虽然我最初很兴奋……
虽然我最初对他们的服务感到兴奋，但他们发货的一件商品太少了。 当我让他们注意这个错误时，他们的回应是，根据他们的细则，我只有两周的时间来验证货物是否正确并提出索赔。 由于这些零件是用于改造的，承包商在准备安装之前才打开它们，所以我不支付它们的费用。 :-(
This review is based on a previous order placed that has NOTHING to do with this order. This review, however based, comes from a provided 5-star review from you, John. It is unfortunate, but an easily avoidable issue arose with THAT order. We did everything with excellence for you on this order. We provided quick service; shipped next business day to get additional product needed faster than usual to save you Next Day Air charges. Just so you now know, our cost to ship out from multiple location your order expeditiously was quite a bit more to accommodate YOU, our customer, with your quick turnaround. That's what we did; that is what we strive to do for our individual customer's needs! However this is the dishearten response from a previous order; very disappointed! We have gone above and beyond as your previous 5-star review provided for you and all our customers; even providing multiple after purchase follow up to assist you further. That includes this specially quick order needed for YOU, John. We are sorry that you think that 2 months after you received your order that we should just provide 2 missing balusters because you waited until 8 weeks later. It isn't the contractor responsibility either to check to ensure your order is correct before a contractor comes to install. This was even after purchasing this order a few days earlier?! Despite the 2 week window we have for claims, which are CLEARLY provided on our website, we have and would have extended that time frame an additional couple weeks. We would have even provided after 4 weeks the additional balusters with reduced shipping out of courtesy and goodwill. We understand that we can't please our customers, even customers when they expect clearly more that what can be extended, even when we have provided extraordinary and special service; as clearly done on previous and this order. Appreciate much!