StorageTreasures.com

Justin, Justin, We appreciate you sharing your experience. We understand your frustration regarding the notification issue and the resulting suspension. We checked and confirmed that an email was sent to you, which is one way to notify you that you won an auction. You can also check your invoices after the auction closed in your account. As a first time bidder, I am sorry that you did not understand those ways of notification. Your StorageTreasures Team

Ralph, We are so glad you are happy! Thanks for your kind words. Your StorageTreasures Team

Hello Kayla, We're so glad you find our website easy to navigate and enjoy discovering amazing treasures! Thank you for your positive feedback.

Cliff, We're so happy you find our platform enjoyable and exciting! We appreciate your positive feedback. Thank you for sharing! Your StorageTreasures Team

Osvaldo, We appreciate your feedback. At StorageTreasures, we prioritize comprehensive training sessions with our affiliated facilities, emphasizing best practices to uphold auction integrity, which includes the best way to post pictures. We will continue working with facilities, when we are aware of a problem. Your StorageTreasures Team

James, We appreciate you sharing your experience. We are sorry to hear about the trouble with your payment and account. I know that we send you detailed information when you credit card was declined, and I do not see that you tried to reach us via email or chat. I will reach out to you. Your StorageTreasures Team

Jon, We're sorry to hear about your billing concerns and high buyer premium. I would like to encourage you to take advantage of the Pro Memberships offered to lower his costs. There also are other great benefits to Pro Memberships. https://www.storagetreasures.com/pro-membership-upgrade Your StorageTreasures Team

David, We appreciate you bringing this to our attention. Unfortunately as a basic bidder, you are not eligible for phone support. Had you contacted us through [email protected] or LiveChat on the website, we may have been able to assist. Your StorageTreasures Team

John, We are happy you had a great experience. We appreciate you sharing it with us. Your StorageTreasures Team

Elizabeth, We're so glad you find our app easy to use and appreciate our customer support. Thank you for your kind words! Your StorageTreasures Team

Whitney, Thank you for taking the time to give us a great review. We hope that you continue to have similiar experiences with us in the future. Your StorageTreasures Team

Larry, We appreciate you sharing your experience. We are truly sorry to hear about the login issues preventing your bid. We are looking into this. Your StorageTreasures Team

Keith, We appreciate you sharing your experience with us. It is certainly disappointing when an auction outcome changes unexpectedly. We understand how frustrating it must have been to have the unit become unavailable after you had already received confirmation. Facility managers can cancel for a variety of reasons, but in this case it was because the tenant paid out of auction. A facility will never cancel an auction because they did not get enough money. Their goal is to get the unit emptied so that they can rent it to a new tenant. I see that the payment made to StorageTreasures has been voided, and will not be taken out of your account. We value your feedback. Your StorageTreasures Team

Kimberley, We're so glad to hear you find our site easy to use and navigate, making bidding simple and successful! Thank you for your wonderful feedback. Your StorageTreasures Team

John, Thank you for taking the time to give us a review. There are many reasons for canceling an auction, but in this case the tenant had entered the unit and possibly removed items after the auction posting. This affects the legality of the auction, and mandates that it be cancelled. I see that you had not paid the invoice at the time of cancellation, so there is no refund due. Your StorageTreasures Team

Sarah, We sincerely regret the inconvenience and frustration you experienced. We also advise that you contact the facility to make an appointment before going to the facility. The invoice paid to StorageTreasures has been voided, and will not be taken out of your account. Your StorageTreasures Team

R Diamond, We're so glad you enjoy discovering unique items and find our platform a fun delight. Thank you for your awesome feedback! Your StorageTreasures Team

Miquel, Thank you for taking the time to give us a review. We're sorry to hear that the auction you won and were prepared to pick up was canceled. We're sorry to hear that the auction you won and were prepared to pick up was canceled. Please note that storage facilities may cancel auctions for a variety of reasons. The most common include the tenant paying their outstanding balance or issues related to the lien process or legal timeline. In accordance with lien laws, tenants are allowed to cure their accounts and reclaim their belongings at any time before the winning bidder completes payment and pickup. I see that your payment to StorageTreasures has been voided and will not be taken out of your account. Your StorageTreasures Team

Susan, We appreciate your feedback regarding bidding. We are always working to improve our systems and prevent fraudulent activity. Our new bidders are vetted carefully, and are not able to be actively winning more than 3 auctions, to avoid fraudulent activity. We appreciate your feedback and will continue to monitor our new bidders. Your StorageTreasures Team

Coby, We're glad you enjoyed your experience. We appreciate your positive feedback. Your StorageTreasures Team