Support Pets (supportpets.com) has a 4.4 out of 5 rating on OK.one, based on 105 user reviews collected here. It is listed under Health & Medical and its reputation is good. 83% of reviews are 4 stars or higher and 10% are 1 star; The business has replied to 92% of negative reviews. Last updated 2026-08-10.
Their ESA letters don’t pass through Petscreening which is what a lot of apartments have started to use for ESA verification. In addition the additional information they provide is no help in getting the letter approved. I would recommend USASupport Pets, they are just as fast, fully licensed, about the same price, and their letters work with no issues. If any do come up they offer legal support so you fight any denial.
Absolutel scam. Sent my certification through the Ohio professional licensure system and it is fake. I emailed them and told them, when you look up my "provider" she comes up in Florida. They swore she was licensed in my state, and she is not. All 3 of my applications for apartments denied the certificate. Waste of money, they lie, and scam you. This is not legit, do not use this platform for an ESA. Go to a real doctor for free and save your money. They lied in every email they sent. Another landlord said if they can have a physical address of the provider they could have her sign off on a form, and support pets would not give me one. SCAM. SAVE YOUR MONEY.
We would like to clarify that Support Pets is a legitimate business that has been providing services to customers for more than a decade. The evaluations and documentation we provide are handled by legitimate, licensed healthcare professionals, and we do not misrepresent our services or intentionally provide false information. Thousands of customers have successfully used our services over the years, and we take concerns about documentation and provider credentials seriously. Since a real name, email address, phone number, and order information was not provided, we areunable to verify the experience or review the specific documentation you referenced. If you have concerns about your documentation, provider credentials, housing requirements, or a refund, we encourage you to contact our Customer Experience team directly and provide your order information. We will be happy to review your case, address your questions, and assist with any legitimate concerns. Count on us
Fast & easy! I highly recommend going with Support Pets!
It is our pleasure to serve, Michelle! Thanks for your trust, support and recommendation!
I paid for a vest for my dog on June 24th and I have not received any confirmation whether it was shipped or what in the world is going on and I got a confirmation that you got the order through email Robert
Thank you for bringing this to our attention. Please contact our Customer Experience team with your order details so we can check the status of your vest order and provide you with an update. We'll be happy to assist you. Send an e-mail to [email protected] Or click the "chat" on our website. Count on us
Your representatives were understanding, attentive and promptly remedied the problem.
Thank you for your thoughtful feedback! We're happpy to hear our team was understanding, attentive, and able to resolve your issue promptly. We appreciate your trust and are always here to help!
Quick and to the point. No loopholes that I had to jump through making it simple to renew my documents
Thank you for your feedback! We're glad you found the renewal process quick, straightforward, and easy to complete. We appreciate your continued trust in Support Pets!
I've been using support pets for 3 years now and it's fast, easy, and I get paperwork back in a very short time that for a whole year.
Thank you for your continued trust over the past three years! We're so happy to hear the process has remained fast, easy, and reliable. We truly appreciate your support and wish you and your cat all the best!
Awesome! Thanks for your support That's what we aim for. An easy, fast and reliable service! Thanks for trusting and choosing us
That's our goal. An easy, fast and reliable service! Thanks for trusting and choosing us
Organized and this is second time ordered for Pet.Saved a lot of challenges with Apartment rent and money saved. I feel confident when take my pet with me. Thank you Judith Wrege
Thank you for your kind feedback, Judith! We're happy to hear our service has made things easier for you and your pet while helping with your housing needs. We truly appreciate your trust and are always here to help
Thanks for your support, Jenita! It is a pleasure to serve Count on us
Very great experience with support pets. Great at communicating
Thank you for your kind words! We're happy to hear you had a great experience with Support Pets and that our team provided clear and timely communication. It is a pleasure to serve
The letter provided did not meet the standards required by my landlord. With that being said, when I brought it to the attention of customer support, they did issue me a refund
Thank you for your feedback. While we're sorry to hear your housing provider did not accept the documentation, we're glad our Customer Experience team was able to promptly review your concerns and issue a refund. We appreciate the opportunity to assist you and wish you all the best moving forward.
My experience with Support Pets was extremely disappointing. Don’t use this company, there are much better options out there!!! I contacted them because I discovered that the ESA letter they provided was not valid for the purpose I needed. Instead of resolving the issue, they kept me waiting for about a week while repeatedly telling me they were reviewing my case. After the delay, they simply informed me that they would not issue a refund because my purchase had been made more than six months earlier. Their response focused entirely on their refund policy rather than the fact that I had received documentation that I believe was not legally sufficient for my needs. Good customer service means standing behind your product and working toward a fair resolution when a customer raises a legitimate concern. I did not receive that. Instead, I was left with an unusable document and no meaningful assistance. Based on my experience, I cannot recommend Support Pets. If you are relying on an ESA letter for an important housing or travel matter, I would encourage you to carefully verify that their documentation will meet your specific legal requirements before purchasing.
Thank you for taking the time to share your feedback. We're sorry to hear that your experience did not meet your expectations. After reviewing your account, we'd like to clarify a few points. The documentation issued through our service was not determined to be invalid. Rather, your housing provider requested additional verification through its own third-party screening process. Our team promptly began assisting with those additional requirements, remained in communication with you throughout the process, provided updates, and continued working toward a resolution as your case progressed. We understand that the timing of the verification process was frustrating, particularly given your housing needs. Unfortunately, because your refund request was submitted more than one year after your original purchase, it fell outside our published 6-month refund policy and could not be approved. While we regret that we were unable to provide the outcome you were hoping for, we respectfully disagree that meaningful assistance was not provided. Our team remained responsive, investigated your concerns, and continued working with you throughout the verification process. We appreciate the opportunity to address your concerns and wish you the very best moving forward.
Love it , it was super fast , on time . And vary clear
Awesome! Thank you so much for your review and support. We are glad to provide a fast, easy and hassle-free service! Thanks for trusting and choosing us
The experience with the renewal was very easy and efficient. All documents were sent and very accessible. Thank you.
Awesome! It is a pleasure to serve you and your furry friend, Renee Thank you for your trust and support!
Support pets has been tremendous and making my life so much better. They have given me a life fulfilled with love and support from my pets who definitely helped in my daily living!
Thank you so much for your review, Tricia! We're honored to be part of your journey and are so happy to hear your pets bring you the love and support you deserve. Thank you for trusting Support Pets!
Thank you for your kind feedback! We're happy to hear our Customer Experience team made a positive impression. We truly appreciate your support! It is a pleasure to serve
Thank you for your review, Robert! We're so glad you had an excellent experience with us. We appreciate your trust and look forward to assisting you whenever you need us. Thanks for trusting and choosing us
Thank you for your kind words, Georges! We're glad to hear you had an amazing experience. We truly appreciate your support and are always here to help you and your pet. Count on us
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