We hear you and we'd love to see if there's anything we can do. Our bookings are made at specially negotiated rates that don't allow for date changes once confirmed and we take your feedback about how clearly this is communicated seriously. Please reach out via live chat or call us at 1-844-461-2577 with your booking details and when our team connects with you they will be happy to look into what options may be available.
Having to sort out a confirmation that the hotel system didn't recognize — and then finding an unexpected fee on top — is not the experience we want anyone to have. Please reach out via live chat or call us at 1-844-461-2577 with your booking details and when our team connects with you they will be happy to look into both concerns and assist you directly.
We'd love to look into the pricing on your booking properly. Our rates are negotiated at the time of booking and can vary from what a hotel charges directly. Please reach out via live chat or call us at 1-844-461-2577 with your booking details and when our team connects with you they will be happy to walk through the charges and assist you further.
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Brian · 写过 1 条评价 · 已认证 · 体验于 2026-08-06 ·
★★★★★
我能找到的最优惠的价格
我能找到一家很棒的酒店的最优惠价格。
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Grant Scott · 写过 4 条评价 · 已认证 · 体验于 2026-08-06 ·
★★★★★
我要求住7天的酒店…
我要求7天的酒店预订，你给了我2天——酒店工作人员帮我解决了。
Super.com 回复2026-08-06
We're glad the hotel team were able to help get things sorted for you! Your feedback about the booking experience has been noted and we appreciate you sharing it. Please reach out via live chat or call us at 1-844-461-2577 if there is anything else we can do and our team will be happy to assist.
Thank you for sharing your experience! We're thrilled to hear your first time using Super.com has been a positive one.
It's great to know the app was easy to access and that you found the pricing and discounts helpful right from the start. We work hard to make booking simple while helping travelers find great value.
We appreciate you giving Super.com a try and look forward to helping you save on many more trips in the future!
Three days without a working TV after repeatedly raising it, and a breakfast expectation that didn't match the booking, are both things we want to make sure get looked into. Please reach out via live chat or call us at 1-844-461-2577 with your booking details and when our team connects with you they will be happy to assist you further.
