StorageTreasures.com

Timothy, We are sorry your lockers were canceled. Usually that happens before the auction ends because the tenant paid out of auction. The unit that you won was a Lien unit, which means it was sold the way the tenant left it. I am sorry that you were disappointed, but I am glad that you won it for only $10.00. We value your feedback and hope you will try again. Your StorageTreasures Team

Derrick, We appreciate your positive feedback on our platform's ease of use for storage buying. We recognize that facility experiences can vary, and we are actively working to ensure consistent clarity regarding access hours and other operational details across all locations. Your insights are valuable as we strive for improvement. Your StorageTreasures Team

Hello Barbara, Thank you for your amazing feedback! We are pleased that you are enjoying the site!

Alan, We appreciate you sharing your concerns. At StorageTreasures, we prioritize comprehensive training sessions with our affiliated facilities, emphasizing best practices to uphold auction integrity. While it is not legally prohibited for facilities to enter units or relocate items for photographing purposes, we advocate against such practices. However, certain facilities may be mandated by upper management to capture images of as many items as feasible, sometimes necessitating entry into the unit. It's important to note that storage facility staff are advised against removing items from units due to liability considerations. Your StorageTreasures Team

Thank you for your amazing feedback! We are pleased to hear that we've been helpful.

Hello Charlotte, Thank you for your amazing feedback! We are pleased to hear that the facility staff was helpful.

Hello Veronica, Thank you for leaving us a review! If a unit does not match the photos that were posted, you have the right to refuse the unit. Make sure to call us right away and do not remove anything from the unit. The soft close feature is common among auction platforms and is designed to ensure fair play and prevent last-second bidding, creating a more transparent and equitable bidding environment. It emulates live auctions, where the auction end time extends until all bids have been submitted.

Hello Nicole, Thank you for sharing your experience, and we understand how frustrating this situation can be, especially after winning your first auction. While auctions are hosted through our platform, each individual storage facility is responsible for managing and canceling their own auctions if a tenant makes payment prior to the sale ending.

Hello Robert, Thank you for leaving us a review! Can you please contact our support team and provide the auction details so this can be investigated?

Hello Dennis, Thank you for your amazing review! We are pleased to have you as a customer.

Hello Aaron, We're so glad to hear your experience was smooth and easy! Thank you for sharing your positive feedback with us.

Hello Mariano, Thank you for leaving us a review. We are sorry to hear about this. There are two primary types of units available for bidding on the platform: lien units and non-lien units. A lien unit is a storage space that was previously occupied by a tenant and is being auctioned due to unpaid rent. These units are typically sold in the condition in which the tenant left them and may contain a wider variety of items, often with the potential for higher-value contents. A non-lien unit, on the other hand, generally consists of items left behind after a unit has already been partially cleared out. As a result, these units may appear less organized and often contain fewer items of significant value compared to lien units. To ensure the best possible experience and avoid any misunderstandings, we strongly recommend carefully reviewing the unit type and all listing details before placing a bid.

Hello Carson, Thank you for your feedback. We appreciate you taking the time to share your concerns regarding deposit requirements and customer support accessibility. We understand your suggestion about making deposits more clearly communicated, particularly for units containing only a few items, and we will share this feedback with the appropriate team for review. We are always looking for ways to improve transparency and the overall bidding experience for our users.

Hello Ricardo, We are so happy to hear you find our app reliable and enjoy the various earning opportunities. We appreciate your kind words!

Hello Kristen, We are so glad your first experience was quick and seamless. Thank you for your kind words!

Hello Brandon, We're so glad you had a great experience! We appreciate you sharing your positive feedback and hope your visit on Monday is exciting. The StorageTreasures Team

Hello Mamie S, We are so pleased to hear that your experience with us was smooth and positive, even after a break! We appreciate your kind words and look forward to your next bid. StorageTreasures Team.

Leah, We appreciate you sharing your experience. We are very sorry for the wasted trip and the miscommunication regarding the auction item. Unfortunately auctions can be cancelled for many reasons, and this one does sound legimate. We also always recommend that you contact the storage faciity before going out to the facility, to save time and money. We are also going to reach out to the facility to see if they can cancel the auction, so that we can refund you. Your StorageTreasures Team

Hello Marva, We are truly touched by your story and appreciate you sharing such a personal experience with us. We are glad our platform could assist you during this difficult time. We look forward to seeing you again. The StorageTreasures Team

Billy, We are sorry you had trouble using our site for lockers. Please reach out to the facility and let them know that the code does not work. We will also reach out to them. We are always working to improve our website experience. Your StorageTreasures Team