Quick turnaround and excellent…
Quick turnaround and excellent craftsmanship!
About StepUP Stair Parts
Data updated- Website
- stepupstair.com
- Category
- Construction & Manufacturing
- Location
- United States · Orland Park
- Status
- Unclaimed
- Last 12 months
- 38 reviews
- Replies to negative
- 100% (3/3)
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Is StepUP Stair Parts legit?
StepUP Stair Parts (stepupstair.com) has a 4.7 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 38 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Great selection of Wood Types
The product was exactly what I was hoping. Stained perfectly to match my new wood floors. Speedy delivery, too!
Great experience
Great experience! Very easy to work with.
Easy purchasing process
Easy purchasing process. Purchase matched my current balusters as close as it can. Would buy from this seller again.
Not what I expected
The cope fitting i ordered wasn't milled square. The right side was almost 3/16" longer than the left side. If i would have had another 3 weeks to wait on a replacement, I would have sent it back. I had to make it work. I was already in a time crunch on this job.
Very Happy
This company was a pleasure to work with, and the product was top notch. Will definitely order from them again.
Seamless installation
Amazing customer service!
Wonderful company who bent over backward to help out with an unexpected situation! Great customer service, and great products! Thank you!
Reply from StepUP Stair Parts2026-04-18
Sandra, we thank you for the review about your overall experience with StepUP Stair! We highly value our outstanding customer service with our clientele and are excited to provide exactly that for you.
The order was delivered with no issues…
The order was delivered with no issues on time
Reply from StepUP Stair Parts2026-04-18
We appreciate your review, Timothy! We want to clarify or rectify any issue since we received only a 3-star review with no details to expect such a review; please contact us directly! We strive for a 5-star review with each customer; as typically.
Overall good
Overall good, freight shipping is pricey.
Reply from StepUP Stair Parts2026-04-18
Thank you for the review of your overall experience with StepUP Stair! We highly value our superior quality of the stair parts we deliver through reputable carriers. LTL Freight shipping cost are certainly more expensive, yet are certainly in line with current factors to ship distances across the USA; also necessary for the lengths needed.
Everything was delivered as ordered
Everything was delivered as ordered. We'll packed with no shipping damages.
Reply from StepUP Stair Parts2026-04-18
Thank you Stu for the review(s) of your overall experience with StepUP Stair! We highly value our superior quality of stair parts with timely and packaged securely. We look forward to serving you and your company again!
good product & good turnover time
Reply from StepUP Stair Parts2026-04-18
Thank you for the review of your overall experience with StepUP Stair! We highly value our superior quality of stair parts with timely shipping for all of our products from stock to custom. We look forward to serving you and your company again!
The parts were of good quality, look nice, but…
The parts were of good quality and worked well. Some parts did not fit with my project. I didn't read the fine details on the 30% re-stocking fee. This means I have a lot of parts left over and with the 30% fee and shipping, it doesn't make sense to use. I would add 50% to the cost next time when evaluating against other companies pricing.
Reply from StepUP Stair Parts2026-04-18
We thank you for your review of your experience with StepUP Stair! We highly value the superior value of stair parts along with our customer service, including quick turnarounds of many of our stocked stair parts. We appreciate your comments about our return policy which are clearly outlined online and discussed together. Product returns do cost to return such as shipping, processing and restocking charges through distribution. Our return policy is typical with similar business. We always strive towards all 5-star reviews, unfortunately we know that we may not satisfy each customer, in their eyes, 100%. We will continue to service each customer with superior stair parts coupled with customer service unparalleled.
A must for special order stair parts
Dave is very knowledgeable with stair parts & application. The special order parts I had made turned out beautiful.
Reply from StepUP Stair Parts2026-04-18
Thank you for the review of your overall experience with StepUP Stair! We highly value our superior quality of stair parts with special attention to details for special orders. We look forward to serving you and your company again!
They were everything that I expected
They were everything that I expected. They did a nice job of packing it so that they don't get scratched also.
Reply from StepUP Stair Parts2026-04-18
Thank you for the review of your overall experience with StepUP Stair! We highly value our superior quality of stair parts with secured shipping. We look forward to serving you and your company again!
Baluster Replacement
Well I got it right on the second order and I received the balusters quickly so I could repair my stairs. I ordered the wrong size the first time. Kinda disappointed that you really don't have a very good return policy or any really so I had to eat the first order. When I got the second order they were a bit taller than the ones on my stairs but I made it work and it turned out awesome. I was surprised to find the same baluster layout as mine since my house is now 23 yers old but you guys had the exact same style, yay!!! Got them all installed and painted and it looks fantastic, thank you.
Reply from StepUP Stair Parts2026-04-18
Donald, we thank you for the review about your overall experience with StepUP Stair! We highly value our customer service and quality workmanship for our clientele. Despite the unforeseen We always love to hear positive remarks from another pleased StepUP customer.
New beautiful Balusters
David helped me to figure out which stair parts I needed for my staircase. We moved into a new house and I didn’t know what to buy. He was very helpful. I found this website because they had a lot of different nice options which I couldn’t find elsewhere. The balusters arrived on time but were the wrong items. I called David back and he made sure we got the right items in 2 day shipping. My contractor installed them immediately and the stairs look stunning!
Reply from StepUP Stair Parts2026-04-18
Rose, we thank you for the review about your overall experience with StepUP Stair! We highly value our customer service and quality workmanship for our clientele. We always love to hear positive remarks; even when a mishap causes our service team StepUP to please another customer.
An excellent product for a DIY installer
The product arrived on time. It shipped well no damage. The pieces were perfect straight and install only took a matter of hours. Glad to have your product. It made our steps a whole lot safer. They’ve been re-carpeted and it looks perfect. Thanks again
Reply from StepUP Stair Parts2026-04-18
Mark, we thank you for the review about your overall experience with StepUP Stair! We highly value our customer service and quality workmanship for our clientele. We always love to hear positive remarks from another pleased StepUP customer.
Received personal service
I received guidance on the type of wood for my project and they told me how hard or easy it was to stain and topcoat various types of wood. The same person also let me know that my order was shipping and gave me guidance on the cheapest way to package my order for the cheapest shipping price.
Reply from StepUP Stair Parts2026-04-18
Larry, we thank you for the review about your overall experience with StepUP Stair! We highly value our customer service and quality workmanship for our clientele. We always love to hear positive remarks from another pleased StepUP customer.
Incredibly talented woodworkers!
Incredibly talented woodworkers!! Great business acumen. Well worth the price. Excellent experience. Would recommend to anyone.
Reply from StepUP Stair Parts2026-03-11
Thank you for your kind remark about our workmanship! Particularly, we recognize the value of our Made in the USA stair parts by our skilled woodworking artisans. We are grateful for your considered recommendations.