StorageTreasures.com

Hello Teri, Thank you for your amazing review! We are glad to hear you are enjoying the site.

Hello Kassidy, Thank you for your amazing review! We are glad to hear that you found the auction process smooth.

Hello Betty, Thank you for your amazing review! We are glad to hear that you found the auction process smooth.

Hello Ghulam, Thank you for leaving us a review! If you would like to provide details of your experience, please reach out to our support team.

Thomas, Thank you for taking the time to complete this review. I have sent you an email asking for your side of the story surrounding the facilities complaint that you did not clean out the unit. Once you explain, I will investigate and hopefully be able to help you. We appreciate your business. Your StorageTreasures Team

Christopher, Thank you for taking the time to send us a review. I am sorry that you were not happy with the unit you bought, and I could see from the pictures that the unit was a mess. This was a lien unit, which means it was posted exactly the way the tenant left it. The facility manager cannot thoroughly inspect it, and may have had no knowledge of the condition of the refrigerators. I am going to email you a possible compensation if you are willing to take it. Your StorageTreasures Team

Hello Mario, There are no extra rules applied to new bidders over new bidders unless you are referring to the max number of auctions you are able to bid on at once s a new bidder. As a new bidder you must win 5 Auctions, as a basic bidder, or upgrade immediately to Pro Bidder and once you have won and cleared out 5 auctions you will be able to bid unlimitedly. For more information on how to become a Pro Bidder and see the benefits please see hear: https://www.storagetreasures.com/pro-membership-upgrade The StorageTreasures Team

Hello Nadia, Thank you for sharing your feedback. We're sorry to hear about your experience. If you believe a unit was altered before pickup, please contact our Customer Support team so we can review the matter. We appreciate your feedback and are committed to providing a fair experience for our users. StorageTreasures Team.

Hello Jeremy, We're elated that you find our site easy to manage and will continue to use our site. Thanks for the 5 Star Review. Thank you, The StorageTreasures Support Team

Hello Steve, Thank you for leaving us a review! By law, tenants have the right to pay for their unit anytime before the ends and the winning bidder arrives at the facility. When that happens, the auction must be canceled and the unit is no longer available. Unfortunately, that is something we are not able to control. Good luck with your next auction!

Hello Jeff, Thank you for leaving us a review! Our fee structure helps support the platform, including auction hosting, customer support, and the services we provide to both buyers and sellers. We recognize that fees are an important consideration, and we continually review customer feedback as we work to provide the best possible value. We appreciate your input and will make sure your comments are shared with the appropriate team for review.

Hello James, Thank you for leaving us a review! Auctions are usually canceled due to the owner of the unit paying their debt to the facility. By law, tenants have the right to pay for their unit anytime before the ends and the winning bidder arrives at the facility. When that happens, the auction must be canceled and the unit is no longer available. Unfortunately, that is something we are not able to control. Good luck with your next auction!

Hello Ardella, Thank you for your great review. We are glad to hear that the staff were easy to work with and met all your needs. We hope you continue to have the same experience with any future auctions. Thank you, The StorageTreasures Support Team

Hello Julie, Thank you for taking the time to provide positive feedback on your experience with us. We are glad to hear you are enjoying our site and appreciate your business with us. We see you have won one unit so far and hope you have more success on wins in the future. Thank you! Thank you, The StorageTreasures Support Team

Hello Betty, We apologize you had an issue. You can zoom in on picture by hovering over the picture with your mouse then pressing ctrl and using the scroll button to zoom in and out. Online are auctions are different than in person auctions. If you have questions you are more welcome to contact customer support via live chat or by submitting a request in the help center. Thank you, The StorageTreasures Support Team

Hello Steve, We apologize you had an issue. For security purposes you are not able to know the bidder information of who you are bidding against on a auction. If you are tenant StorageTreasures is a third-party online auction platform and is not involved in the lien process or management of tenant accounts. Each storage facility is responsible for following their state's lien laws before proceeding with an auction sale. If you have concerns regarding the handling of your account or the foreclosure of your storage unit, we recommend contacting the facility manager or their corporate office directly. Bidders are encouraged to return personal items such as documents, photos, and other personal effects to the facility, but participation in this process is voluntary. If further assistance is needed you are more than welcome to contact customer support via live chat or submitting a request in the help center. Thank you, The StorageTreasures Support Team

Hello Matthew, We appreciate you sharing your perspective. We take such feedback seriously and are reviewing our procedures to ensure full transparency and trust. StorageTreasures Team.

Hello Oscar, We're glad you enjoyed your experience. Thank you for your kind words! StorageTreasures Team.

Hello Robert, We're glad you enjoyed it! StorageTreasures Team.

Hello Mary Ann, We are so happy you found a new hobby! StorageTreasures Team.