Super.com

A date changing mid-booking due to a site issue is something we take seriously and want to look into properly. Please reach out via live chat or call us at 1-844-461-2577 with your booking details and when our team connects with you they will do their best to look into what happened and see what options may be available.

Thanks for the honest feedback, Shannon. Booking should feel simple from search to confirmation, and we've shared this with our product team. Our live chat in the app is available 24/7 whenever you'd like a hand, and when you book your next stay, we want it to feel effortless.

Waiting at an empty front desk, a TV that never got fixed despite asking repeatedly — that's not the standard anyone should settle for on a paid stay. Your feedback has been noted and we'll make sure it reaches the property. Please reach out via live chat or call us at 1-844-461-2577 with your booking details and when our team connects with you they will be happy to look into what can be done.

Photos and room descriptions that don't match what you actually receive at check-in is something we take seriously. Please reach out to us at [email protected] with your booking details and when our team receives your message they will investigate the listing and work toward a resolution for you right away.

Thank you for sharing your feedback. We can see your review relates to your interactions with hotel staff, housekeeping requests, and the availability of amenities during your stay. While we facilitate hotel reservations, the property is responsible for managing onsite staff, guest services, housekeeping, and hotel amenities. We appreciate you taking the time to share these details, as feedback like this helps highlight areas where the guest experience may not meet expectations. If you'd like us to review your reservation further, please reach out through the chat support feature in the Super.com app, and our team will be happy to take a closer look.

Thanks, Mark! Glad the room was clean and spacious, and we've passed the pillow feedback to the property. Small comforts make the stay!

Arriving at a hotel expecting all fees to be covered and finding an additional charge at check-in is something we want to look into. Please reach out via live chat or call us at 1-844-461-2577 with your booking details and when our team connects with you they will be happy to walk through the charges and assist you directly.

Thank you for sharing your feedback. We can see your review relates to not being able to view your hotel reservation in the app or on the website, along with delays while trying to get assistance through live chat. Since you're already in contact with customer support regarding this issue, we'd like the opportunity to take a closer look. Please reach out to [email protected] with the email address linked to your account, and our team will review the booking details and provide further assistance.

Thank you for sharing your feedback. We can see your review relates to the condition of the hotel, including room maintenance, cleanliness, safety, and the amenities provided during your stay. While we facilitate hotel reservations, the property is responsible for the upkeep, maintenance, and operation of its facilities. We appreciate you taking the time to share these details, as feedback like this helps highlight areas where the guest experience may not meet expectations. If you'd like us to review your reservation and experience further, please reach out through the chat support feature in the Super.com app, and our team will be happy to take a closer look.

Thank you for sharing your feedback. We can see your review relates to the condition of the hotel, the amenities available during your stay, the refund request you submitted with supporting photos, and the lack of updates you've received since then. We've reviewed your account and can see that our team is currently reviewing your case. Once the review is complete, they'll provide you with updates and an outcome via email. We appreciate you taking the time to submit the requested documentation and bring this matter to our attention. Our team will continue reviewing the details of your case and will be in touch as soon as they have additional information to share.