Summerwood Products

Hi Dani, thank you for taking the time to review us! I wanted to be sure to touch on your points as we value you taking the time to provide such detailed feedback. I am so glad we could improve your customer experience after the our first fumble. Mistakes are difficult, we greatly appreciate your patience along the way and I am happy that Anthony could set everything straight. You have my sincerest apologies on behalf of the then used freight partner. The freight process is always something we are consistently trying to improve and perfect, so your input is incredibly helpful and greatly appreciated. I am so pleased to hear that your shed is looking darling so far - we hope you have many, many years of enjoyment from Summerwood design.

Hi Matthew, thank you for taking the time to review us! My sincere apologies for any issues you have experienced with our design program. We value customer feedback greatly and will be sure to take your note into account to improve any applicable processes we can as well as the design program itself. I am glad to hear that you’ve had a positive experience so far and have had all of your questions answered. Please don’t hesitate to reach out should you have any questions or concerns along the rest of the process! We look forward to working with you.

Hi Dan, we really appreciate your kind feedback and praise! I’m so glad to hear that your experience with us and our team was a seamlessly pleasant and helpful one. I will be sure to pass on your note to our team to see the fruits of their hard work! May your Catalina bring you many, many years of fond memories and enjoyment!

Hi Ivan, we really appreciate your feedback, as well as your praise! The supply chain issues the industry was facing took its toll on everyone; we are glad that both you, and the whole team persevered across the finish line. May your Palmerston continue to bring you years of fond memories and enjoyment!

Hi there, thank you for the feedback! We always make sure we help where we can thanks to our commitment to stellar customer service. We hope you enjoy your Summerwood design for many years to come :)

Hi Rob, we're happy to hear you've been enjoying your Monterey for the past 3 decades! We take great pride in knowing that our designs are built to last a lifetime. We hope you get many more years of inspiration & fond memories from your gazebo :)

Hi Philip, thanks for the wonderful feedback! We're glad to hear you are enjoying your unique Summerwood design as a backyard office, and we hope you continue to enjoy it for many more years to come. If you'd ever like to start another project, please do not hesitate to reach out :)

Hi B, thank you for the kind words! We're quite pleased to hear that you enjoyed the whole process, and we hope you had fun assembling your shed. We truly hope you get many years of enjoyment from your unique Summerwood design!

Hi Joan, we love to hear that you've been enjoying your shed for the past 21 years! We take great satisfaction in designing buildings that can provide a lifetime of fond memories, and we hope your unique Summerwood design continues to provide ample use.

Hi Doug, thanks for the feedback - one of the things we take great satisfaction in is making sure every building we design has that personal touch to ensure a lifetime of enjoyment. If you're ever looking to start another project, feel free to give us a call anytime :)

Hi Mary-Anne, we really appreciate the praise! We take pride in what we do, and always strive our best to make any project come to fruition. We'd love to work with you again, and we hope that you enjoy your building for many years to come.

Hi Reinhard, thank you for both the succinct feedback, as well as the commendation! We're always improving our processes to make the overall experience better; I'll be sure to pass along your recommendations to our engineers & production team. We hope your Bunkie provides you with fond memories and enjoyment for many years to come.

Hi Richard, thank you for the kind words! We are extremely pleased with how your building turned out, and we hope that you continue to enjoy it for many years to come. If you're ever in need of another building, we'd be happy to work on another project with you!

For over 30 years, customer service has been the hallmark of the Summerwood brand. “Treat people the way that you would like to be treated” is the adage that informs our approach. When this client contacted us with an issue, her warranty had expired two years earlier. Nevertheless, we visited her site on a number of occasions to try and help out. On one occasion, there were issues with moisture even though there had been no precipitation since the previous visit. The client pointed out that there was a sprinkler head close to the building, which was the likely source of the issue. The cedar lap siding will easily withstand the elements, but not necessarily excessive amounts of water coming up from below. This was definitely an extenuating circumstance, and not something that we had encountered in over 30 years of business. That said, we felt like we did everything we could to help out, including caulking every single joint between the pieces of siding, and numerous other areas as well. Yes, cedar is an organic material that will expand and contract over time, but this is typically a part of its charm and will not affect the functionality of the design. Everything we do as a business is rooted first and foremost in customer service orientation. To be honest, we don’t know any other way. We appreciate the feedback that this client has provided; as a result of her recommendation, we have decided to increase our warranty from 2 to 3 years. This is more of a gesture than anything else, though. There are no moving parts to our buildings and if properly stained, they will last a lifetime. We often receive photos and kind words from clients who purchased over 30 years ago. Thank you for taking the time to read this note. Peter Harvey Founder/President Summerwood Products

Hi Pat, thanks for the thoughtful and kind words! We're glad you have been enjoying your Catalina, and we hope that the new flower boxes will spruce up your unique design for many more years of fond memories and enjoyment.

Hi Julio, thank you for the very high praise and recommendation! We hope that your Urban Studio brings you years of fond memories and enjoyment. If you'd ever like to start a new project, please do not hesitate to reach out :)

Hi Hans, thanks for providing such positive feedback! We are happy that you are enjoying your unique Summerwood design. If you ever want to get the ball rolling on another project, we hope you keep us in mind - we'd love to work with you again.

Hi there, we appreciate the praise for Anthony! We take pride in providing exemplary customer service for all of our clients. We hope that both your Palmerston (and your Sarawak) continue to impress!

Hi Helen, thank you for the praise for John & Anthony. I'll be sure to pass the praise along to both of them, as well as the rest of the team. We hope you continue to enjoy your Palmerston for many more years to come!

Hi there, thank you for providing such kind words for John, as well as our engineers - I'll be sure to pass the message along to them. We'd love to work with you again if you have any ideas for a new project!