StepUP Stair Parts

Thank you for the review of your overall experience with StepUP Stair! We highly value our superior stair parts; including a little extra to ensure you have enough...sorry, if additional length was an issue; usually never and always appreciated.

Thank you for your kind remark about our quality workmanship! Particularly, we recognize the value of our Made in the USA stair parts by our skilled woodworking artisans. We are grateful that you found Dave to be exceptionally helpful...we are glad he could meet your design "problems".

We appreciate your review. It is a reminder that we cannot satisfy all our customers even when we performed and provided exactly what was ordered. As mentioned, we apologies for your misunderstanding and that we couldn't know by just an order what stair parts you need. Despite our effort to talk with you regarding the unfortunate situation and then we provided a follow up email with a remedy that could prove beneficial shortly after our conversation, we received no acknowledgement yet did receive such a poor review... We ALWAYS try to understand and provide stair parts exactly how our customer may expect, even when it may be ordered incorrectly. Our goal is to serve every customer with our high level of stair expertise coupled with our premier grade of stair parts. We will strive to StepUP for you!

Thank you for the review about your overall experience with StepUP Stair! We highly value our customer service and quality workmanship for our clientele. We always love to hear positive remarks from another pleased StepUP customer.

We thank you for your review and the confidence placed in StepUP Stair. Our apologies for this issue with shipping! We certainly do not like hearing our products arriving with any concern. We strive to rectify any issue, when noted with a Freight company during delivery, so you receive the quality products that we ship out day in and day out. Thank you for your patience to get new stair parts manufactured and shipped to you again.

Sandra, we thank you for the review about your overall experience with StepUP Stair! We highly value our customer service with our clientele and are excited to provide exactly what you needed to match your other stair balusters.

We thank you for your review of your experience with StepUP Stair! We would love to know how we could have achieved a 5-Star Review? Based on your written review, we would have thought our superior value of stair parts along with our customer service, and quick turnaround would have achieved 5 stars. We continue to StepUP and service each customer with superior stair parts coupled with customer service unparalleled.

Thank you for the review of your overall experience with StepUP Stair! We highly value our superior value of stair parts. We are always pleased to hear of another happy customer.

Thank you for the review of your overall experience with StepUP Stair! We highly value our superior value of stair parts along with our timely arrival. We always strive to provide a high level of customer service looking to serve them again.

Thank you for the review of your overall experience with StepUP Stair! We highly value our superior quality of stair parts and a high level of customer service provided.

Thank you for the review of your overall experience with StepUP Stair! We highly value our superior quality of stair parts and options provided. We strive to provide a high level of customer service to provide cost-effective shipping options for our customers.

Thank you for your review of your overall experience with StepUP Stair! We strive to assist our customer with as much "hand-holding" needed to provide just what is needed and wanted. Your review speaks towards that interaction with our company to help guide your stair parts purchase. We highly value the high quality and superior value of our stair parts along with our customer service we strive to provide with each of our customer; which was shown based on your review.

Thank you for your review of your experience with StepUP Stair; particularly its customer service! We highly value the high quality and superior value of our stair parts along with our outstanding customer service we strive to provide with each of our customer; which was shown based on your review.

Thank you for your review of your experience with StepUP Stair! We highly value our efficient shipping to provide the high quality and superior value of our stair parts for you; our customer.

Thank you for your review of your overall experience with StepUP Stair! We strive to make wise decision with shipping options that may not be necessary to ship via Freight. We highly value the high quality and superior value of our stair parts along with our customer service we strive to provide with each of our customer; which was shown based on your review.

Thank you for your review of your overall experience with StepUP Stair! We strive to make wise decision with options for products that may not be needed to ship via Freight. Your review speaks towards that interaction with our company to save you money despite the need to have the handrail be cut in half. We highly value the high quality and superior value of our stair parts along with our customer service we strive to provide with each of our customer; which was shown based on your review.

Thank you for your review of your overall experience with StepUP Stair! We highly value the high quality and superior value of our stair parts along with our customer service we strive to provide with each of our customer.

Thank you James for your thorough review of your overall experience with StepUP Stair! We highly value the high quality and superior value of our stair parts along with our customer service we strive to provide with each of our customer; which was obviously shown based on your review.

Thank you for the review of your overall experience with StepUP Stair! We highly value the high quality and superior value of our stair parts along with our customer service we strive to provide with each of our customer.

We thank you for your product review, Rick. Unfortunately, we weren't notified of the issue with the handrail. If we were notified of the handrail, we would have replaced it. We provided a $50 credit, without being asked, because of the delay due to unforeseen manufacturing equipment servicing for your custom made stair parts. We anticipated the newels would be completed from our previous provided and lead time shown. We had just found out about the additional delay when you had reached out. We tried to make good for your order that seemed to be good and shouldn't be considered as only 1-star for our service. Without the opportunity to provide 100% satisfaction, we can’t strive towards our typical outstanding 5-star product and service reviews.