StorageTreasures.com

Hello Tao, We are so happy to hear you've been a valued member for over 5 years and love our storage auction website! Thank you for your kind words. StorageTreasures Team.

Hello Larry, We apologize you had an issue. If you are unable to get ahold of a facility you are more than welcome to contact customer support. We reach out to the facility on your behalf and notate the account as well. Thank you, The StorageTreasures Support Team

Hello Mark, You are referring to our soft close. If a bid is placed within the last 3 minutes of an auction then 3 minutes are added. Once the auction clock hist 0:00:00 the auction is over. If further assistance is needed you are more than welcome to contact customer support via live chat or by submitting a request in the help center. Thank you, The StorageTreasures Support Team

Hello Chauncey, We appreciate you taking the time to leave us a 5-star review! We look forward to doing more business with you. Thank you, The StorageTreasures Support Team

Hello Diane, We are so glad to hear you found the process simple and look forward to your future purchases with us! StorageTreasures Team.

Hello Phillip, Thank you for your feedback. We understand your concerns regarding the fees associated with the auction and appreciate you taking the time to share your experience. StorageTreasures Team.

Hello Joseph, We appreciate you sharing your detailed concerns regarding the changes in our platform and the issues you've observed. We understand your frustration with the current situation and the impact it has had on your experience. We are committed to maintaining a fair and transparent environment for all users. We are actively reviewing your feedback and the points you've raised about bidding integrity and facility involvement. We take these matters seriously and are exploring ways to address them. StorageTreasures Team.

Hello Todd, We are sorry to hear about your canceled auctions and the frustration this caused. We value your feedback and are always working to improve our services. StorageTreasures Team.

Hello Moira, We appreciate you sharing your experience and feedback. We understand your concerns regarding account actions and facility access. We are always working to improve our processes and will review your comments carefully. StorageTreasures Team.

Hello Danny, Thank you for your comment! We’re glad to hear you found the experience fun and exciting. We look forward to seeing you again in future auctions! StorageTreasures Team.

Hola Yoan, ¡Gracias por compartirlo! Nos alegra saber que este fue tu primer storage y esperamos que hayas tenido una buena experiencia. ¡Te deseamos mucho éxito en tus próximas subastas! Equipo de StorageTreasures.

Hello Linda, We're so glad you had a great experience with us! We appreciate your kind words about our team. StorageTreasures Team.

Hello Kenver, We're sorry to hear that the auction you won and were prepared to pick up was canceled. Please note that storage facilities may cancel auctions for a variety of reasons. The most common include the tenant paying their outstanding balance or issues related to the lien process or legal timeline. In accordance with lien laws, tenants are allowed to cure their accounts and reclaim their belongings at any time before the winning bidder completes payment and pickup. If an auction you’ve bid on is canceled, you will automatically receive an email explaining the reason for the cancellation. Once we confirm the auction has been canceled, we will either void the transaction (if we were notified the same day the auction ended) or issue a refund. Refunds typically take 3 to 5 business days to appear in your account, depending on your financial institution. You will receive a confirmation email as soon as the refund is processed. If further assistance is needed you are more than welcome to contact customer support via live chat or by submitting a request in the help center. Thank you, The StorageTreasures Support Team

Hello Carol, Thank you for taking the time to provide your honest feedback on your experience with us! We are glad to hear you are enjoying our service and that we have been helpful to you. We hope you continue to have success in buying more auctions! Thank you, The StorageTreasures Support Team

Hello Amber, We apologize you had that issue. We are glad to hear you were able to get in touch with someone to pay. You are doing the correct process by calling ahead and setting up a clean out time appointment before going to the facility. If you are unable to reach a facility you are more than welcome to contact customer support via live chat or by submitting a request in the help center. Thank you, The StorageTreasures Support Team

Hello Ketlie, We appreciate your feedback and hope everything was satisfactory.

Hello Joyce, We're so glad you enjoyed your first bidding experience and found it exciting! We appreciate your kind words.

Hello Christine, Thank you for your amazing review. We're happy to hear your first storage experience was easy!

Hello Tylar, We appreciate the 5 Star Review and are happy to hear your navigating through our website with ease. Thank you, The StorageTreasures Support Team

Hello Helen, We are so glad your first auction experience was a good one! We appreciate your positive feedback.