for month 2 and still, no change in hunger and no weight loss. It seemed like I was starting to shed hair, which I caught early on and read up that it is a side effect for some people. That's when I decided to close my Willow account and double down on doing it the tried & true method - burning calories and eating less. I give Willow's customer service 5 stars because they were super responsive to any communication I sent through their portal; the doctor would respond almost immediately. Willow hosted live 'ask me anything' zoom meetings with the doctor, which were very engaging and helpful. (I attended 2 meetings) When I closed my account it was quick and easy, and I immediately received an email that it was closed and my payment information had been deleted. I would definitely recommend Willow because if your body does good with the medicine, you'll be very happy!