StepUP Stair Parts (stepupstair.com) has a 4.7 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 38 of them were added in the last 12 months. Last updated 2026-08-10.
It was an easy order, delivered as schedule and well package. Each spindle came individually wrapped.
Thank you for the review of your overall experience with StepUP Stair! We highly value the high quality and superior value of our stair parts along with our customer service we strive to provide with each of our customer.
Railings and end caps were very good quality
Thank you for the review of your overall experience with StepUP Stair! We highly value the high quality and superior value of our stair parts along with our customer service we strive to provide with each of our customers
Everything about them is great. Friendly, knowledgeable service. Quality products. Fast shipping. I would use them again
Thank you for the review of your overall experience with StepUP Stair! We highly value the high quality and superior value of our stair parts along with our customer service we strive to provide with each of our customers
I had to improvize wall mount verses open steps. My vision for this look was a complete success for the project constructed from beginning to complete, Bardominium! Thank you Steve A&K Builders
Thank you for the review of your overall experience with StepUP Stair! We highly value the high quality and superior value of our stair parts along with our customer service we strive to provide with each of our customers
I apologize, but I don't remember the name of my sales representative. He was phenomenal though. He clearly had excellent knowledge of his products and how the install would go. He helped relieve the stress of a complicated railing system and everything came out great!
We thank you for your thorough review and the confidence placed in StepUP Stair. We highly value our superior value and quality of stair parts along with our dedicated and knowledgeable customer service staff. We always love to hear from a pleased customer.
Promptly answered my email questions before I ordered. Delivery was smooth and quick. Product was just what I wanted & expected.
Donnette, we thank you for the review about your overall experience with StepUP Stair! We highly value our customer service and quality workmanship for our customers. We always love to hear positive remarks from another happy StepUP customer.
Materials were exactly what we wanted and are high quality.
We thank you for the review of your overall experience with StepUP Stair! We highly value our superior quality of our stair parts. We always love to hear from a pleased customer.
Customer service called to check the order and found an error, very helpful But one of the items had been damaged, it had been sanded to try and recover the piece, the sanding job wasn’t great and there was other damage to the piece as well
We thank you for your review. We highly value your comments, particularly striving to ensure that your order came better than what you ordered. Our goal is to serve every customer with our high level of stair expertise coupled with our premier grade of stair parts. As always, we strive for all 5-star ratings, however we were not aware of the damage in order to review and rectify best. We always ask that you contact us so we can understand how we could have earned this highest rating.
Excellent. Easy ordering. Shipped and arrived within a week. Everything came exactly as ordered. Would def order again.
Thank you for the review of your overall experience with StepUP Stair! We highly value the high quality and superior value of our stair parts along with our customer service and timely delivery we strive to provide with each of our customers.
Product was as described, shipped cost effectively and in a timely manner
We thank you for the review of your overall experience with StepUP Stair! We highly value the high quality and superior value of our stair parts along with our cost effective shipping and service we provide with each of our customers.
Every thing was good came on time and exactly what I expected.
We thank you for the review of your overall experience with StepUP Stair! We highly value the high quality and superior value of our stair parts along with our timely shipping and service we provide with each of our customers.
We thank you for the review of your overall experience with StepUP Stair! We highly value the high quality and superior value of our stair parts along with our customer service we strive to provide with each of our customers.
We thank you for the review of your overall satisfaction with StepUP Stair! We highly value the superior value of stair parts along with our customer service we strive to provide with each of our customers.
Beautiful product that shipped quickly. Can't wait to see it installed.
We thank you for the review about your overall experience with StepUP Stair! We highly value our customer service and excellence in quality. We hope to serve you or others you recommend to us in the future. Always enjoy the before and after pictures if you are willing to email to us.
Great communication, affordable prices, and fast shipping. Highly recommend over other online stair companies I have used previously. Product came in good condition and exactly as ordered.
We thank you Angela for the review about your overall experience with StepUP Stair! We highly value our customer service and excellence in quality. We hope to serve you and others you recommend to us in the future.
I received pre-purchase consultation to MSN sure that I had all of the parts I needed to complete the job. The materials were excellent quality and were shipped quickly. I am a very happy buyer.
We thank you for the review about your overall experience with StepUP Stair! We highly value our customer service and excellence in quality. We hope to serve you or others you recommend to us in the future.
I'm very pleased with this company and the materials I purchased from them!
We thank you for the review about your overall experience with StepUP Stair! We highly value our customer service and excellence in quality. We hope to serve you or others you recommend to us in the future.
Chris, we thank you for the review about your overall experience with StepUP Stair! We highly value our customer service and quality stair parts. We look forward to serving you in the future.
Product great quality & craftsmanship. Not a fan of shop app or the non existent updates.
Tim, we thank you for the review about your overall experience with StepUP Stair! We highly value our customer service and excellence in quality. We look forward to serving you in the future; perhaps you can order directly on our website more easily.
I had a question about my order and they responded quickly to my inquiry! The product arrived in a timely manner and was a perfect match! Will definitely use this company for future projects!
Terry, we thank you for the review about your overall experience with StepUP Stair! We highly value our customer service and are excited to provide exactly what you need in past order. We look forward to serving you in the future.
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