Support Pets

Thank you so much for your review and support, Laurie! It is a pleasure to serve in an easy and hassle free manner

It is a pleasure to serve, Belinda! Thank you so much for your review and support!

Hi there ESA documentation is issued per individual, based on the information provided in the completed questionnaire and the evaluation by the licensed professional. That’s why the document reflects a single name. If you need documentation for an additional person, please contact our support team and we’ll be happy to guide you through the process. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us

It is a pleasure to serve! If there is anything else we can do, please feel free to reach out Count on us

Awesome! We're happy to hear that our services were hassle-free and fast! Enjoy every minute with your ESA Thanks for trusting and choosing us

We only place calls when a callback has been requested or in relation to an active support case. We do not make unsolicited calls. If you have any questions or concerns, please contact our customer support team via chat or email and we’ll be happy to assist you. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us

Awesome! That's our goal : a fast, hassle-free and safe process. Thanks for trusting and choosing us!

Thank you, Monica! We’re happy to hear you’ve had a great experience so far. We appreciate your support!

Thank you for your review! We’re glad to hear the process felt seamless and that the step-by-step guidance was helpful. Enjoy the best of life with your ESA Thanks for trusting and choosing us

It is a pleasure to serve, Alexia! Enjoy the best of life with your ESA and know that you can always count on us!

Thank you for your kind words, Mark! We’re glad the process was quick and smooth for you. A hassle-free process is exactly what we aim for. We appreciate your support. Thanks for trusting and choosing us!

Thank you for your kind words! We’re glad you found everything fast, easy, and straightforward, and that our customer service delivered. You can count on us!

Thank you for your feedback! We’re sorry to hear you experienced issues with the app at the beginning. We understand how frustrating that can be. If you still need assistance with any add-ons or your order, please reach out to our support team and we’ll be happy to help complete everything smoothly. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us

Thank you for your feedback! We’re glad our customer service team was able to help you. It is a pleasure to serve and we’re always here when you need us!

It is a pleasure to assist you, Kenydi. Thanks for your review and support!

Hello, Thank you for your feedback. We take concerns like this seriously, but we were unable to verify this case, as no information was provided and there was no response to our request for details. Without that, we’re unable to locate an account or confirm the situation described. That said, we’d like to clarify that the approval timeframe is typically 24–48 hours, though in some cases delays can occur depending on the completeness of the information submitted or if additional review is required. We also want to note that no charges are processed without an order being placed, and in this case, as mentioned, a full refund was issued promptly, which reflects our commitment to resolving concerns fairly. If this review is associated with a valid order, we encourage you to contact our support team with your details so we can properly investigate and assist.

Thank you, Christy! We’re so glad we could help you keep your dog with you on your new home! Enjoy every second with your ESA Count on us

It is a pleasure to serve, Denise! Thank you so much for your review and support

Thank you for highlighting how simple and fast the process was. We strive to make every experience smooth for our customers and we look forward to helping you with any future needs!

Thank you, Jordan! We’re glad you experienced fast responses and great service. We appreciate your support!